# New Relic vs Rakuten SixthSense Observability Comparison
---
## AI Generated Summary
- **G2 reviewers report** that New Relic excels in providing a comprehensive observability platform, integrating APM, logs, metrics, and traces seamlessly. Users appreciate the **real-time dashboards** and **distributed tracing** capabilities, which help DevOps teams quickly detect anomalies and reduce downtime.
- **Users say** Rakuten SixthSense Observability offers a user-friendly experience with its **single pane view dashboard** , allowing for easy access to all real-time logs and metrics. Reviewers highlight the tool's ability to quickly identify performance issues without manual log tracing, making it a favorite for those needing efficient troubleshooting.
- **According to verified reviews** , New Relic has a strong presence in the mid-market segment, which is reflected in its higher overall G2 Score. However, the volume of recent reviews indicates that users are actively engaging with the platform, suggesting a robust community and ongoing support.
- **Reviewers mention** that Rakuten SixthSense Observability shines in its **ease of use** and **setup** , with many users praising the clean layout and intuitive design. This makes it particularly appealing for teams looking for a quick onboarding process without extensive training.
- **G2 reviewers highlight** that while New Relic has a higher score in log and server monitoring, Rakuten SixthSense Observability provides competitive features in alerting and notifications, which users find crucial for maintaining system performance and reliability.
- **Users report** that both platforms offer strong customer support, but Rakuten SixthSense Observability receives higher marks for its responsiveness and helpfulness, which can be a deciding factor for teams that prioritize ongoing assistance and guidance.



| | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 586 | 53 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Enterprise (48.1% of reviews) | 
| **Entry Level Price** | $0.00 | Free Trial 1 Host | 

---
## Top Pros & Cons

### New Relic

Pros:
- Ease of Use (150 reviews)
- Real-time Monitoring (137 reviews)

Cons:
- Expensive (83 reviews)
- Pricing Issues (68 reviews)

### Rakuten SixthSense Observability

Pros:
- Monitoring (11 reviews)
- Alerting System (9 reviews)

Cons:
- Complex Setup (3 reviews)
- Poor Documentation (3 reviews)

---
## Ratings Comparison
| Rating | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
  | **Meets Requirements** | 8.9 (501 reviews) | 8.9 (51 reviews) | 
  | **Ease of Use** | 8.4 (507 reviews) | 9.3 (51 reviews) | 
  | **Ease of Setup** | 8.7 (289 reviews) | 9.3 (38 reviews) | 
  | **Ease of Admin** | 8.5 (199 reviews) | 9.2 (16 reviews) | 
  | **Quality of Support** | 8.6 (441 reviews) | 9.3 (51 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (191 reviews) | 9.2 (16 reviews) | 
  | **Product Direction (% positive)** | 8.6 (500 reviews) | 10.0 (51 reviews) | 

---
## Pricing

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

### Rakuten SixthSense Observability

#### Entry-Level Pricing

Plan: VM-Based Full Stack Observability

Price: Free Trial 1 Host

Description: The Agent is based on the per host with 150GB/month

Metrics, logs, events & traces are captured by default

Supports Node.js, Dotnet 2.1 +, Java, Python, and PHP

24/7 email and chat support

30 days retention period

Key Features:
- Application Performance Monitoring 
- VM Monitoring 
- Log Monitoring

[Learn more about Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.2/10 | 23 |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Experience

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Real-Time Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Session Replay** | 9.0 (20 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.1 (22 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 9.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Content Management** | 8.9 (19 reviews) | Not enough data | 
| **Alerts** | 9.1 (22 reviews) | Not enough data | 
| **Budget Analysis** | 8.3 (19 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Uptime Monitoring** | 9.6 (21 reviews) | Not enough data | 
| **Performance Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Issue Tracking** | 9.5 (23 reviews) | Not enough data | 
| **Resource Monitoring** | 9.6 (20 reviews) | Not enough data | 

### Database Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Rakuten SixthSense Observability** | 9.5/10 | 16 |

#### Functionality

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Monitoring** | Not enough data | 9.5 (16 reviews) | 
| **Alerting** | Not enough data | 9.8 (16 reviews) | 
| **Logging** | Not enough data | 9.4 (16 reviews) | 
| **Response Time** | Not enough data | 9.6 (16 reviews) | 
| **Reporting** | Not enough data | 9.6 (16 reviews) | 
| **Data Visualization** | Not enough data | 9.4 (16 reviews) | 

#### Agentic AI - Database Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 99 |
| **Rakuten SixthSense Observability** | 9.1/10 | 6 |

#### Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Usage Monitoring** | 8.9 (89 reviews) | 9.4 (6 reviews) | 
| **Database Monitoring** | 8.7 (91 reviews) | 9.2 (6 reviews) | 
| **API Monitoring** | 8.9 (86 reviews) | 8.9 (6 reviews) | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (89 reviews) | 9.4 (6 reviews) | 
| **Security and Compliance Monitoring** | 8.8 (21 reviews) | Not enough data | 

#### Administration

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Activity Monitoring** | 8.6 (85 reviews) | 9.2 (6 reviews) | 
| **Multi-Cloud Management** | 8.5 (81 reviews) | 9.2 (6 reviews) | 
| **Automation** | 8.5 (77 reviews) | 8.9 (6 reviews) | 
| **Auto-Scaling & Resource Optimization** | 8.8 (20 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Reporting** | 8.8 (87 reviews) | 8.9 (6 reviews) | 
| **Dashboards and Visualizations** | 9.3 (90 reviews) | 8.6 (6 reviews) | 
| **Spend Forecasting and Optimization** | 7.9 (78 reviews) | Feature Not Available | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Multi-step Planning** | 8.2 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 
| **Decision Making** | 8.1 (18 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (17 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 8.0 (17 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 75 |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Constant Monitoring** | 9.5 (73 reviews) | Not enough data | 
| **Timely Alerts** | 9.4 (72 reviews) | Not enough data | 
| **TIcket Accuracy** | 9.1 (59 reviews) | Not enough data | 
| **AI Monitoring** | 7.9 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Ticket Assignment** | 8.7 (56 reviews) | Not enough data | 
| **Standardization** | 9.2 (62 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.9 (61 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **AI Text Generation** | 7.9 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.4 (16 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.6/10 | 15 |
| **Rakuten SixthSense Observability** | 9.0/10 | 7 |

#### Functionality

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Artificial Intelligence** | 9.8 (11 reviews) | 9.0 (7 reviews) | 
| **Machine Learning** | 10.0 (10 reviews) | 8.8 (7 reviews) | 
| **Systems Monitoring** | 9.8 (14 reviews) | 9.5 (7 reviews) | 

#### Issue Resolution

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Root Cause Identification** | 9.3 (14 reviews) | 9.4 (6 reviews) | 
| **Proactive Identification** | 9.5 (14 reviews) | 9.3 (7 reviews) | 
| **Resolution Guidance** | 9.6 (12 reviews) | 8.3 (7 reviews) | 

#### Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **System Integration** | 9.6 (15 reviews) | 9.2 (6 reviews) | 
| **Alerting** | 9.7 (15 reviews) | 9.5 (7 reviews) | 
| **Reporting** | 9.4 (15 reviews) | 8.6 (7 reviews) | 

#### Generative AI

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (6 reviews) | 

#### Agentic AI - AIOps Platforms

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Hardware Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Visibility

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Multi-Device Management** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Performance Baseline** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Agentic AI - Hardware Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 106 |
| **Rakuten SixthSense Observability** | 9.2/10 | 20 |

#### Visibility

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (100 reviews) | 9.3 (19 reviews) | 
| **Alerts and Notifications** | 9.2 (102 reviews) | 9.1 (19 reviews) | 
| **Reporting** | 9.0 (99 reviews) | 8.8 (19 reviews) | 

#### Monitoring and Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Automation** | 8.8 (94 reviews) | 9.4 (19 reviews) | 
| **Performance Baseline** | 9.0 (98 reviews) | 9.0 (19 reviews) | 
| **Real-Time Monitoring** | 9.2 (101 reviews) | 9.6 (19 reviews) | 

#### Agentic AI - Log Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 
| **Decision Making** | 8.3 (34 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 99 |
| **Rakuten SixthSense Observability** | 9.0/10 | 8 |

#### Visibility 

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (95 reviews) | 9.6 (8 reviews) | 
| **Alerts and Notifications** | 9.2 (92 reviews) | 8.8 (8 reviews) | 
| **Reporting** | 9.0 (91 reviews) | 8.8 (8 reviews) | 

#### Monitoring and Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Multi-Server Management** | 8.8 (87 reviews) | 9.0 (8 reviews) | 
| **Automation** | 8.4 (85 reviews) | Feature Not Available | 
| **Performance Baseline** | 8.7 (88 reviews) | 8.8 (8 reviews) | 
| **Real-Time Monitoring** | 8.9 (91 reviews) | 9.4 (8 reviews) | 
| **Immediate Alert Notification** | 8.9 (89 reviews) | 9.2 (8 reviews) | 
| **Proactive Server Monitoring Software** | 8.9 (87 reviews) | 9.6 (8 reviews) | 

#### Cloud environment support

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.9 (77 reviews) | 8.3 (8 reviews) | 
| **Software Scaling** | 8.4 (73 reviews) | 8.3 (8 reviews) | 

#### Agentic AI - Server Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (17 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (18 reviews) | Not enough data | 
| **Decision Making** | 8.6 (17 reviews) | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Functionality

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Observability** | Not enough data | Not enough data | 
| **AI/ML Integration** | Not enough data | Not enough data | 

#### Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | Not enough data | 
| **Dashboards and Visualization** | Not enough data | Not enough data | 
| **Performance Baselines** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### API Security

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Rakuten SixthSense Observability** | 9.3/10 | 5 |

#### API Management 

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **API Discovery** | Not enough data | 10.0 (5 reviews) | 
| **API Monitoring** | Not enough data | 10.0 (5 reviews) | 
| **Reporting** | Not enough data | 9.0 (5 reviews) | 
| **Change Management** | Not enough data | 8.7 (5 reviews) | 

#### Security Testing

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Compliance Monitoring** | Not enough data | 9.0 (5 reviews) | 
| **API Verification** | Not enough data | 10.0 (5 reviews) | 
| **API Testing** | Not enough data | 9.3 (5 reviews) | 

#### Security Management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Security and Policy Enforcement** | Not enough data | 9.7 (5 reviews) | 
| **Anomoly Detection** | Not enough data | 9.0 (5 reviews) | 
| **Bot Detection** | Not enough data | 8.0 (5 reviews) | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 82 |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Data Preparation

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Data Sources** | 9.1 (67 reviews) | Not enough data | 
| **Indexing** | 9.0 (62 reviews) | Not enough data | 
| **Automated Tagging** | 8.5 (62 reviews) | Not enough data | 
| **Data Blending** | 8.6 (60 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Track Trends** | 9.1 (62 reviews) | Not enough data | 
| **Detect Anomalies** | 9.1 (64 reviews) | Not enough data | 
| **Metric and Event Data** | 9.1 (68 reviews) | Not enough data | 
| **Search** | 9.0 (68 reviews) | Not enough data | 
| **Alerts** | 9.3 (69 reviews) | Not enough data | 
| **Live Tail** | 8.9 (63 reviews) | Not enough data | 

#### Visualization

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Dashboards** | 9.5 (72 reviews) | Not enough data | 
| **Data Discovery** | 9.1 (65 reviews) | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (23 reviews) | Not enough data | 
| **Decision Making** | 8.7 (23 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 190 |
| **Rakuten SixthSense Observability** | 8.7/10 | 49 |

#### Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Performance Baselines** | 8.9 (162 reviews) | 8.8 (48 reviews) | 
| **Performance Analysis** | 9.0 (171 reviews) | 8.8 (48 reviews) | 
| **Performance Monitoring** | 9.2 (173 reviews) | 9.1 (48 reviews) | 
| **AI/ML Assistance** | 7.7 (136 reviews) | 7.9 (47 reviews) | 
| **Multi-System Monitoring** | 8.9 (157 reviews) | 8.6 (47 reviews) | 

#### Response

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Dashboards and Visualization** | 9.0 (174 reviews) | 8.9 (48 reviews) | 
| **Incident Alerting** | 8.9 (165 reviews) | 9.1 (48 reviews) | 
| **Root Cause Analysis (RCA)** | 8.6 (158 reviews) | 9.0 (47 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (53 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (51 reviews) | Not enough data | 
| **Decision Making** | 8.2 (51 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (153 reviews) | 9.1 (46 reviews) | 
| **Second by Second Metrics** | 8.5 (142 reviews) | 8.9 (47 reviews) | 

#### Functionality

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Synthetic Monitoring** | 8.8 (149 reviews) | 8.6 (47 reviews) | 
| **Dynamic Transaction Mapping** | 8.5 (143 reviews) | 8.6 (46 reviews) | 
| **Load Balancing** | 8.2 (138 reviews) | 8.4 (46 reviews) | 
| **Cloud Observability** | 8.8 (152 reviews) | 8.5 (47 reviews) | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 37 |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Alerts management

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Multi-mode alerts** | 8.4 (34 reviews) | Not enough data | 
| **Opimization alerts** | 8.3 (35 reviews) | Not enough data | 
| **Incident alerts** | 9.0 (36 reviews) | Not enough data | 

#### Monitoring

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Resource utilization** | 8.6 (36 reviews) | Not enough data | 
| **Real-time monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (36 reviews) | Not enough data | 
| **API monitoring** | 9.1 (36 reviews) | Not enough data | 

#### Automation

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Resolution automation** | 8.1 (35 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Search** | 8.5 (35 reviews) | Not enough data | 
| **Reporting** | 8.6 (36 reviews) | Not enough data | 
| **Visualization** | 9.0 (36 reviews) | Not enough data | 
| **Track trends** | 8.4 (35 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Root cause identification** | 8.3 (36 reviews) | Not enough data | 
| **Resolution guidance** | 8.2 (36 reviews) | Not enough data | 
| **Proactive identification** | 8.8 (36 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 7.9/10 | 37 |
| **Rakuten SixthSense Observability** | 9.2/10 | 10 |

#### Generative AI

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **AI Text Generation** | 7.3 (37 reviews) | 9.2 (10 reviews) | 

#### Agentic AI - IT Alerting

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.1 (19 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 18 |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 9.2 (16 reviews) | Not enough data | 
| **OpenTelemetry Support** | 9.4 (16 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.0 (15 reviews) | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Service Dependency Mapping** | 9.4 (16 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (16 reviews) | Not enough data | 
| **Trace Visualization** | 9.2 (16 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (16 reviews) | Not enough data | 
| **Root Cause Detection** | 9.4 (17 reviews) | Not enough data | 
| **Intelligent Alerting** | 9.3 (16 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Kubernetes Monitoring** | 8.9 (16 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.8 (16 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Predictive Insights** | 8.2 (16 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.5 (16 reviews) | Not enough data | 
| **AI Anomaly Detection** | 9.0 (16 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Cloud Security

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Rakuten SixthSense Observability** | N/A | N/A |

#### Cloud Visibility

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Data Discovery** | Not enough data | Not enough data | 
| **Cloud Registry** | Not enough data | Not enough data | 
| **Cloud Gap Analytics** | Not enough data | Not enough data | 

#### Security

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **Data loss Prevention** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 

#### Identity

| Feature | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **SSO** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 
| **User Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software)

**Unique to New Relic (2):** [Log Analysis Software](https://www.g2.com/categories/log-analysis), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to Rakuten SixthSense Observability (4):** [API Security Tools](https://www.g2.com/categories/api-security), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [Hardware Monitoring Software](https://www.g2.com/categories/hardware-monitoring)


---
## Reviewer Demographics

### By Company Size

| Segment | New Relic | Rakuten SixthSense Observability | 
|---|---|---|
| **Small-Business** | 27.8% | 15.4% | 
| **Mid-Market** | 42.7% | 36.5% | 
| **Enterprise** | 29.6% | 48.1% | 

### By Industry

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.5%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 1.9%
- **Entertainment:** 1.9%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.7%

#### Rakuten SixthSense Observability

- **Information Technology and Services:** 21.2%
- **Computer & Network Security:** 9.6%
- **Computer Games:** 9.6%
- **Computer Software:** 9.6%
- **Financial Services:** 9.6%
- **Education Management:** 9.6%
- **Airlines/Aviation:** 5.8%
- **Banking:** 5.8%
- **Accounting:** 1.9%
- **Apparel & Fashion:** 1.9%
- **Other:** 15.4%

---
## Alternatives

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (480 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (645 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (219 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (303 reviews)

### Alternatives to Rakuten SixthSense Observability

- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (480 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (857 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (434 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2389 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (645 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (440 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)

---
## Top Discussions

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

### Rakuten SixthSense Observability

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/new-relic-vs-rakuten-sixthsense-observability)