Compare New Relic One Software and Prometheus 
Featured Products
At a Glance
Market Segments
Mid-Market (42.3% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
$0.00
No pricing available
New Relic
Star Rating
(585)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansPrometheus
Star Rating
(62)4.5 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PrometheusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, traces, and infrastructure monitoring seamlessly. Users appreciate the real-time dashboards and distributed tracing capabilities, which help detect anomalies early and reduce downtime.
- Users say Prometheus stands out for its real-time monitoring and alerting, particularly in cloud-native and containerized environments. Reviewers highlight its efficiency and ease of deployment, along with smooth integrations with tools like Grafana and Kubernetes, making it a strong choice for those focused on metrics and alerts.
- According to verified reviews, New Relic's user interface is frequently praised for its enhanced capabilities, allowing users to access all infrastructure-related dashboards, logs, metrics, and traces in one place. This powerful APM tool is noted for its customizable features, which enhance user experience.
- Reviewers mention that while both products have similar star ratings, New Relic's overall G2 Score significantly outperforms Prometheus, indicating higher user satisfaction and a more robust market presence. This is further supported by New Relic's substantial number of recent reviews, reflecting its ongoing relevance and user engagement.
- Users highlight that Prometheus, while strong in specific areas like real-time monitoring, has fewer recent reviews compared to New Relic, which may suggest a smaller user base or less frequent updates. This could impact the availability of community support and shared experiences for new users.
- G2 reviewers note that New Relic's quality of support is rated higher than Prometheus, with users appreciating the responsive assistance and resources available. This can be a crucial factor for teams that require reliable support during implementation and day-to-day operations.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Prometheus
No pricing availableFree Trial
New Relic
Free Trial is available
Prometheus
No trial information availableRatings
Meets Requirements
8.9
498
8.8
54
Ease of Use
8.4
504
8.2
55
Ease of Setup
8.7
286
8.2
39
Ease of Admin
8.5
199
8.1
31
Quality of Support
8.6
439
7.9
42
Has the product been a good partner in doing business?
8.5
191
8.7
21
Product Direction (% positive)
8.6
497
8.6
50
Features by Category
Experience
9.5
23
Not enough data
9.0
20
Not enough data
9.0
22
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.1
22
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.6
20
Not enough data
Monitoring
8.9
89
Not enough data
8.7
91
Not enough data
8.9
86
Not enough data
9.0
89
Not enough data
8.8
21
Not enough data
Administration
8.6
85
Not enough data
8.5
81
Not enough data
8.5
77
Not enough data
8.8
20
Not enough data
Analysis
8.8
87
Not enough data
9.3
90
Not enough data
7.9
78
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
17
Not enough data
8.0
17
Not enough data
Monitoring
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Not enough data
Management Tools
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Not enough data
Generative AI
7.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Incident Management
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Not enough data
Functionality
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Not enough data
Issue Resolution
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Not enough data
Management
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.2
101
Not enough data
9.2
103
Not enough data
9.0
100
Not enough data
Monitoring and Management
8.8
95
Not enough data
9.1
99
Not enough data
9.2
102
Not enough data
Agentic AI - Log Monitoring
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Not enough data
Visibility
9.2
95
Not enough data
9.2
92
Not enough data
9.0
91
Not enough data
Monitoring and Management
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Not enough data
Cloud environment support
8.9
77
Not enough data
8.4
73
Not enough data
Agentic AI - Server Monitoring
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Not enough data
Data Preparation
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Not enough data
Analysis
9.1
63
Not enough data
9.1
65
Not enough data
9.2
70
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
65
Not enough data
Visualization
9.5
74
Not enough data
9.1
66
Not enough data
Agentic AI - Log Analysis
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Monitoring
8.9
163
Not enough data
9.0
169
Not enough data
9.2
170
Not enough data
7.7
137
Not enough data
8.9
154
Not enough data
Response
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.5
53
Not enough data
8.7
53
Not enough data
8.5
54
Not enough data
8.4
52
Not enough data
8.2
52
Not enough data
Performance
8.6
152
Not enough data
8.5
143
Not enough data
Functionality
8.8
150
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
8.8
152
Not enough data
Management
Not enough data
8.0
11
Not enough data
8.3
11
Not enough data
8.5
12
Not enough data
8.2
10
Not enough data
7.9
13
Maintenance
Not enough data
8.7
9
Not enough data
8.0
10
Not enough data
8.6
12
Security
Not enough data
7.8
10
Not enough data
7.3
10
Alerts management
8.4
34
7.8
15
8.3
35
8.1
16
9.0
36
8.9
17
Monitoring
8.6
36
8.5
17
9.4
36
9.4
19
8.7
36
8.8
16
9.1
36
8.3
17
Automation
8.1
35
8.6
14
8.4
36
8.6
16
Analysis
8.5
35
8.0
14
8.6
36
8.2
17
9.0
36
7.7
18
8.4
35
8.5
16
Issue Resolution
8.3
36
8.2
14
8.2
36
7.8
13
8.8
36
7.7
14
Generative AI
7.3
37
Not enough data
Agentic AI - IT Alerting
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Not enough data
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
17
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Categories
Categories
Shared Categories
New Relic and Prometheus are categorized as Container Monitoring
Unique Categories
Prometheus is categorized as Database Management Systems (DBMS) and Time Series Databases
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prometheus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.1%
Computer Software
17.6%
Financial Services
8.9%
Internet
8.0%
Retail
2.3%
Other
38.1%
Computer Software
29.5%
Information Technology and Services
24.6%
Internet
6.6%
Computer & Network Security
4.9%
Telecommunications
4.9%
Other
29.5%
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
What does Prometheus do?
1 Comment
HJ
Promothesus is metrics dashboard for your microservices which is based on monitoring your applicationRead more
Prometheus has no more discussions with answers
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