Compare New Relic One Software and PagerDuty 
At a Glance
Market Segments
Mid-Market (42.4% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
$0.00
Free Trial 5 Users Per Month
New Relic
Star Rating
(585)4.4 out of 5
Market Segments
Mid-Market (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansPagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PagerDuty excels in delivering critical alerts efficiently, with users highlighting its ability to ensure notifications reach the right people through various channels like mobile app, SMS, and email. This feature is crucial for minimizing downtime and improving response times during incidents.
- Users say New Relic stands out for its unified observability platform, which integrates APM, logs, metrics, and traces into one cohesive experience. Reviewers appreciate the real-time dashboards and distributed tracing capabilities, which help teams detect anomalies early and reduce downtime.
- According to verified reviews, PagerDuty's on-call scheduling and escalation policies are particularly praised for their ease of management, allowing teams to stay organized and respond quickly to incidents. This functionality is a significant advantage for teams needing reliable incident management.
- Reviewers mention that New Relic's user interface is a strong point, with many users loving its enhanced capabilities for accessing infrastructure-related dashboards and metrics. This intuitive design contributes to a more streamlined monitoring experience for DevOps teams.
- G2 reviewers highlight that while PagerDuty has a slightly higher satisfaction score, New Relic's recent user feedback indicates a robust performance in areas like AI monitoring and machine learning, which are essential for teams looking to leverage advanced analytics in their operations.
- Users report that both products offer solid support, but PagerDuty edges out slightly with a higher quality of support score. Reviewers appreciate the responsiveness and helpfulness of PagerDuty's support team, which can be a deciding factor for teams needing reliable assistance during critical incidents.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
New Relic
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
8.9
497
9.1
789
Ease of Use
8.4
503
8.6
796
Ease of Setup
8.7
285
8.3
422
Ease of Admin
8.5
199
8.5
409
Quality of Support
8.6
438
8.9
600
Has the product been a good partner in doing business?
8.5
191
8.9
347
Product Direction (% positive)
8.6
496
8.4
786
Features by Category
Automation
Not enough data
Feature Not Available
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.5
23
Not enough data
9.0
20
Not enough data
9.0
22
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.1
22
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.6
20
Not enough data
Monitoring
8.9
88
Not enough data
8.7
90
Not enough data
8.9
85
Not enough data
9.0
88
Not enough data
8.8
21
Not enough data
Administration
8.6
84
Not enough data
8.5
80
Not enough data
8.5
76
Not enough data
8.8
20
Not enough data
Analysis
8.7
86
Not enough data
9.3
89
Not enough data
7.9
77
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
17
Not enough data
8.0
17
Not enough data
Monitoring
9.5
73
9.2
151
9.4
72
9.5
168
|
Verified
9.1
59
9.2
157
|
Verified
7.9
18
7.8
15
Management Tools
8.7
56
9.2
155
|
Verified
9.2
62
9.1
183
8.9
61
9.0
173
|
Verified
Generative AI
7.9
29
8.0
42
8.0
30
8.1
42
Agentic AI - Incident Management
8.4
16
7.6
9
8.2
16
7.8
9
8.2
16
8.3
9
8.3
16
8.3
9
8.0
16
8.5
9
8.5
16
8.7
9
8.4
16
8.3
9
Functionality
9.8
11
9.7
34
10.0
10
9.5
34
9.8
14
9.7
35
Issue Resolution
9.3
14
9.6
35
9.5
14
9.6
34
9.6
12
9.8
35
Management
9.6
15
9.6
36
9.7
15
9.7
36
9.4
15
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.2
100
Not enough data
9.2
102
Not enough data
9.0
99
Not enough data
Monitoring and Management
8.8
94
Not enough data
9.1
98
Not enough data
9.2
101
Not enough data
Agentic AI - Log Monitoring
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Not enough data
Visibility
9.2
94
Not enough data
9.2
91
Not enough data
9.0
90
Not enough data
Monitoring and Management
8.8
86
Not enough data
8.4
84
Not enough data
8.6
87
Not enough data
8.9
90
Not enough data
8.9
88
Not enough data
8.9
86
Not enough data
Cloud environment support
8.9
76
Not enough data
8.4
72
Not enough data
Agentic AI - Server Monitoring
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
9.1
67
Not enough data
9.0
62
Not enough data
8.5
62
Not enough data
8.6
60
Not enough data
Analysis
9.1
62
Not enough data
9.1
64
Not enough data
9.2
69
Not enough data
9.1
68
Not enough data
9.4
69
Not enough data
8.9
64
Not enough data
Visualization
9.5
73
Not enough data
9.1
65
Not enough data
Agentic AI - Log Analysis
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Monitoring
8.9
163
Not enough data
9.0
169
Not enough data
9.2
170
Not enough data
7.7
137
Not enough data
8.9
154
Not enough data
Response
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.5
53
Not enough data
8.7
53
Not enough data
8.5
54
Not enough data
8.4
52
Not enough data
8.2
52
Not enough data
Performance
8.6
152
Not enough data
8.5
143
Not enough data
Functionality
8.8
150
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
8.8
152
Not enough data
Alerts management
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Not enough data
Monitoring
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Not enough data
Automation
8.1
35
Not enough data
8.4
36
Not enough data
Analysis
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Not enough data
Issue Resolution
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Not enough data
Generative AI
7.3
37
8.5
28
Agentic AI - IT Alerting
7.9
19
7.9
7
8.0
19
7.4
7
7.9
19
8.8
7
7.9
19
7.6
7
7.8
19
7.6
7
8.0
19
8.1
7
8.1
19
8.1
7
Automation Support - Runbook Automation
Not enough data
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
17
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Categories
Categories
Shared Categories
New Relic and PagerDuty are categorized as AIOps Platforms, IT Alerting, and Incident Management
Unique Categories
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Computer Software
17.6%
Financial Services
8.9%
Internet
8.0%
Retail
2.3%
Other
38.1%
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Alternatives
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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