Compare New Relic One Software and Paessler PRTG 
At a Glance
Market Segments
Mid-Market (42.4% of reviews)
Mid-Market (49.0% of reviews)
Entry-Level Pricing
$0.00
Free Trial 10000 Sensors Per Year
New Relic
Star Rating
(582)4.4 out of 5
Market Segments
Mid-Market (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansPaessler PRTG
Star Rating
(208)4.7 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 10000 Sensors Per Year
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paessler PRTG excels in ease of use, with users appreciating its intuitive interface and the ability to create custom sensors that reflect business impact. One user highlighted how they could easily monitor critical systems without getting lost in raw metrics.
- Users say New Relic provides quick visibility into application performance, making it a favorite for developers. Reviewers noted that integrating the APM agent was straightforward, allowing for efficient monitoring of services like Node.js and Python.
- According to verified reviews, Paessler PRTG stands out for its auto-discovery feature, which users found to be highly effective in mapping out network dependencies. One user mentioned being able to generate a near-complete network map with minimal effort, showcasing its user-friendly capabilities.
- Reviewers mention that New Relic shines in end-to-end monitoring, particularly for tracking user journeys from browsing to checkout. This feature allows businesses to quickly identify and address friction points that could impact conversions.
- G2 reviewers highlight that while Paessler PRTG has a strong focus on customization and flexibility, some users feel it may not fully meet the needs of larger enterprises compared to New Relic, which is often praised for its scalability and comprehensive monitoring solutions.
- Users report that both products offer solid support, but Paessler PRTG edges out slightly with higher ratings for quality of support. Reviewers noted that the assistance provided was responsive and helpful, enhancing their overall experience with the software.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Paessler PRTG
Free Trial
Free Trial
10000 Sensors Per Year
30 Day Full Access Free Trial
100% Free. No Credit Card Required
Free Version After the Trial
- Free Full Features for 30 days
Free Trial
New Relic
Free Trial is available
Paessler PRTG
Free Trial is available
Ratings
Meets Requirements
8.9
497
9.4
182
Ease of Use
8.4
503
9.1
182
Ease of Setup
8.7
285
9.0
164
Ease of Admin
8.5
199
8.9
130
Quality of Support
8.6
438
8.9
168
Has the product been a good partner in doing business?
8.5
191
8.9
122
Product Direction (% positive)
8.6
496
9.1
173
Features by Category
Experience
9.5
23
Not enough data
9.0
20
Not enough data
9.0
22
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.1
22
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.6
20
Not enough data
Functionality
Not enough data
9.5
29
Not enough data
9.6
30
Not enough data
8.9
29
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
8.7
29
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.4
80
Not enough data
9.2
78
Not enough data
7.9
73
Not enough data
9.1
71
Monitoring - Network Monitoring
Not enough data
8.6
38
Not enough data
8.5
44
Not enough data
9.0
41
Management
Not enough data
8.9
68
Not enough data
8.8
72
Not enough data
8.0
67
Analytics - Network Monitoring
Not enough data
7.7
38
Not enough data
7.5
39
Security - Network Monitoring
Not enough data
8.2
38
Not enough data
7.6
37
Not enough data
7.1
38
Network Performance - Network Monitoring
Not enough data
7.5
38
Not enough data
7.2
39
AI Automation - Network Monitoring
Not enough data
5.7
37
Not enough data
5.5
37
Not enough data
5.8
37
Agentic AI - Network Monitoring
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.8
8
Monitoring
8.9
89
8.8
27
8.7
91
8.0
25
8.9
86
7.8
24
9.0
89
9.0
26
8.8
21
Not enough data
Administration
8.6
85
8.6
27
8.5
81
7.5
24
8.5
77
6.9
25
8.8
20
Not enough data
Analysis
8.8
87
8.4
27
9.3
90
8.6
26
7.9
78
7.1
24
Agentic AI - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
17
Not enough data
8.0
17
Not enough data
Monitoring
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Not enough data
Management Tools
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Not enough data
Generative AI
7.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Incident Management
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Not enough data
Functionality
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Not enough data
Issue Resolution
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Not enough data
Management
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.8
56
Not enough data
9.2
56
Not enough data
8.7
53
Monitoring and Management
Not enough data
8.5
53
Not enough data
8.0
50
Not enough data
8.2
50
Not enough data
9.2
56
Agentic AI - Hardware Monitoring
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Visibility
9.2
100
Not enough data
9.2
102
Not enough data
9.0
99
Not enough data
Monitoring and Management
8.8
94
Not enough data
9.0
98
Not enough data
9.2
101
Not enough data
Agentic AI - Log Monitoring
8.4
33
Not enough data
8.3
34
Not enough data
8.3
33
Not enough data
8.4
33
Not enough data
8.2
33
Not enough data
8.4
33
Not enough data
8.3
34
Not enough data
Visibility
9.2
95
9.1
57
9.2
92
9.3
58
9.0
91
8.9
55
Monitoring and Management
8.8
87
8.9
54
8.4
85
8.0
51
8.7
88
8.5
53
8.9
91
9.4
58
8.9
89
9.2
51
8.9
87
8.6
48
Cloud environment support
8.9
77
8.3
41
8.4
73
8.3
43
Agentic AI - Server Monitoring
8.4
17
8.6
6
8.4
17
8.6
6
8.3
17
8.3
6
8.4
17
8.6
6
8.4
19
8.3
6
8.6
18
8.3
6
8.6
17
8.6
6
Functionality
Not enough data
9.5
77
Not enough data
9.0
61
Not enough data
8.9
56
Not enough data
7.1
47
Management
Not enough data
9.1
68
Not enough data
9.2
71
Not enough data
9.0
52
Not enough data
9.3
75
Agentic AI - Enterprise Monitoring
Not enough data
9.1
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
9.3
19
Not enough data
9.3
19
Not enough data
9.3
20
Not enough data
9.1
19
Data Preparation
9.1
67
Not enough data
9.0
62
Not enough data
8.5
62
Not enough data
8.6
60
Not enough data
Analysis
9.1
62
Not enough data
9.1
64
Not enough data
9.2
69
Not enough data
9.0
68
Not enough data
9.3
69
Not enough data
8.9
64
Not enough data
Visualization
9.5
73
Not enough data
9.1
65
Not enough data
Agentic AI - Log Analysis
8.7
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.7
23
Not enough data
Monitoring
8.9
162
9.2
19
9.0
168
8.8
19
9.2
169
9.3
19
7.7
136
6.8
19
8.8
153
9.3
20
Response
9.1
169
9.3
20
8.9
163
9.0
20
8.6
154
8.5
19
Agentic AI - Application Performance Monitoring (APM)
8.4
52
Not enough data
8.7
52
Not enough data
8.5
53
Not enough data
8.4
51
Not enough data
8.2
51
Not enough data
Performance
8.6
151
8.7
21
8.5
142
8.3
21
Functionality
8.8
149
8.6
21
8.5
143
8.9
21
8.2
138
8.4
21
8.8
151
8.3
22
Alerts management
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Not enough data
Monitoring
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Not enough data
Automation
8.1
35
Not enough data
8.4
36
Not enough data
Analysis
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Not enough data
Issue Resolution
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Not enough data
Generative AI
7.3
37
Not enough data
Agentic AI - IT Alerting
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Not enough data
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
17
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Categories
Categories
Shared Categories
New Relic and Paessler PRTG are categorized as Server Monitoring, Cloud Infrastructure Monitoring, Application Performance Monitoring (APM), and Observability Software
Unique Categories
New Relic is categorized as Log Monitoring, AIOps Platforms, Digital Experience Monitoring (DEM), IT Alerting, Container Monitoring, Log Analysis, and Incident Management
Paessler PRTG is categorized as Hardware Monitoring, Database Monitoring, Network Monitoring, and Enterprise Monitoring
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paessler PRTG
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.1%
Computer Software
17.6%
Financial Services
8.9%
Internet
8.0%
Retail
2.3%
Other
38.0%
Information Technology and Services
33.5%
Telecommunications
7.2%
Computer & Network Security
4.1%
Computer Software
3.1%
Hospital & Health Care
2.6%
Other
49.5%
Discussions
What is full stack visibility?
2 Comments
MK
Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
Is anyone else stuck juggling old vs new UI, desktop, and mobile because none of them fully cover daily needs?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you tried choosing one interface for your core tasks and using the others only for alerts or quick checks, because...Read more
Do others struggle with PRTG’s reporting and dashboards being too technical for managers?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">You could also look at exporting key dashboards to HTML or PDF automatically and simplifying them before sharing, since...Read more
Has anyone else found the learning curve for custom sensors and reports slows real projects?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you tried starting with the built-in sensor templates and REST/custom sensor docs before building from scratch...Read more
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