# New Relic vs Paessler PRTG Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Paessler PRTG excels in **ease of use** , with users appreciating its intuitive interface and the ability to create custom sensors that reflect business impact. One user highlighted how they could easily monitor critical systems without getting lost in raw metrics.
- **Users say** New Relic provides **quick visibility** into application performance, making it a favorite for developers. Reviewers noted that integrating the APM agent was straightforward, allowing for efficient monitoring of services like Node.js and Python.
- **According to verified reviews** , Paessler PRTG stands out for its **auto-discovery feature** , which users found to be highly effective in mapping out network dependencies. One user mentioned being able to generate a near-complete network map with minimal effort, showcasing its user-friendly capabilities.
- **Reviewers mention** that New Relic shines in **end-to-end monitoring** , particularly for tracking user journeys from browsing to checkout. This feature allows businesses to quickly identify and address friction points that could impact conversions.
- **G2 reviewers highlight** that while Paessler PRTG has a strong focus on **customization** and flexibility, some users feel it may not fully meet the needs of larger enterprises compared to New Relic, which is often praised for its scalability and comprehensive monitoring solutions.
- **Users report** that both products offer solid **support** , but Paessler PRTG edges out slightly with higher ratings for quality of support. Reviewers noted that the assistance provided was responsive and helpful, enhancing their overall experience with the software.



| | New Relic | Paessler PRTG | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 583 | 209 | 
| **Largest Market Segment** | Mid-Market (42.5% of reviews) | Mid-Market (49.2% of reviews) | 
| **Entry Level Price** | $0.00 | Free Trial 10000 Sensors Per Year | 

---
## Top Pros & Cons

### New Relic

Pros:
- Ease of Use (150 reviews)
- Real-time Monitoring (137 reviews)

Cons:
- Expensive (83 reviews)
- Pricing Issues (68 reviews)

### Paessler PRTG

Pros:
- Ease of Use (76 reviews)
- Monitoring (63 reviews)

Cons:
- Expensive (30 reviews)
- Slow Performance (29 reviews)

---
## Ratings Comparison
| Rating | New Relic | Paessler PRTG | 
|---|---|---|
  | **Meets Requirements** | 8.9 (498 reviews) | 9.4 (183 reviews) | 
  | **Ease of Use** | 8.4 (504 reviews) | 9.1 (183 reviews) | 
  | **Ease of Setup** | 8.7 (286 reviews) | 9.0 (165 reviews) | 
  | **Ease of Admin** | 8.5 (199 reviews) | 8.9 (130 reviews) | 
  | **Quality of Support** | 8.5 (438 reviews) | 8.9 (168 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (191 reviews) | 8.9 (122 reviews) | 
  | **Product Direction (% positive)** | 8.6 (497 reviews) | 9.1 (173 reviews) | 

---
## Pricing

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

### Paessler PRTG

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial 10000 Sensors Per Year

Description: 30 Day Full Access Free Trial
100% Free. No Credit Card Required
Free Version After the Trial

Key Features:
- Free Full Features for 30 days

[Browse all 7 editions](https://www.g2.com/products/paessler-prtg/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.2/10 | 23 |
| **Paessler PRTG** | N/A | N/A |

#### Experience

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Real-Time Monitoring** | 9.5 (23 reviews) | Not enough data | 
| **Session Replay** | 9.0 (20 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.0 (22 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 9.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Content Management** | 8.9 (19 reviews) | Not enough data | 
| **Alerts** | 9.1 (22 reviews) | Not enough data | 
| **Budget Analysis** | 8.3 (19 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Uptime Monitoring** | 9.5 (21 reviews) | Not enough data | 
| **Performance Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Issue Tracking** | 9.5 (23 reviews) | Not enough data | 
| **Resource Monitoring** | 9.6 (20 reviews) | Not enough data | 

### Database Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Paessler PRTG** | 9.0/10 | 31 |

#### Functionality

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Monitoring** | Not enough data | 9.5 (29 reviews) | 
| **Alerting** | Not enough data | 9.6 (30 reviews) | 
| **Logging** | Not enough data | 8.9 (29 reviews) | 
| **Response Time** | Not enough data | 8.8 (29 reviews) | 
| **Reporting** | Not enough data | 8.6 (29 reviews) | 
| **Data Visualization** | Not enough data | 8.7 (29 reviews) | 

#### Agentic AI - Database Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Paessler PRTG** | 8.1/10 | 87 |

#### Functionality

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.4 (80 reviews) | 
| **Alerting** | Not enough data | 9.2 (78 reviews) | 
| **Improvement Suggestions** | Not enough data | 7.9 (73 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.1 (71 reviews) | 

#### Monitoring - Network Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.6 (38 reviews) | 
| **Automated Network Discovery** | Not enough data | 8.5 (44 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.0 (41 reviews) | 

#### Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.9 (68 reviews) | 
| **Data Visualization** | Not enough data | 8.8 (72 reviews) | 
| **Path Analysis** | Not enough data | 8.0 (67 reviews) | 

#### Analytics - Network Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 7.7 (38 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 7.5 (39 reviews) | 

#### Security - Network Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 8.2 (38 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 7.6 (37 reviews) | 
| **Integrated Network Security** | Not enough data | 7.1 (38 reviews) | 

#### Network Performance - Network Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 7.5 (38 reviews) | 
| **Automated Tasks Routing** | Not enough data | 7.2 (39 reviews) | 

#### AI Automation - Network Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 5.7 (37 reviews) | 
| **Self-Healing Networks** | Not enough data | 5.5 (37 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 5.8 (37 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (9 reviews) | 
| **Decision Making** | Not enough data | 8.8 (8 reviews) | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 99 |
| **Paessler PRTG** | 8.1/10 | 29 |

#### Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Usage Monitoring** | 8.9 (89 reviews) | 8.8 (27 reviews) | 
| **Database Monitoring** | 8.7 (91 reviews) | 8.0 (25 reviews) | 
| **API Monitoring** | 8.9 (86 reviews) | 7.8 (24 reviews) | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (89 reviews) | 9.0 (26 reviews) | 
| **Security and Compliance Monitoring** | 8.8 (21 reviews) | Not enough data | 

#### Administration

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Activity Monitoring** | 8.6 (85 reviews) | 8.6 (27 reviews) | 
| **Multi-Cloud Management** | 8.5 (81 reviews) | 7.5 (24 reviews) | 
| **Automation** | 8.5 (77 reviews) | 6.9 (25 reviews) | 
| **Auto-Scaling & Resource Optimization** | 8.8 (20 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Reporting** | 8.8 (87 reviews) | 8.4 (27 reviews) | 
| **Dashboards and Visualizations** | 9.3 (90 reviews) | 8.6 (26 reviews) | 
| **Spend Forecasting and Optimization** | 7.9 (78 reviews) | 7.1 (24 reviews) | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Multi-step Planning** | 8.2 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 
| **Decision Making** | 8.1 (18 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (17 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 8.0 (17 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 75 |
| **Paessler PRTG** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Constant Monitoring** | 9.5 (73 reviews) | Not enough data | 
| **Timely Alerts** | 9.4 (72 reviews) | Not enough data | 
| **TIcket Accuracy** | 9.1 (59 reviews) | Not enough data | 
| **AI Monitoring** | 7.9 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Ticket Assignment** | 8.7 (56 reviews) | Not enough data | 
| **Standardization** | 9.2 (62 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.9 (61 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **AI Text Generation** | 7.9 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.4 (16 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.6/10 | 15 |
| **Paessler PRTG** | N/A | N/A |

#### Functionality

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Artificial Intelligence** | 9.8 (11 reviews) | Not enough data | 
| **Machine Learning** | 10.0 (10 reviews) | Not enough data | 
| **Systems Monitoring** | 9.8 (14 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Root Cause Identification** | 9.3 (14 reviews) | Not enough data | 
| **Proactive Identification** | 9.5 (14 reviews) | Not enough data | 
| **Resolution Guidance** | 9.6 (12 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **System Integration** | 9.6 (15 reviews) | Not enough data | 
| **Alerting** | 9.7 (15 reviews) | Not enough data | 
| **Reporting** | 9.4 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Hardware Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Paessler PRTG** | 8.2/10 | 58 |

#### Visibility

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 8.8 (56 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.2 (56 reviews) | 
| **Reporting** | Not enough data | 8.7 (53 reviews) | 

#### Monitoring and Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Multi-Device Management** | Not enough data | 8.5 (53 reviews) | 
| **Automation** | Not enough data | 8.0 (50 reviews) | 
| **Performance Baseline** | Not enough data | 8.2 (50 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.2 (56 reviews) | 

#### Agentic AI - Hardware Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 7.3 (5 reviews) | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 106 |
| **Paessler PRTG** | N/A | N/A |

#### Visibility

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (100 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (102 reviews) | Not enough data | 
| **Reporting** | 9.0 (99 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Automation** | 8.8 (94 reviews) | Not enough data | 
| **Performance Baseline** | 9.0 (98 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.2 (101 reviews) | Not enough data | 

#### Agentic AI - Log Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 
| **Decision Making** | 8.3 (34 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 99 |
| **Paessler PRTG** | 8.7/10 | 60 |

#### Visibility 

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (95 reviews) | 9.1 (57 reviews) | 
| **Alerts and Notifications** | 9.2 (92 reviews) | 9.3 (58 reviews) | 
| **Reporting** | 9.0 (91 reviews) | 8.9 (55 reviews) | 

#### Monitoring and Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Multi-Server Management** | 8.8 (87 reviews) | 8.9 (54 reviews) | 
| **Automation** | 8.4 (85 reviews) | 8.0 (51 reviews) | 
| **Performance Baseline** | 8.7 (88 reviews) | 8.5 (53 reviews) | 
| **Real-Time Monitoring** | 8.9 (91 reviews) | 9.4 (58 reviews) | 
| **Immediate Alert Notification** | 8.9 (89 reviews) | 9.2 (51 reviews) | 
| **Proactive Server Monitoring Software** | 8.9 (87 reviews) | 8.6 (48 reviews) | 

#### Cloud environment support

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.9 (77 reviews) | 8.3 (41 reviews) | 
| **Software Scaling** | 8.4 (73 reviews) | 8.3 (43 reviews) | 

#### Agentic AI - Server Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (17 reviews) | 8.6 (6 reviews) | 
| **Multi-step Planning** | 8.4 (17 reviews) | 8.6 (6 reviews) | 
| **Cross-system Integration** | 8.3 (17 reviews) | 8.3 (6 reviews) | 
| **Adaptive Learning** | 8.4 (17 reviews) | 8.6 (6 reviews) | 
| **Natural Language Interaction** | 8.4 (19 reviews) | 8.3 (6 reviews) | 
| **Proactive Assistance** | 8.6 (18 reviews) | 8.3 (6 reviews) | 
| **Decision Making** | 8.6 (17 reviews) | 8.6 (6 reviews) | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Paessler PRTG** | 9.0/10 | 101 |

#### Functionality

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | 9.5 (77 reviews) | 
| **Real-Time Analytics** | Not enough data | 9.0 (61 reviews) | 
| **Observability** | Not enough data | 8.9 (56 reviews) | 
| **AI/ML Integration** | Not enough data | 7.1 (47 reviews) | 

#### Management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | 9.1 (68 reviews) | 
| **Dashboards and Visualization** | Not enough data | 9.2 (71 reviews) | 
| **Performance Baselines** | Not enough data | 9.0 (52 reviews) | 
| **Alerting** | Not enough data | 9.3 (76 reviews) | 

#### Agentic AI - Enterprise Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.1 (19 reviews) | 
| **Multi-step Planning** | Not enough data | 9.2 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (19 reviews) | 
| **Adaptive Learning** | Not enough data | 9.3 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 9.3 (20 reviews) | 
| **Decision Making** | Not enough data | 9.1 (19 reviews) | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 82 |
| **Paessler PRTG** | N/A | N/A |

#### Data Preparation

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Data Sources** | 9.1 (67 reviews) | Not enough data | 
| **Indexing** | 9.0 (62 reviews) | Not enough data | 
| **Automated Tagging** | 8.5 (62 reviews) | Not enough data | 
| **Data Blending** | 8.6 (60 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Track Trends** | 9.1 (62 reviews) | Not enough data | 
| **Detect Anomalies** | 9.1 (64 reviews) | Not enough data | 
| **Metric and Event Data** | 9.1 (68 reviews) | Not enough data | 
| **Search** | 9.0 (68 reviews) | Not enough data | 
| **Alerts** | 9.3 (69 reviews) | Not enough data | 
| **Live Tail** | 8.9 (63 reviews) | Not enough data | 

#### Visualization

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Dashboards** | 9.5 (72 reviews) | Not enough data | 
| **Data Discovery** | 9.1 (65 reviews) | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (23 reviews) | Not enough data | 
| **Decision Making** | 8.7 (23 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 187 |
| **Paessler PRTG** | 8.7/10 | 22 |

#### Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Performance Baselines** | 8.9 (162 reviews) | 9.2 (19 reviews) | 
| **Performance Analysis** | 9.0 (168 reviews) | 8.8 (19 reviews) | 
| **Performance Monitoring** | 9.2 (170 reviews) | 9.3 (19 reviews) | 
| **AI/ML Assistance** | 7.7 (136 reviews) | 6.8 (19 reviews) | 
| **Multi-System Monitoring** | 8.9 (155 reviews) | 9.3 (20 reviews) | 

#### Response

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Dashboards and Visualization** | 9.1 (171 reviews) | 9.3 (20 reviews) | 
| **Incident Alerting** | 8.9 (163 reviews) | 9.0 (20 reviews) | 
| **Root Cause Analysis (RCA)** | 8.6 (156 reviews) | 8.5 (19 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (53 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (51 reviews) | Not enough data | 
| **Decision Making** | 8.2 (51 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (152 reviews) | 8.7 (21 reviews) | 
| **Second by Second Metrics** | 8.5 (142 reviews) | 8.3 (21 reviews) | 

#### Functionality

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Synthetic Monitoring** | 8.8 (149 reviews) | 8.6 (21 reviews) | 
| **Dynamic Transaction Mapping** | 8.5 (143 reviews) | 8.9 (21 reviews) | 
| **Load Balancing** | 8.2 (138 reviews) | 8.4 (21 reviews) | 
| **Cloud Observability** | 8.8 (150 reviews) | 8.3 (22 reviews) | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 37 |
| **Paessler PRTG** | N/A | N/A |

#### Alerts management

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Multi-mode alerts** | 8.4 (34 reviews) | Not enough data | 
| **Opimization alerts** | 8.3 (35 reviews) | Not enough data | 
| **Incident alerts** | 9.0 (36 reviews) | Not enough data | 

#### Monitoring

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Resource utilization** | 8.6 (36 reviews) | Not enough data | 
| **Real-time monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (36 reviews) | Not enough data | 
| **API monitoring** | 9.1 (36 reviews) | Not enough data | 

#### Automation

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Resolution automation** | 8.1 (35 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Search** | 8.5 (35 reviews) | Not enough data | 
| **Reporting** | 8.6 (36 reviews) | Not enough data | 
| **Visualization** | 9.0 (36 reviews) | Not enough data | 
| **Track trends** | 8.4 (35 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Root cause identification** | 8.3 (36 reviews) | Not enough data | 
| **Resolution guidance** | 8.2 (36 reviews) | Not enough data | 
| **Proactive identification** | 8.8 (36 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 7.9/10 | 37 |
| **Paessler PRTG** | N/A | N/A |

#### Generative AI

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **AI Text Generation** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.1 (19 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 18 |
| **Paessler PRTG** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 9.2 (16 reviews) | Not enough data | 
| **OpenTelemetry Support** | 9.4 (16 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.0 (15 reviews) | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Service Dependency Mapping** | 9.4 (16 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (16 reviews) | Not enough data | 
| **Trace Visualization** | 9.2 (16 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (16 reviews) | Not enough data | 
| **Root Cause Detection** | 9.4 (17 reviews) | Not enough data | 
| **Intelligent Alerting** | 9.3 (16 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Kubernetes Monitoring** | 8.9 (16 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.8 (16 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Predictive Insights** | 8.2 (16 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.5 (16 reviews) | Not enough data | 
| **AI Anomaly Detection** | 9.0 (16 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Paessler PRTG** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | New Relic | Paessler PRTG | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software)

**Unique to New Relic (8):** [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Incident Management Software](https://www.g2.com/categories/incident-management), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to Paessler PRTG (4):** [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Hardware Monitoring Software](https://www.g2.com/categories/hardware-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring)


---
## Reviewer Demographics

### By Company Size

| Segment | New Relic | Paessler PRTG | 
|---|---|---|
| **Small-Business** | 27.9% | 13.8% | 
| **Mid-Market** | 42.5% | 49.2% | 
| **Enterprise** | 29.5% | 36.9% | 

### By Industry

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.6%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 2.0%
- **Entertainment:** 2.0%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.5%

#### Paessler PRTG

- **Information Technology and Services:** 33.3%
- **Telecommunications:** 7.2%
- **Computer & Network Security:** 4.6%
- **Computer Software:** 3.1%
- **Hospital & Health Care:** 2.6%
- **Higher Education:** 2.6%
- **Education Management:** 2.6%
- **Automotive:** 2.1%
- **Construction:** 2.1%
- **Government Administration:** 2.1%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (399 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)

### Alternatives to Paessler PRTG

- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)
- [Zabbix](https://www.g2.com/products/zabbix/reviews) — 4.4/5 stars (208 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Centreon Infra Monitoring](https://www.g2.com/products/centreon-infra-monitoring/reviews) — 4.6/5 stars (92 reviews)
- [ManageEngine OpManager](https://www.g2.com/products/manageengine-opmanager/reviews) — 4.5/5 stars (191 reviews)
- [Progress WhatsUp Gold](https://www.g2.com/products/progress-whatsup-gold/reviews) — 4.4/5 stars (386 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Netdata](https://www.g2.com/products/netdata/reviews) — 4.6/5 stars (54 reviews)

---
## Top Discussions

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

### Paessler PRTG

- Title: [Is anyone else stuck juggling old vs new UI, desktop, and mobile because none of them fully cover daily needs?](https://www.g2.com/discussions/is-anyone-else-stuck-juggling-old-vs-new-ui-desktop-and-mobile-because-none-of-them-fully-cover-daily-needs) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried choosing one interface for your core tasks and using the others only for alerts or quick checks, because..."
- Title: [Do others struggle with PRTG’s reporting and dashboards being too technical for managers?](https://www.g2.com/discussions/do-others-struggle-with-prtg-s-reporting-and-dashboards-being-too-technical-for-managers) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You could also look at exporting key dashboards to HTML or PDF automatically and simplifying them before sharing, since..."
- Title: [Has anyone else found the learning curve for custom sensors and reports slows real projects?](https://www.g2.com/discussions/has-anyone-else-found-the-learning-curve-for-custom-sensors-and-reports-slows-real-projects) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried starting with the built-in sensor templates and REST/custom sensor docs before building from scratch..."
- Title: [How are you handling PRTG’s sensor‑based licensing before it blows up the budget?](https://www.g2.com/discussions/how-are-you-handling-prtg-s-sensor-based-licensing-before-it-blows-up-the-budget) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Consider focusing on monitoring the most important metrics first and removing unused sensors regularly, since PRTG..."
- Title: [Heavy storage use and slowdowns with lots of sensors directly cut into my monitoring time](https://www.g2.com/discussions/heavy-storage-use-and-slowdowns-with-lots-of-sensors-directly-cut-into-my-monitoring-time) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried tuning your sensor scan intervals and dependencies so PRTG isn’t polling everything all the time,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/new-relic-vs-paessler-prtg)