# New Relic vs Prometheus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, traces, and infrastructure monitoring seamlessly. Users appreciate the real-time dashboards and distributed tracing capabilities, which help detect anomalies early and reduce downtime.
- **Users say** Prometheus stands out for its real-time monitoring and alerting, particularly in cloud-native and containerized environments. Reviewers highlight its efficiency and ease of deployment, along with smooth integrations with tools like Grafana and Kubernetes, making it a strong choice for those focused on metrics and alerts.
- **According to verified reviews** , New Relic's user interface is frequently praised for its enhanced capabilities, allowing users to access all infrastructure-related dashboards, logs, metrics, and traces in one place. This powerful APM tool is noted for its customizable features, which enhance user experience.
- **Reviewers mention** that while both products have similar star ratings, New Relic's overall G2 Score significantly outperforms Prometheus, indicating higher user satisfaction and a more robust market presence. This is further supported by New Relic's substantial number of recent reviews, reflecting its ongoing relevance and user engagement.
- **Users highlight** that Prometheus, while strong in specific areas like real-time monitoring, has fewer recent reviews compared to New Relic, which may suggest a smaller user base or less frequent updates. This could impact the availability of community support and shared experiences for new users.
- **G2 reviewers note** that New Relic's quality of support is rated higher than Prometheus, with users appreciating the responsive assistance and resources available. This can be a crucial factor for teams that require reliable support during implementation and day-to-day operations.



| | New Relic | Prometheus | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 583 | 62 | 
| **Largest Market Segment** | Mid-Market (42.5% of reviews) | Mid-Market (39.3% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### New Relic

Pros:
- Ease of Use (97 reviews)
- Real-time Monitoring (95 reviews)

Cons:
- Expensive (63 reviews)
- Pricing Issues (53 reviews)

### Prometheus

Pros:
- Easy Integrations (7 reviews)
- Integrations (6 reviews)

Cons:
- Learning Curve (4 reviews)
- Difficult Learning (2 reviews)

---
## Ratings Comparison
| Rating | New Relic | Prometheus | 
|---|---|---|
  | **Meets Requirements** | 8.9 (498 reviews) | 8.8 (54 reviews) | 
  | **Ease of Use** | 8.4 (504 reviews) | 8.2 (55 reviews) | 
  | **Ease of Setup** | 8.7 (286 reviews) | 8.2 (39 reviews) | 
  | **Ease of Admin** | 8.5 (199 reviews) | 8.1 (31 reviews) | 
  | **Quality of Support** | 8.5 (438 reviews) | 7.9 (42 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (191 reviews) | 8.7 (21 reviews) | 
  | **Product Direction (% positive)** | 8.6 (497 reviews) | 8.6 (50 reviews) | 

---
## Pricing

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

### Prometheus

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.2/10 | 23 |
| **Prometheus** | N/A | N/A |

#### Experience

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Real-Time Monitoring** | 9.5 (23 reviews) | Not enough data | 
| **Session Replay** | 9.0 (20 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.0 (22 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 9.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Content Management** | 8.9 (19 reviews) | Not enough data | 
| **Alerts** | 9.1 (22 reviews) | Not enough data | 
| **Budget Analysis** | 8.3 (19 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Uptime Monitoring** | 9.5 (21 reviews) | Not enough data | 
| **Performance Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Issue Tracking** | 9.5 (23 reviews) | Not enough data | 
| **Resource Monitoring** | 9.6 (20 reviews) | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 99 |
| **Prometheus** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Usage Monitoring** | 8.9 (89 reviews) | Not enough data | 
| **Database Monitoring** | 8.7 (91 reviews) | Not enough data | 
| **API Monitoring** | 8.9 (86 reviews) | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (89 reviews) | Not enough data | 
| **Security and Compliance Monitoring** | 8.8 (21 reviews) | Not enough data | 

#### Administration

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Activity Monitoring** | 8.6 (85 reviews) | Not enough data | 
| **Multi-Cloud Management** | 8.5 (81 reviews) | Not enough data | 
| **Automation** | 8.5 (77 reviews) | Not enough data | 
| **Auto-Scaling & Resource Optimization** | 8.8 (20 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Reporting** | 8.8 (87 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 9.3 (90 reviews) | Not enough data | 
| **Spend Forecasting and Optimization** | 7.9 (78 reviews) | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Multi-step Planning** | 8.2 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 
| **Decision Making** | 8.1 (18 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (17 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 8.0 (17 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 75 |
| **Prometheus** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Constant Monitoring** | 9.5 (73 reviews) | Not enough data | 
| **Timely Alerts** | 9.4 (72 reviews) | Not enough data | 
| **TIcket Accuracy** | 9.1 (59 reviews) | Not enough data | 
| **AI Monitoring** | 7.9 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Ticket Assignment** | 8.7 (56 reviews) | Not enough data | 
| **Standardization** | 9.2 (62 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.9 (61 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Prometheus | 
|---|---|---|
| **AI Text Generation** | 7.9 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.4 (16 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.6/10 | 15 |
| **Prometheus** | N/A | N/A |

#### Functionality

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Artificial Intelligence** | 9.8 (11 reviews) | Not enough data | 
| **Machine Learning** | 10.0 (10 reviews) | Not enough data | 
| **Systems Monitoring** | 9.8 (14 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Root Cause Identification** | 9.3 (14 reviews) | Not enough data | 
| **Proactive Identification** | 9.5 (14 reviews) | Not enough data | 
| **Resolution Guidance** | 9.6 (12 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **System Integration** | 9.6 (15 reviews) | Not enough data | 
| **Alerting** | 9.7 (15 reviews) | Not enough data | 
| **Reporting** | 9.4 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Prometheus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 106 |
| **Prometheus** | N/A | N/A |

#### Visibility

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (100 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (102 reviews) | Not enough data | 
| **Reporting** | 9.0 (99 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Automation** | 8.8 (94 reviews) | Not enough data | 
| **Performance Baseline** | 9.0 (98 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.2 (101 reviews) | Not enough data | 

#### Agentic AI - Log Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 
| **Decision Making** | 8.3 (34 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 99 |
| **Prometheus** | N/A | N/A |

#### Visibility 

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (95 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (92 reviews) | Not enough data | 
| **Reporting** | 9.0 (91 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Multi-Server Management** | 8.8 (87 reviews) | Not enough data | 
| **Automation** | 8.4 (85 reviews) | Not enough data | 
| **Performance Baseline** | 8.7 (88 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (91 reviews) | Not enough data | 
| **Immediate Alert Notification** | 8.9 (89 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | 8.9 (87 reviews) | Not enough data | 

#### Cloud environment support

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.9 (77 reviews) | Not enough data | 
| **Software Scaling** | 8.4 (73 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (17 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (18 reviews) | Not enough data | 
| **Decision Making** | 8.6 (17 reviews) | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 82 |
| **Prometheus** | N/A | N/A |

#### Data Preparation

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Data Sources** | 9.1 (67 reviews) | Not enough data | 
| **Indexing** | 9.0 (62 reviews) | Not enough data | 
| **Automated Tagging** | 8.5 (62 reviews) | Not enough data | 
| **Data Blending** | 8.6 (60 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Track Trends** | 9.1 (62 reviews) | Not enough data | 
| **Detect Anomalies** | 9.1 (64 reviews) | Not enough data | 
| **Metric and Event Data** | 9.1 (68 reviews) | Not enough data | 
| **Search** | 9.0 (68 reviews) | Not enough data | 
| **Alerts** | 9.3 (69 reviews) | Not enough data | 
| **Live Tail** | 8.9 (63 reviews) | Not enough data | 

#### Visualization

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Dashboards** | 9.5 (72 reviews) | Not enough data | 
| **Data Discovery** | 9.1 (65 reviews) | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (23 reviews) | Not enough data | 
| **Decision Making** | 8.7 (23 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 187 |
| **Prometheus** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Performance Baselines** | 8.9 (162 reviews) | Not enough data | 
| **Performance Analysis** | 9.0 (168 reviews) | Not enough data | 
| **Performance Monitoring** | 9.2 (170 reviews) | Not enough data | 
| **AI/ML Assistance** | 7.7 (136 reviews) | Not enough data | 
| **Multi-System Monitoring** | 8.9 (155 reviews) | Not enough data | 

#### Response

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Dashboards and Visualization** | 9.1 (171 reviews) | Not enough data | 
| **Incident Alerting** | 8.9 (163 reviews) | Not enough data | 
| **Root Cause Analysis (RCA)** | 8.6 (156 reviews) | Not enough data | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (53 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (51 reviews) | Not enough data | 
| **Decision Making** | 8.2 (51 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (152 reviews) | Not enough data | 
| **Second by Second Metrics** | 8.5 (142 reviews) | Not enough data | 

#### Functionality

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Synthetic Monitoring** | 8.8 (149 reviews) | Not enough data | 
| **Dynamic Transaction Mapping** | 8.5 (143 reviews) | Not enough data | 
| **Load Balancing** | 8.2 (138 reviews) | Not enough data | 
| **Cloud Observability** | 8.8 (150 reviews) | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Prometheus** | N/A | N/A |

#### Management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Configuration Management** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Orchestration** | Not enough data | Not enough data | 

#### Functionality

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Extensibility** | Not enough data | Not enough data | 

#### Processes

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Pipeline Control** | Not enough data | Not enough data | 
| **Workflow Visualization** | Not enough data | Not enough data | 
| **Continuous Deployment** | Not enough data | Not enough data | 

### Database Management Systems (DBMS)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Prometheus** | 8.1/10 | 13 |

#### Management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Data dictionary** | Not enough data | 8.0 (11 reviews) | 
| **Data Replication** | Not enough data | 8.3 (11 reviews) | 
| **Query Language** | Not enough data | 8.5 (12 reviews) | 
| **Data Modeling** | Not enough data | 8.2 (10 reviews) | 
| **Performance Analysis** | Not enough data | 7.9 (13 reviews) | 

#### Maintenance

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Data Migration** | Not enough data | 8.7 (9 reviews) | 
| **Backup and Recovery** | Not enough data | 8.0 (10 reviews) | 
| **Multi-User Environment** | Not enough data | 8.6 (12 reviews) | 

#### Security

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.8 (10 reviews) | 
| **User Access Control** | Not enough data | 7.3 (10 reviews) | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 37 |
| **Prometheus** | 8.3/10 | 20 |

#### Alerts management

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Multi-mode alerts** | 8.4 (34 reviews) | 7.8 (15 reviews) | 
| **Opimization alerts** | 8.3 (35 reviews) | 8.1 (16 reviews) | 
| **Incident alerts** | 9.0 (36 reviews) | 8.9 (17 reviews) | 

#### Monitoring

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Resource utilization** | 8.6 (36 reviews) | 8.5 (17 reviews) | 
| **Real-time monitoring** | 9.4 (36 reviews) | 9.4 (19 reviews) | 
| **Performance baseline** | 8.7 (36 reviews) | 8.8 (16 reviews) | 
| **API monitoring** | 9.1 (36 reviews) | 8.3 (17 reviews) | 

#### Automation

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Resolution automation** | 8.1 (35 reviews) | 8.6 (14 reviews) | 
| **Automation** | 8.4 (36 reviews) | 8.6 (16 reviews) | 

#### Analysis

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Search** | 8.5 (35 reviews) | 8.0 (14 reviews) | 
| **Reporting** | 8.6 (36 reviews) | 8.2 (17 reviews) | 
| **Visualization** | 9.0 (36 reviews) | 7.7 (18 reviews) | 
| **Track trends** | 8.4 (35 reviews) | 8.5 (16 reviews) | 

#### Issue Resolution

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Root cause identification** | 8.3 (36 reviews) | 8.2 (14 reviews) | 
| **Resolution guidance** | 8.2 (36 reviews) | 7.8 (13 reviews) | 
| **Proactive identification** | 8.8 (36 reviews) | 7.7 (14 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 7.9/10 | 37 |
| **Prometheus** | N/A | N/A |

#### Generative AI

| Feature | New Relic | Prometheus | 
|---|---|---|
| **AI Text Generation** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.1 (19 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 18 |
| **Prometheus** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 9.2 (16 reviews) | Not enough data | 
| **OpenTelemetry Support** | 9.4 (16 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.0 (15 reviews) | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Service Dependency Mapping** | 9.4 (16 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (16 reviews) | Not enough data | 
| **Trace Visualization** | 9.2 (16 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (16 reviews) | Not enough data | 
| **Root Cause Detection** | 9.4 (17 reviews) | Not enough data | 
| **Intelligent Alerting** | 9.3 (16 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Kubernetes Monitoring** | 8.9 (16 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.8 (16 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Predictive Insights** | 8.2 (16 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.5 (16 reviews) | Not enough data | 
| **AI Anomaly Detection** | 9.0 (16 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Prometheus** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | New Relic | Prometheus | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools)

**Unique to New Relic (11):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Incident Management Software](https://www.g2.com/categories/incident-management), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to Prometheus (2):** [Database Management Systems (DBMS)](https://www.g2.com/categories/database-management-systems-dbms), [Time Series Databases](https://www.g2.com/categories/time-series-databases)


---
## Reviewer Demographics

### By Company Size

| Segment | New Relic | Prometheus | 
|---|---|---|
| **Small-Business** | 27.9% | 32.8% | 
| **Mid-Market** | 42.5% | 39.3% | 
| **Enterprise** | 29.5% | 27.9% | 

### By Industry

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.6%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 2.0%
- **Entertainment:** 2.0%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.5%

#### Prometheus

- **Computer Software:** 29.5%
- **Information Technology and Services:** 24.6%
- **Internet:** 6.6%
- **Computer & Network Security:** 4.9%
- **Telecommunications:** 4.9%
- **Architecture & Planning:** 3.3%
- **Information Services:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Marketing and Advertising:** 1.6%
- **Media Production:** 1.6%
- **Other:** 16.4%

---
## Alternatives

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (703 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (635 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (395 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)

### Alternatives to Prometheus

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (703 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (635 reviews)
- [InfluxDB](https://www.g2.com/products/influxdata-influxdb/reviews) — 4.4/5 stars (101 reviews)
- [Centreon Infra Monitoring](https://www.g2.com/products/centreon-infra-monitoring/reviews) — 4.6/5 stars (92 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (395 reviews)
- [Snowflake](https://www.g2.com/products/snowflake/reviews) — 4.6/5 stars (737 reviews)

---
## Top Discussions

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

### Prometheus

- Title: [What is Prometheus used for?](https://www.g2.com/discussions/what-is-prometheus-used-for) — 1 comment
  > **Top comment:** "Prometheus is primarily used for monitoring and alerts in IT systems, especially to track the performance of applications and infrastructure."
- Title: [What does Prometheus do?](https://www.g2.com/discussions/what-does-prometheus-do) — 1 comment
  > **Top comment:** "Promothesus is metrics dashboard for your microservices which is based on monitoring your application"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/new-relic-vs-prometheus)