# Amex GBT Neo vs Emburse Spend (formerly Abacus) Comparison --- ## AI Generated Summary - **G2 reviewers report** that Emburse Spend excels in user experience, with many praising its intuitive interface and ease of use. Users highlight features like mobile receipt uploads and customizable accounting codes, making expense submissions straightforward and efficient. - **Users say** that Amex GBT Neo offers a solid travel management solution, allowing for seamless integration of travel and expenses in one platform. Reviewers appreciate its ability to automate accounts payable and receivable, which can save significant time for finance teams. - **According to verified reviews** , Emburse Spend stands out for its quick implementation process, with users noting that the onboarding is user-friendly and requires minimal training. This contrasts with Amex GBT Neo, where some users have mentioned a steeper learning curve. - **Reviewers mention** that while Emburse Spend has a higher satisfaction score overall, Amex GBT Neo shines in itinerary management and trip notifications, providing users with timely updates and a comprehensive view of their travel plans. - **G2 reviewers highlight** the quality of support provided by Emburse Spend, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. In comparison, Amex GBT Neo's support has received mixed feedback, with some users feeling it could be improved. - **Users report** that Emburse Spend's ability to track pending charges and reimburse employees for mileage and expenses adds significant value, while Amex GBT Neo's strong integration with American Express is a key benefit for users who frequently travel and prefer using their services. | | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Star Rating** | 3.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 14 | 1,126 | | **Largest Market Segment** | Enterprise (64.3% of reviews) | Mid-Market (52.4% of reviews) | | **Entry Level Price** | No pricing available | $120.00 15 Users Per Month | --- ## Top Pros & Cons ### Amex GBT Neo **Not enough data** ### Emburse Spend (formerly Abacus) Pros: - Ease of Use (23 reviews) - Expense Management (12 reviews) Cons: - Authentication Issues (3 reviews) - Not Intuitive (3 reviews) --- ## Ratings Comparison | Rating | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Meets Requirements** | 6.9 (12 reviews) | 9.2 (1006 reviews) | | **Ease of Use** | 7.5 (12 reviews) | 9.3 (1052 reviews) | | **Ease of Setup** | 6.9 (7 reviews) | 9.1 (143 reviews) | | **Ease of Admin** | 5.5 (7 reviews) | 8.9 (136 reviews) | | **Quality of Support** | 7.5 (10 reviews) | 9.0 (619 reviews) | | **Has the product been a good partner in doing business?** | 6.2 (7 reviews) | 9.1 (126 reviews) | | **Product Direction (% positive)** | 9.0 (12 reviews) | 8.5 (986 reviews) | --- ## Pricing ### Amex GBT Neo #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Emburse Spend (formerly Abacus) #### Entry-Level Pricing Plan: Emburse Spend - Basic Price: $120.00 15 Users Per Month Key Features: - Cards: Feed integration & issuance - Accounting: Quickbooks, Xero, custom export template - Payments: 50 monthly ACH reimbursements [Browse all 2 editions](https://www.g2.com/products/emburse-spend-formerly-abacus/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Expense Management | Product | Score | Reviews | |---|---|---| | **Amex GBT Neo** | N/A | N/A | | **Emburse Spend (formerly Abacus)** | 8.8/10 | 908 | #### Expense Reports | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Ease of Creating Expense Reports** | Not enough data | 9.3 (720 reviews) ✓ Verified | | **Bank / Credit Card Integration** | Not enough data | 9.1 (797 reviews) ✓ Verified | | **Smart Categorization** | Feature Not Available | 8.5 (731 reviews) ✓ Verified | | **Digital Receipt Management** | Not enough data | 9.1 (809 reviews) ✓ Verified | | **Employee Reimbursement** | Not enough data | 9.4 (826 reviews) ✓ Verified | | **Currency Conversions** | Feature Not Available | 9.1 (257 reviews) ✓ Verified | | **Credit Card Integration** | Not enough data | 9.0 (229 reviews) ✓ Verified | #### Agentic AI - Expense Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | | **Cross-system Integration** | Not enough data | 8.1 (6 reviews) | #### Travel Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Ease of Booking** | 7.2 (6 reviews) | 8.7 (35 reviews) | | **Itinerary Management** | 7.2 (6 reviews) | 9.0 (34 reviews) | | **Trip Notifications** | 8.3 (6 reviews) | 8.8 (32 reviews) | | **Advanced Integrations** | 7.0 (5 reviews) ✓ Verified | 8.5 (109 reviews) | #### Client Invoicing | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Electronic Payments** | Feature Not Available | 9.2 (284 reviews) ✓ Verified | | **Project Accounting / Revenue Recognition** | Not enough data | 8.8 (221 reviews) ✓ Verified | #### Generative AI - Expense Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Image-to-Text** | Not enough data | Not enough data | | **Text Generation** | Not enough data | Not enough data | | **Text Summarization** | Not enough data | Not enough data | #### Mobile | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Receipt Capture** | Not enough data | 9.4 (753 reviews) ✓ Verified | | **Mileage Tracking** | Not enough data | 9.1 (294 reviews) ✓ Verified | | **Travel Itinerary and Flight Status Updates** | Feature Not Available | 8.3 (14 reviews) | #### Platform | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Embedded AI / Machine Learning** | Feature Not Available | 8.7 (140 reviews) ✓ Verified | | **Complex Approval Workflow** | Not enough data | 8.9 (141 reviews) ✓ Verified | #### Administration | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **PCI Regulation Compliant** | Not enough data | 8.9 (113 reviews) ✓ Verified | #### Administration | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Business Tool Integration** | Not enough data | 8.8 (166 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.9 (191 reviews) ✓ Verified | | **Automated Reminders** | Feature Not Available | 8.6 (174 reviews) ✓ Verified | | **Policy Compliance Management** | Not enough data | 8.9 (164 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 9.0 (190 reviews) ✓ Verified | #### Platform | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Reporting** | Not enough data | 8.7 (186 reviews) ✓ Verified | | **APIs / Integration** | Feature Not Available | 8.7 (142 reviews) ✓ Verified | | **Internationalization** | Not enough data | 8.7 (26 reviews) | | **Performance and Reliability** | Not enough data | 9.0 (216 reviews) ✓ Verified | | **Mobile User Support** | Not enough data | 9.2 (189 reviews) ✓ Verified | | **Offline** | Feature Not Available | 8.6 (116 reviews) ✓ Verified | ### Spend Management | Product | Score | Reviews | |---|---|---| | **Amex GBT Neo** | N/A | N/A | | **Emburse Spend (formerly Abacus)** | N/A | N/A | #### Setup | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Data** | Not enough data | Not enough data | | **Approvals** | Not enough data | Not enough data | | **Alignment** | Not enough data | Not enough data | #### Performance | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **KPIs** | Not enough data | Not enough data | | **Benchmarks** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Savings** | Not enough data | Not enough data | #### Payment Cards | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **One-time Virtual** | Not enough data | Not enough data | | **Recurring Virtual** | Not enough data | Not enough data | | **Physical** | Not enough data | Not enough data | #### Reporting | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Real time** | Not enough data | Not enough data | | **Multiple Views** | Not enough data | Not enough data | | **Export** | Not enough data | Not enough data | | **Budgets** | Not enough data | Not enough data | #### Payments | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Vendor** | Not enough data | Not enough data | | **Recurring** | Not enough data | Not enough data | | **Employee Reimbursements** | Not enough data | Not enough data | | **ACH** | Not enough data | Not enough data | #### Fraud & Risk Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Notifications** | Not enough data | Not enough data | | **Unique Cards** | Not enough data | Not enough data | | **Controls** | Not enough data | Not enough data | #### Agentic AI - Spend Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Proactive Assistance** | Not enough data | Not enough data | ### Travel Management | Product | Score | Reviews | |---|---|---| | **Amex GBT Neo** | 7.4/10 | 9 | | **Emburse Spend (formerly Abacus)** | N/A | N/A | #### Expense Reporting | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Expense Automation** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | | **Mobile Functionality** | Not enough data | Not enough data | #### Travel Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Ease of Booking** | 7.2 (6 reviews) | 8.7 (35 reviews) | | **Itinerary Management** | 7.2 (6 reviews) | 9.0 (34 reviews) | | **Trip Notifications** | 8.3 (6 reviews) | 8.8 (32 reviews) | | **Advanced Integrations** | 7.0 (5 reviews) ✓ Verified | 8.5 (109 reviews) | #### Approval | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Rules** | Not enough data | Not enough data | | **Workflows** | Not enough data | Not enough data | | **Submit** | Not enough data | Not enough data | #### AI - Travel Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Cost Savings** | Not enough data | Not enough data | | **Efficiency** | Not enough data | Not enough data | | **Real-Time Assistance** | Not enough data | Not enough data | #### Agentic AI - Travel Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Employee Risk Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Emergency Assistance Integration** | Not enough data | Not enough data | | **Policy Enforcement & Compliance** | Not enough data | Not enough data | | **Traveler Tracking** | Not enough data | Not enough data | | **Risk Alerts & Safety Notifications** | Not enough data | Not enough data | #### Sustainability & Reporting | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Sustainability Reporting** | Not enough data | Not enough data | | **Green Travel Recommendations** | Not enough data | Not enough data | | **Carbon Emissions Tracking** | Not enough data | Not enough data | ### Payment Card Issuance | Product | Score | Reviews | |---|---|---| | **Amex GBT Neo** | N/A | N/A | | **Emburse Spend (formerly Abacus)** | N/A | N/A | #### Card Management | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Card Types** | Not enough data | Not enough data | | **Card Controls** | Not enough data | Not enough data | | **Card Personalization** | Not enough data | Not enough data | | **Configuration** | Not enough data | Not enough data | | **Fulfillment** | Not enough data | Not enough data | | **Replacement** | Not enough data | Not enough data | #### Controls | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Tokenization** | Not enough data | Not enough data | | **Security** | Not enough data | Not enough data | | **Card Networks** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Testing** | Not enough data | Not enough data | | **APIs** | Not enough data | Not enough data | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **Amex GBT Neo** | N/A | N/A | | **Emburse Spend (formerly Abacus)** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Expense Management Software](https://www.g2.com/categories/expense-management) **Unique to Amex GBT Neo (1):** [Travel Management Software](https://www.g2.com/categories/travel-management) **Unique to Emburse Spend (formerly Abacus) (2):** [Payment Card Issuance Software](https://www.g2.com/categories/payment-card-issuance), [Spend Management Software](https://www.g2.com/categories/spend-management) --- ## Reviewer Demographics ### By Company Size | Segment | Amex GBT Neo | Emburse Spend (formerly Abacus) | |---|---|---| | **Small-Business** | 7.1% | 35.2% | | **Mid-Market** | 28.6% | 52.4% | | **Enterprise** | 64.3% | 12.4% | ### By Industry #### Amex GBT Neo - **Financial Services:** 14.3% - **Banking:** 14.3% - **Airlines/Aviation:** 14.3% - **Transportation/Trucking/Railroad:** 7.1% - **Telecommunications:** 7.1% - **Sports:** 7.1% - **Renewables & Environment:** 7.1% - **Pharmaceuticals:** 7.1% - **Information Technology and Services:** 7.1% - **Civil Engineering:** 7.1% - **Other:** 7.1% #### Emburse Spend (formerly Abacus) - **Computer Software:** 14.1% - **Internet:** 13.4% - **Information Technology and Services:** 7.1% - **Information Services:** 6.8% - **Financial Services:** 4.2% - **Hospital & Health Care:** 3.4% - **Marketing and Advertising:** 3.4% - **Consumer Services:** 2.7% - **Automotive:** 2.2% - **Retail:** 2.1% - **Other:** 40.5% --- ## Alternatives ### Alternatives to Amex GBT Neo - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7135 reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9274 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2053 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5654 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2409 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews) - [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1606 reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) — 4.5/5 stars (1540 reviews) - [Emburse Expense Enterprise (formerly Chrome River Expense)](https://www.g2.com/products/emburse-expense-enterprise-formerly-chrome-river-expense/reviews) — 4.3/5 stars (2254 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2460 reviews) ### Alternatives to Emburse Spend (formerly Abacus) - [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9274 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7135 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5654 reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) — 4.5/5 stars (1540 reviews) - [Pleo](https://www.g2.com/products/pleo/reviews) — 4.7/5 stars (1435 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2460 reviews) - [BILL Spend & Expense (Formerly Divvy)](https://www.g2.com/products/bill-spend-expense-formerly-divvy/reviews) — 4.5/5 stars (2176 reviews) - [Sage Expense Management](https://www.g2.com/products/sage-expense-management/reviews) — 4.6/5 stars (1820 reviews) - [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1606 reviews) --- ## Top Discussions ### Amex GBT Neo No discussions available for this product. ### Emburse Spend (formerly Abacus) - Title: [Can I use Abacus to create custom reports?](https://www.g2.com/discussions/can-i-use-abacus-to-create-custom-reports) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Abacus works like a search engine - cataloging every expense individually. This means that you can create a report by using any combination of expense and..." - Title: [Does Abacus integrate with Slack?](https://www.g2.com/discussions/does-abacus-integrate-with-slack) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Abacus has an integration with Slack for both submitters and approvers. Employees can upload receipts with notes through Slack and once the expense is..." - Title: [Can you read receipt images?](https://www.g2.com/discussions/can-you-read-receipt-images) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Just snap a photo or forward your receipt and we'll start drafting the expense for you - filling in date, vendor, amount and then auto-categorizing it based..." - Title: [Can I sync my corporate card program?](https://www.g2.com/discussions/can-i-sync-my-corporate-card-program) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "You can connect your corporate card program to Abacus and see the status of all cards in a single dashboard view. As they are used, you will see posted..." - Title: [Do I have to approve one expense at a time?](https://www.g2.com/discussions/do-i-have-to-approve-one-expense-at-a-time) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "No. Although expenses are submitted and tracked individually, you can easily create a dynamic report (such as "unapproved expenses by user") and bulk approve..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/neo-amexgbt-vs-emburse-spend-formerly-abacus)