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At a Glance
Market Segments
Mid-Market (42.3% of reviews)
Mid-Market (41.4% of reviews)
Entry-Level Pricing
$0.00
No pricing available
New Relic
Star Rating
(580)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansPrometheus
Star Rating
(59)4.4 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PrometheusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Prometheus excels in real-time monitoring with a score of 9.6, making it a preferred choice for those needing immediate insights into their systems. In contrast, New Relic's real-time monitoring score is slightly lower at 9.1, which some users feel may not meet the demands of high-traffic environments.
- Reviewers mention that Prometheus offers superior artificial intelligence capabilities, scoring 9.8, which enhances its functionality in predictive analytics. New Relic, while still strong, scores lower at 7.6, leading some users to feel it lacks the advanced AI features that Prometheus provides.
- G2 users highlight that New Relic shines in ease of setup, with a score of 8.5 compared to Prometheus's 8.0. This difference is significant for teams looking to implement monitoring solutions quickly without extensive configuration.
- Reviewers mention that Prometheus has a robust constant monitoring feature, scoring 9.5, which is crucial for maintaining system health. New Relic's score of 8.7 in this area has led some users to express concerns about its ability to provide continuous oversight.
- Users on G2 report that New Relic's alerts and notifications system is highly effective, scoring 9.1, which some users find more intuitive than Prometheus's score of 9.1. However, the overall user experience with New Relic's alerting features is often described as more user-friendly.
- Reviewers mention that Prometheus's performance analysis capabilities are rated at 8.9, which users find beneficial for tracking system efficiency. In comparison, New Relic's score of 8.1 in this area has led some users to feel it lacks depth in performance insights.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Prometheus
No pricing availableFree Trial
New Relic
Free Trial is available
Prometheus
No trial information availableRatings
Meets Requirements
8.9
494
8.8
51
Ease of Use
8.4
500
8.1
52
Ease of Setup
8.7
283
8.1
36
Ease of Admin
8.5
197
8.1
31
Quality of Support
8.6
436
7.8
39
Has the product been a good partner in doing business?
8.5
189
8.7
21
Product Direction (% positive)
8.6
493
8.5
48
Features by Category
Experience
9.5
22
Not enough data
9.0
20
Not enough data
9.0
21
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.0
21
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.5
22
Not enough data
9.5
22
Not enough data
9.6
20
Not enough data
Monitoring
8.9
89
Not enough data
8.7
92
Not enough data
8.9
87
Not enough data
9.1
90
Not enough data
8.9
22
Not enough data
Administration
8.6
86
Not enough data
8.6
82
Not enough data
8.5
78
Not enough data
8.8
21
Not enough data
Analysis
8.8
88
Not enough data
9.3
91
Not enough data
7.9
79
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
8.3
19
Not enough data
8.3
19
Not enough data
8.0
19
Not enough data
8.0
19
Not enough data
8.2
19
Not enough data
8.2
19
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.1
18
Not enough data
Monitoring
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Not enough data
Management Tools
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Not enough data
Generative AI
7.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Incident Management
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Not enough data
Functionality
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Not enough data
Issue Resolution
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Not enough data
Management
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.3
100
Not enough data
9.2
102
Not enough data
9.0
99
Not enough data
Monitoring and Management
8.8
94
Not enough data
9.0
98
Not enough data
9.2
101
Not enough data
Agentic AI - Log Monitoring
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Not enough data
Visibility
9.2
94
Not enough data
9.2
91
Not enough data
9.0
91
Not enough data
Monitoring and Management
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Not enough data
Cloud environment support
8.9
77
Not enough data
8.4
73
Not enough data
Agentic AI - Server Monitoring
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Not enough data
Data Preparation
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Not enough data
Analysis
9.1
63
Not enough data
9.1
65
Not enough data
9.2
69
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
64
Not enough data
Visualization
9.5
73
Not enough data
9.1
66
Not enough data
Agentic AI - Log Analysis
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Monitoring
8.9
164
Not enough data
9.0
168
Not enough data
9.2
168
Not enough data
7.8
138
Not enough data
8.8
153
Not enough data
Response
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.5
54
Not enough data
8.7
54
Not enough data
8.6
55
Not enough data
8.5
53
Not enough data
8.3
53
Not enough data
Performance
8.6
152
Not enough data
8.5
144
Not enough data
Functionality
8.8
151
Not enough data
8.5
145
Not enough data
8.2
140
Not enough data
8.8
151
Not enough data
Management
Not enough data
8.0
11
Not enough data
8.3
11
Not enough data
8.5
12
Not enough data
8.2
10
Not enough data
7.8
12
Maintenance
Not enough data
8.7
9
Not enough data
8.0
10
Not enough data
8.5
11
Security
Not enough data
7.8
10
Not enough data
7.3
10
Alerts management
8.4
34
7.6
14
8.3
35
8.0
15
9.0
36
8.8
15
Monitoring
8.6
36
8.3
15
9.4
36
9.3
16
8.7
36
8.6
14
9.1
36
8.1
15
Automation
8.1
35
8.6
14
8.4
36
8.6
15
Analysis
8.5
35
8.0
14
8.6
36
8.1
16
9.0
36
7.7
16
8.4
35
8.5
16
Issue Resolution
8.3
36
8.2
14
8.2
36
7.8
13
8.8
36
7.6
13
Generative AI
7.3
37
Not enough data
Agentic AI - IT Alerting
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Not enough data
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
16
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Categories
Categories
Shared Categories
New Relic and Prometheus are categorized as Container Monitoring
Unique Categories
Prometheus is categorized as Database Management Systems (DBMS) and Time Series Databases
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prometheus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.1%
Computer Software
17.9%
Financial Services
8.6%
Internet
7.9%
Retail
2.3%
Other
38.2%
Computer Software
31.0%
Information Technology and Services
25.9%
Internet
6.9%
Telecommunications
5.2%
Logistics and Supply Chain
3.4%
Other
27.6%
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
What does Prometheus do?
1 Comment
HJ
Promothesus is metrics dashboard for your microservices which is based on monitoring your applicationRead more
Prometheus has no more discussions with answers
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