# New Relic vs Opsgenie Comparison
---
## AI Generated Summary
- **G2 reviewers report** that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, and traces seamlessly. Users appreciate the real-time dashboards and distributed tracing capabilities, which help detect anomalies early and reduce downtime.
- **Users say** Opsgenie stands out for its ease of use, particularly within the Atlassian ecosystem. Reviewers highlight its effectiveness in managing rotating on-call schedules and its ability to send alerts to multiple destinations, such as email and Slack, making it a versatile tool for incident management.
- **According to verified reviews** , New Relic's user interface is frequently praised for its enhanced capabilities, allowing users to access infrastructure-related dashboards, logs, and metrics all in one place. This powerful APM tool is noted for its customizable features, which cater to diverse user needs.
- **Reviewers mention** that while Opsgenie offers solid integration options with various data sources, some users find it challenging to configure for specific workflows. However, its ability to accept events from multiple systems and add tags for identification is a notable strength.
- **Users highlight** that New Relic's comprehensive monitoring capabilities provide a genuinely unified experience, which is particularly beneficial for DevOps teams. The platform's ability to combine various monitoring aspects into one solution is a significant advantage over Opsgenie.
- **G2 reviewers note** that while Opsgenie has a strong focus on incident management, New Relic's broader observability features and higher overall satisfaction ratings make it a more appealing choice for teams looking for an all-in-one solution. The sheer volume of recent reviews for New Relic also indicates a more active user base.



| | New Relic | Opsgenie | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 582 | 53 | 
| **Largest Market Segment** | Mid-Market (42.6% of reviews) | Mid-Market (53.8% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### New Relic

Pros:
- Ease of Use (150 reviews)
- Real-time Monitoring (137 reviews)

Cons:
- Expensive (83 reviews)
- Pricing Issues (68 reviews)

### Opsgenie

Pros:
- Alerting System (1 reviews)
- Alert Management (1 reviews)

Cons:
- Learning Curve (1 reviews)
- Steep Learning Curve (1 reviews)

---
## Ratings Comparison
| Rating | New Relic | Opsgenie | 
|---|---|---|
  | **Meets Requirements** | 8.9 (497 reviews) | 8.9 (40 reviews) | 
  | **Ease of Use** | 8.4 (503 reviews) | 8.4 (40 reviews) | 
  | **Ease of Setup** | 8.7 (285 reviews) | 8.2 (24 reviews) | 
  | **Ease of Admin** | 8.5 (198 reviews) | 8.6 (23 reviews) | 
  | **Quality of Support** | 8.5 (437 reviews) | 8.7 (30 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (190 reviews) | 8.6 (22 reviews) | 
  | **Product Direction (% positive)** | 8.6 (496 reviews) | 9.4 (37 reviews) | 

---
## Pricing

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

### Opsgenie

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.2/10 | 23 |
| **Opsgenie** | N/A | N/A |

#### Experience

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Real-Time Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Session Replay** | 9.0 (20 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.1 (22 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 9.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Content Management** | 8.9 (19 reviews) | Not enough data | 
| **Alerts** | 9.1 (22 reviews) | Not enough data | 
| **Budget Analysis** | 8.3 (19 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Uptime Monitoring** | 9.6 (21 reviews) | Not enough data | 
| **Performance Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Issue Tracking** | 9.5 (23 reviews) | Not enough data | 
| **Resource Monitoring** | 9.6 (20 reviews) | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 98 |
| **Opsgenie** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Usage Monitoring** | 8.9 (88 reviews) | Not enough data | 
| **Database Monitoring** | 8.7 (90 reviews) | Not enough data | 
| **API Monitoring** | 8.9 (85 reviews) | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (88 reviews) | Not enough data | 
| **Security and Compliance Monitoring** | 8.8 (21 reviews) | Not enough data | 

#### Administration

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Activity Monitoring** | 8.6 (84 reviews) | Not enough data | 
| **Multi-Cloud Management** | 8.5 (80 reviews) | Not enough data | 
| **Automation** | 8.5 (76 reviews) | Not enough data | 
| **Auto-Scaling & Resource Optimization** | 8.8 (20 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Reporting** | 8.7 (86 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 9.3 (89 reviews) | Not enough data | 
| **Spend Forecasting and Optimization** | 7.9 (77 reviews) | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Multi-step Planning** | 8.2 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 
| **Decision Making** | 8.1 (18 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (17 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 8.0 (17 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 74 |
| **Opsgenie** | 8.5/10 | 32 |

#### Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Constant Monitoring** | 9.5 (72 reviews) | 9.3 (29 reviews) ✓ Verified | 
| **Timely Alerts** | 9.3 (71 reviews) | 9.2 (31 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (58 reviews) | 8.8 (29 reviews) ✓ Verified | 
| **AI Monitoring** | 7.9 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Ticket Assignment** | 8.6 (55 reviews) | 8.9 (28 reviews) ✓ Verified | 
| **Standardization** | 9.2 (61 reviews) | 8.7 (29 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.9 (60 reviews) | 8.5 (25 reviews) ✓ Verified | 

#### Generative AI

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **AI Text Generation** | 7.9 (29 reviews) | 7.3 (5 reviews) | 
| **AI Text Summarization** | 8.0 (30 reviews) | 7.0 (5 reviews) | 

#### Agentic AI - Incident Management

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.4 (16 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.6/10 | 15 |
| **Opsgenie** | N/A | N/A |

#### Functionality

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Artificial Intelligence** | 9.8 (11 reviews) | Not enough data | 
| **Machine Learning** | 10.0 (10 reviews) | Not enough data | 
| **Systems Monitoring** | 9.8 (14 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Root Cause Identification** | 9.3 (14 reviews) | Not enough data | 
| **Proactive Identification** | 9.5 (14 reviews) | Not enough data | 
| **Resolution Guidance** | 9.6 (12 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **System Integration** | 9.6 (15 reviews) | Not enough data | 
| **Alerting** | 9.7 (15 reviews) | Not enough data | 
| **Reporting** | 9.4 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 105 |
| **Opsgenie** | N/A | N/A |

#### Visibility

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (99 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (101 reviews) | Not enough data | 
| **Reporting** | 9.0 (98 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Automation** | 8.8 (93 reviews) | Not enough data | 
| **Performance Baseline** | 9.0 (97 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.2 (100 reviews) | Not enough data | 

#### Agentic AI - Log Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 
| **Decision Making** | 8.3 (34 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 98 |
| **Opsgenie** | N/A | N/A |

#### Visibility 

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (94 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (91 reviews) | Not enough data | 
| **Reporting** | 9.0 (90 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Multi-Server Management** | 8.8 (86 reviews) | Not enough data | 
| **Automation** | 8.4 (84 reviews) | Not enough data | 
| **Performance Baseline** | 8.6 (87 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (90 reviews) | Not enough data | 
| **Immediate Alert Notification** | 8.9 (88 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | 8.9 (86 reviews) | Not enough data | 

#### Cloud environment support

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.9 (76 reviews) | Not enough data | 
| **Software Scaling** | 8.4 (72 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (17 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (18 reviews) | Not enough data | 
| **Decision Making** | 8.6 (17 reviews) | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 82 |
| **Opsgenie** | N/A | N/A |

#### Data Preparation

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Data Sources** | 9.1 (67 reviews) | Not enough data | 
| **Indexing** | 9.0 (62 reviews) | Not enough data | 
| **Automated Tagging** | 8.5 (62 reviews) | Not enough data | 
| **Data Blending** | 8.6 (60 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Track Trends** | 9.1 (62 reviews) | Not enough data | 
| **Detect Anomalies** | 9.1 (64 reviews) | Not enough data | 
| **Metric and Event Data** | 9.1 (68 reviews) | Not enough data | 
| **Search** | 9.0 (68 reviews) | Not enough data | 
| **Alerts** | 9.3 (69 reviews) | Not enough data | 
| **Live Tail** | 8.9 (63 reviews) | Not enough data | 

#### Visualization

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Dashboards** | 9.5 (72 reviews) | Not enough data | 
| **Data Discovery** | 9.1 (65 reviews) | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (23 reviews) | Not enough data | 
| **Decision Making** | 8.7 (23 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 187 |
| **Opsgenie** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Performance Baselines** | 8.9 (162 reviews) | Not enough data | 
| **Performance Analysis** | 9.0 (168 reviews) | Not enough data | 
| **Performance Monitoring** | 9.2 (170 reviews) | Not enough data | 
| **AI/ML Assistance** | 7.7 (136 reviews) | Not enough data | 
| **Multi-System Monitoring** | 8.9 (155 reviews) | Not enough data | 

#### Response

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Dashboards and Visualization** | 9.1 (171 reviews) | Not enough data | 
| **Incident Alerting** | 8.9 (163 reviews) | Not enough data | 
| **Root Cause Analysis (RCA)** | 8.6 (156 reviews) | Not enough data | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (53 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (51 reviews) | Not enough data | 
| **Decision Making** | 8.2 (51 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (152 reviews) | Not enough data | 
| **Second by Second Metrics** | 8.5 (142 reviews) | Not enough data | 

#### Functionality

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Synthetic Monitoring** | 8.8 (149 reviews) | Not enough data | 
| **Dynamic Transaction Mapping** | 8.5 (143 reviews) | Not enough data | 
| **Load Balancing** | 8.2 (138 reviews) | Not enough data | 
| **Cloud Observability** | 8.8 (150 reviews) | Not enough data | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 37 |
| **Opsgenie** | N/A | N/A |

#### Alerts management

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Multi-mode alerts** | 8.4 (34 reviews) | Not enough data | 
| **Opimization alerts** | 8.3 (35 reviews) | Not enough data | 
| **Incident alerts** | 9.0 (36 reviews) | Not enough data | 

#### Monitoring

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Resource utilization** | 8.6 (36 reviews) | Not enough data | 
| **Real-time monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (36 reviews) | Not enough data | 
| **API monitoring** | 9.1 (36 reviews) | Not enough data | 

#### Automation

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Resolution automation** | 8.1 (35 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Search** | 8.5 (35 reviews) | Not enough data | 
| **Reporting** | 8.6 (36 reviews) | Not enough data | 
| **Visualization** | 9.0 (36 reviews) | Not enough data | 
| **Track trends** | 8.4 (35 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Root cause identification** | 8.3 (36 reviews) | Not enough data | 
| **Resolution guidance** | 8.2 (36 reviews) | Not enough data | 
| **Proactive identification** | 8.8 (36 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 7.9/10 | 37 |
| **Opsgenie** | N/A | N/A |

#### Generative AI

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **AI Text Generation** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.1 (19 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 18 |
| **Opsgenie** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 9.2 (16 reviews) | Not enough data | 
| **OpenTelemetry Support** | 9.4 (16 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.0 (15 reviews) | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Service Dependency Mapping** | 9.4 (16 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (16 reviews) | Not enough data | 
| **Trace Visualization** | 9.2 (16 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (16 reviews) | Not enough data | 
| **Root Cause Detection** | 9.4 (17 reviews) | Not enough data | 
| **Intelligent Alerting** | 9.3 (16 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Kubernetes Monitoring** | 8.9 (16 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.8 (16 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Predictive Insights** | 8.2 (16 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.5 (16 reviews) | Not enough data | 
| **AI Anomaly Detection** | 9.0 (16 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Opsgenie** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | New Relic | Opsgenie | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to New Relic (10):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)



---
## Reviewer Demographics

### By Company Size

| Segment | New Relic | Opsgenie | 
|---|---|---|
| **Small-Business** | 27.8% | 28.8% | 
| **Mid-Market** | 42.6% | 53.8% | 
| **Enterprise** | 29.6% | 17.3% | 

### By Industry

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.5%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 2.0%
- **Entertainment:** 2.0%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.6%

#### Opsgenie

- **Computer Software:** 23.5%
- **Information Technology and Services:** 17.6%
- **Telecommunications:** 11.8%
- **Retail:** 7.8%
- **Computer & Network Security:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Airlines/Aviation:** 3.9%
- **Government Administration:** 3.9%
- **Publishing:** 2.0%
- **Logistics and Supply Chain:** 2.0%
- **Other:** 15.7%

---
## Alternatives

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (707 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (400 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (208 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)

### Alternatives to Opsgenie

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (769 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (181 reviews)
- [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (153 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)

---
## Top Discussions

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

### Opsgenie

- Title: [How do I try Opsgenie out?](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie offers four plans that allow you to scale as you grow, starting with our free plan of basic alerting and on-call management for up to 5 users. You..."
- Title: [Who is Opsgenie for?](https://www.g2.com/discussions/who-is-opsgenie-for) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit..."
- Title: [How does Opsgenie help me work faster and smarter?](https://www.g2.com/discussions/how-does-opsgenie-help-me-work-faster-and-smarter) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who..."
- Title: [What makes Opsgenie stand out?](https://www.g2.com/discussions/what-makes-opsgenie-stand-out) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the..."
- Title: [Can I use Opsgenie with on-prem?](https://www.g2.com/discussions/can-i-use-opsgenie-with-on-prem) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/new-relic-vs-opsgenie)