# NAVEX One, Agentforce Service (formerly Salesforce Service Cloud) vs Ethico Comparison

| | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 82 | 7,327 | 66 | 
| **Largest Market Segment** | Enterprise (53.8% of reviews) | Mid-Market (42.7% of reviews) | Enterprise (47.7% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $25.00 1 User Per Month | 1-800-859-8840 for pricing information | 

---
## Top Pros & Cons

### NAVEX One

Pros:
- Ease of Use (13 reviews)
- User Interface (5 reviews)

Cons:
- Poor Customer Support (4 reviews)
- Difficult Setup (3 reviews)

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1705 reviews)
- Features (1497 reviews)

Cons:
- Complexity (912 reviews)
- Learning Curve (787 reviews)

### Ethico

Pros:
- Customer Support (16 reviews)
- Helpful (13 reviews)

Cons:
- Complex Navigation (1 reviews)
- Difficult Learning (1 reviews)

---
## Ratings Comparison
| Rating | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (63 reviews) | 8.6 (2842 reviews) | 9.2 (53 reviews) | 
  | **Ease of Use** | 8.1 (64 reviews) | 8.4 (5454 reviews) | 9.3 (55 reviews) | 
  | **Ease of Setup** | 8.0 (38 reviews) | 7.9 (4208 reviews) | 9.4 (40 reviews) | 
  | **Ease of Admin** | 7.8 (28 reviews) | 8.2 (1559 reviews) | 9.2 (38 reviews) | 
  | **Quality of Support** | 7.7 (57 reviews) | 8.3 (2618 reviews) | 9.7 (53 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.3 (29 reviews) | 8.7 (1540 reviews) | 9.5 (39 reviews) | 
  | **Product Direction (% positive)** | 7.0 (59 reviews) | 8.3 (2791 reviews) | 9.6 (52 reviews) | 

---
## Pricing

### NAVEX One

#### Entry-Level Pricing

Plan: NAVEX One Multi-Product Discount

Price: Contact Us

Description: Save up to 20% when you add to or buy multiple NAVEX One solutions

Key Features:
- Choose from hotline and incident management, policy and procedures, training, COI disclosures, or third party risk management. Includes our employee compliance portal, People Hub.

[Learn more about NAVEX One](https://www.g2.com/products/navex-one/reviews)

#### Free Trial

No

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Ethico

#### Entry-Level Pricing

Plan: Ethics & Compliance Training

Price: 1-800-859-8840 for pricing information


[Browse all 3 editions](https://www.g2.com/products/ethico/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1719 |
| **Ethico** | N/A | N/A |

#### Ticket and Case Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (1214 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.4 (1225 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | 8.4 (1274 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | 8.3 (1182 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | Not enough data | 8.1 (983 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 7.9 (1169 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.3 (1155 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.5 (1068 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (182 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (180 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.5 (68 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.5 (69 reviews) | Not enough data | 

#### Communication Channels

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (1026 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | 8.6 (1215 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | Not enough data | 8.2 (862 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 8.0 (810 reviews) ✓ Verified | Not enough data | 
| **Voice** | Not enough data | 8.1 (770 reviews) | Not enough data | 

#### Platform

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (557 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | 8.3 (822 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.6 (700 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | 8.3 (641 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | 8.2 (1160 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.2 (1177 reviews) ✓ Verified | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **Ethico** | N/A | N/A |

#### Administration

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Database Management ** | Not enough data | 8.8 (232 reviews) | Not enough data | 
| **Data Workflows** | Not enough data | 8.8 (231 reviews) | Not enough data | 
| **Issue Management** | Not enough data | 8.7 (229 reviews) | Not enough data | 

#### Knowledge Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (225 reviews) | Not enough data | 
| **Publishing Workflows** | Not enough data | 8.6 (215 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.5 (214 reviews) | Not enough data | 

#### Compliance

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | 8.7 (231 reviews) | Not enough data | 
| **Data Governance** | Not enough data | 8.7 (229 reviews) | Not enough data | 
| **Compliance** | Not enough data | 8.6 (229 reviews) | Not enough data | 
| **Auditing** | Not enough data | 8.6 (226 reviews) | Not enough data | 

#### Customer Support

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (214 reviews) | Not enough data | 
| **Suggestions** | Not enough data | 8.2 (208 reviews) | Not enough data | 
| **Decision Trees** | Not enough data | 8.0 (197 reviews) | Not enough data | 

#### Data Security

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.6 (220 reviews) | Not enough data | 
| **Data Transport** | Not enough data | 8.7 (222 reviews) | Not enough data | 
| **Access Management** | Not enough data | 9.0 (222 reviews) | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | 9.1 (223 reviews) | Not enough data | 

#### Administration

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.6 (215 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.9 (216 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.9 (220 reviews) | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (152 reviews) | Not enough data | 

### Healthcare Compliance

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | 8.7/10 | 12 |

#### Maintenance of Compliance

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **HIPAA Compliance** | Not enough data | Not enough data | 9.5 (11 reviews) | 
| **Employee Training** | Not enough data | Not enough data | 8.1 (9 reviews) | 
| **Policy Management** | Not enough data | Not enough data | Feature Not Available | 
| **Auditing & Risk Assessment** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **BAA Management** | Not enough data | Not enough data | Feature Not Available | 
| **Document Management System** | Not enough data | Not enough data | Feature Not Available | 
| **Incident Management** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Measures Management** | Not enough data | Not enough data | Feature Not Available | 

### HR Compliance

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | 9.7/10 | 7 |

#### Platform Basics

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Interoperability** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Performance** | Not enough data | Not enough data | 9.3 (7 reviews) | 

#### Platform Data

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Visualization** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Platform Search** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 9.0 (7 reviews) | 

#### Platform Content

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 9.5 (7 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 10.0 (7 reviews) | 
| **Content Library** | Not enough data | Not enough data | 9.3 (7 reviews) | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 136 |
| **Ethico** | N/A | N/A |

#### Channels

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.6 (128 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 8.4 (120 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 7.6 (119 reviews) | Not enough data | 

#### Design

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.4 (118 reviews) | Not enough data | 
| **Create Content** | Not enough data | 8.0 (119 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.3 (121 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.4 (121 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.5 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (113 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.6 (112 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 217 |
| **Ethico** | N/A | N/A |

#### Usability

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | 8.6 (205 reviews) | Not enough data | 
| **Supporting Documents** | Not enough data | 8.6 (208 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | 8.7 (206 reviews) | Not enough data | 

#### Reporting

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.7 (206 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | 8.3 (199 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | 8.6 (203 reviews) | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (180 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.6 (181 reviews) | Not enough data | 

### Whistleblowing

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | 8.1/10 | 12 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | 9.2/10 | 29 |

#### Platform Basics

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Reporting** | 8.5 (12 reviews) | Not enough data | 9.6 (26 reviews) | 
| **Secure** | 9.4 (11 reviews) | Not enough data | 9.3 (25 reviews) | 
| **Performance** | 9.2 (11 reviews) | Not enough data | 9.5 (25 reviews) | 

#### Platform Additional Functionality

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Mobility** | 7.8 (10 reviews) | Not enough data | 9.0 (23 reviews) | 
| **Telephone** | 8.2 (10 reviews) | Not enough data | 9.4 (27 reviews) | 
| **Internal promotion** | 7.3 (10 reviews) | Not enough data | 8.9 (24 reviews) | 

#### Platform Data

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Dashboard** | 7.4 (12 reviews) | Not enough data | 9.2 (26 reviews) | 
| **Alerts and Notifications** | 8.2 (12 reviews) | Not enough data | 9.0 (28 reviews) | 
| **Case Management** | 8.2 (12 reviews) | Not enough data | 9.2 (28 reviews) | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (5 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Ethico** | N/A | N/A |

#### Quality Assurance

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Evaluation** | Not enough data | 8.8 (72 reviews) | Not enough data | 
| **Calibration** | Not enough data | 8.7 (69 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.7 (72 reviews) | Not enough data | 

#### Engagement

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Feedback** | Not enough data | 8.8 (70 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.9 (70 reviews) | Not enough data | 
| **Training** | Not enough data | 8.7 (70 reviews) | Not enough data | 

#### Performance

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.7 (71 reviews) | Not enough data | 
| **Compliance** | Not enough data | 8.8 (71 reviews) | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (61 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (62 reviews) | Not enough data | 

### eLearning Content

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | N/A | N/A |

#### Training & eLearning

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Manager Portals** | Not enough data | Not enough data | Not enough data | 
| **Content Libraries** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |
| **Ethico** | N/A | N/A |

#### Channels

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Voice** | Not enough data | 7.5 (277 reviews) | Not enough data | 
| **Social** | Not enough data | 7.4 (270 reviews) | Not enough data | 
| **Web Chat** | Not enough data | 7.9 (276 reviews) | Not enough data | 
| **Mobile SMS** | Not enough data | 7.4 (267 reviews) | Not enough data | 
| **Email** | Not enough data | 8.8 (283 reviews) | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.0 (218 reviews) | Not enough data | 

#### Functions

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Session Routing** | Not enough data | 7.9 (271 reviews) | Not enough data | 
| **Session Queuing** | Not enough data | 8.0 (269 reviews) | Not enough data | 
| **Concurrent Calling** | Not enough data | 7.6 (259 reviews) | Not enough data | 
| **Speech Analytics** | Not enough data | 7.2 (256 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 7.2 (257 reviews) | Not enough data | 
| **IVR** | Not enough data | 7.2 (261 reviews) | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 7.7 (260 reviews) | Not enough data | 
| **Persistent Data** | Not enough data | 8.0 (261 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.0 (7 reviews) | Not enough data | 

#### Administrative

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 7.9 (257 reviews) | Not enough data | 
| **Administrator Access** | Not enough data | 8.5 (261 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.5 (260 reviews) | Not enough data | 
| **Session Recording** | Not enough data | 7.7 (250 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | 7.7 (255 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Ethico** | N/A | N/A |

#### Workforce Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 7.9 (59 reviews) | Not enough data | 
| **Skills Management** | Not enough data | 7.9 (58 reviews) | Not enough data | 
| **Shift Scheduling** | Not enough data | 7.5 (58 reviews) | Not enough data | 
| **Agent Self-Service** | Not enough data | 7.8 (57 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 7.6 (57 reviews) | Not enough data | 

#### Administration

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Automation** | Not enough data | 8.3 (60 reviews) | Not enough data | 
| **Performance Analysis** | Not enough data | 8.3 (58 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.4 (58 reviews) | Not enough data | 
| **Forecasting** | Not enough data | 7.7 (56 reviews) | Not enough data | 
| **Intraday Management** | Not enough data | 7.7 (56 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Ethico** | N/A | N/A |

#### Conversational Platform

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.6 (105 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.7 (104 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.1 (101 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 8.3 (107 reviews) | Not enough data | 

#### Support Automation

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (103 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.2 (101 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.1 (103 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.0 (101 reviews) | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (97 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (96 reviews) | Not enough data | 

### Third Party & Supplier Risk Management

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | 7.9/10 | 7 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | N/A | N/A |

#### Risk Assessment

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Scoring** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 

#### Risk Control

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Reviews** | 7.9 (7 reviews) | Not enough data | Not enough data | 
| **Policies** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Workflows** | 7.9 (7 reviews) | Not enough data | Not enough data | 

#### Monitoring

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Vendor Performance** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Notifications** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **Oversight** | 8.1 (7 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Templates** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **Centralized Data** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **360 View** | 7.4 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Third Party & Supplier Risk Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 175 |
| **Ethico** | N/A | N/A |

#### Customer Support

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Text** | Not enough data | 8.3 (147 reviews) | Not enough data | 
| **Speech** | Not enough data | 8.0 (144 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.2 (145 reviews) | Not enough data | 

#### Automation

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.3 (153 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.2 (148 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.1 (148 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Learning** | Not enough data | 7.6 (143 reviews) | Not enough data | 
| **Language** | Not enough data | 7.7 (140 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 7.5 (140 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1010 |
| **Ethico** | N/A | N/A |

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (110 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (111 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.8 (110 reviews) | Not enough data | 

#### Communication

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 8.5 (313 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 8.6 (332 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 8.4 (279 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | Not enough data | 8.5 (281 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | 7.8 (162 reviews) | Not enough data | 

####  Internal Use

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (822 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | 8.3 (298 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 8.4 (322 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | 8.5 (292 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 8.7 (326 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 735 |
| **Ethico** | N/A | N/A |

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.3 (128 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (597 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.3 (580 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 8.3 (529 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 8.0 (216 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.4 (227 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Branding** | Not enough data | 8.4 (225 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.6 (234 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 7.7 (204 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.5 (217 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Ethico** | N/A | N/A |

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (56 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.1 (56 reviews) | Not enough data | 

#### Process

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.6 (246 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.6 (266 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.3 (227 reviews) | Not enough data | 

#### Channels

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Email** | Not enough data | 8.8 (275 reviews) | Not enough data | 
| **Social** | Not enough data | 8.4 (250 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.5 (233 reviews) | Not enough data | 
| **Phone** | Not enough data | 8.6 (234 reviews) | Not enough data | 
| **Text** | Not enough data | 8.6 (216 reviews) | Not enough data | 

#### Insight

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.6 (232 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.8 (267 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 8.5 (206 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 8.7 (254 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Ethico** | N/A | N/A |

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (81 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (82 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Ethico** | N/A | N/A |

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Survey Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.6 (31 reviews) | Not enough data | 
| **Device Responsiveness** | Not enough data | 8.7 (31 reviews) | Not enough data | 

#### Process Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Trigger Alerts** | Not enough data | 8.4 (30 reviews) | Not enough data | 
| **Real-Time Analysis** | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Real-Time Action** | Not enough data | 8.6 (30 reviews) | Not enough data | 

#### System Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Security** | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | 8.7 (30 reviews) | Not enough data | 

### Policy Management

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | N/A | N/A |

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Platform AI Features - Policy Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Reports** | Not enough data | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | N/A | N/A |

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Ethics and Compliance Learning

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | N/A | N/A |

#### Learning Content - Ethics and Compliance Learning

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Standard Courses** | Not enough data | Not enough data | Not enough data | 
| **Authoring** | Not enough data | Not enough data | Not enough data | 
| **Internal Policies** | Not enough data | Not enough data | Not enough data | 
| **Programs** | Not enough data | Not enough data | Not enough data | 
| **External Courses** | Not enough data | Not enough data | Not enough data | 

#### Ethics - Ethics and Compliance Learning

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Offensive Behavior** | Not enough data | Not enough data | Not enough data | 
| **Business Ethics** | Not enough data | Not enough data | Not enough data | 
| **Code of Conduct** | Not enough data | Not enough data | Not enough data | 

#### Compliance - Ethics and Compliance Learning

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Corporate Compliance** | Not enough data | Not enough data | Not enough data | 
| **Department Specific Content** | Not enough data | Not enough data | Not enough data | 
| **Safety** | Not enough data | Not enough data | Not enough data | 
| **Industry Specific Content** | Not enough data | Not enough data | Not enough data | 

#### Certifications - Ethics and Compliance Learning

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Renewals** | Not enough data | Not enough data | Not enough data | 
| **Job Related** | Not enough data | Not enough data | Not enough data | 
| **Regulatory** | Not enough data | Not enough data | Not enough data | 

#### Reporting - Ethics and Compliance Learning

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | Not enough data | 
| **Non Compliance** | Not enough data | Not enough data | Not enough data | 

### Enterprise Risk Management (ERM)

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | 8.4/10 | 10 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | N/A | N/A |

#### Risk Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Risk Identification** | 9.0 (8 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Risk Classification** | 9.3 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Risk Methodology** | 8.6 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Goals Monitoring** | 8.8 (7 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Business Continuity Management

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Recovery Plans** | 9.0 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Procedure Templates** | 7.8 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Crisis Management** | 8.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Integration** | 7.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Security & Privacy** | 8.3 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile Access** | 7.0 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Flexibility** | 7.7 (8 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Services

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Implementation** | 7.8 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Training & Learning** | 9.3 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Support** | 8.9 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Professional Services** | 8.6 (6 reviews) ✓ Verified | Not enough data | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **NAVEX One** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Ethico** | N/A | N/A |

#### Platform

| Feature | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to NAVEX One (6):** [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm), [Ethics And Compliance LMS](https://www.g2.com/categories/ethics-and-compliance-learning), [Whistleblowing Software](https://www.g2.com/categories/whistleblowing), [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management), [Policy Management Software](https://www.g2.com/categories/policy-management), [Disclosure Management Software](https://www.g2.com/categories/disclosure-management)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (14):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Ethico (6):** [Healthcare Compliance Software](https://www.g2.com/categories/healthcare-compliance), [Disclosure Management Software](https://www.g2.com/categories/disclosure-management), [Ethics And Compliance LMS](https://www.g2.com/categories/ethics-and-compliance-learning), [eLearning Content Software](https://www.g2.com/categories/elearning-content), [HR Compliance Software](https://www.g2.com/categories/hr-compliance), [Whistleblowing Software](https://www.g2.com/categories/whistleblowing)


---
## Reviewer Demographics

### By Company Size

| Segment | NAVEX One | Agentforce Service (formerly Salesforce Service Cloud) | Ethico | 
|---|---|---|---|
| **Small-Business** | 16.3% | 18.7% | 10.8% | 
| **Mid-Market** | 30.0% | 42.7% | 41.5% | 
| **Enterprise** | 53.8% | 38.5% | 47.7% | 

### By Industry

#### NAVEX One

- **Information Technology and Services:** 11.5%
- **Hospital & Health Care:** 10.3%
- **Computer Software:** 7.7%
- **Computer & Network Security:** 5.1%
- **Accounting:** 3.8%
- **Banking:** 3.8%
- **Human Resources:** 3.8%
- **E-Learning:** 2.6%
- **Financial Services:** 2.6%
- **Food & Beverages:** 2.6%
- **Other:** 46.2%

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.3%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### Ethico

- **Hospital & Health Care:** 47.7%
- **Insurance:** 9.2%
- **Health, Wellness and Fitness:** 9.2%
- **Mental Health Care:** 4.6%
- **Government Administration:** 4.6%
- **Computer Software:** 3.1%
- **Oil & Energy:** 3.1%
- **Higher Education:** 3.1%
- **Civil Engineering:** 1.5%
- **Construction:** 1.5%
- **Other:** 12.3%

---
## Alternatives

### Alternatives to NAVEX One

- [SAI360](https://www.g2.com/products/sai360/reviews) — 4.1/5 stars (114 reviews)
- [EQS Integrity Line](https://www.g2.com/products/eqs-integrity-line/reviews) — 4.5/5 stars (62 reviews)
- [Optro](https://www.g2.com/products/optro/reviews) — 4.6/5 stars (1595 reviews)
- [LogicGate Risk Cloud](https://www.g2.com/products/logicgate-risk-cloud/reviews) — 4.6/5 stars (190 reviews)
- [Workiva](https://www.g2.com/products/workiva-workiva/reviews) — 4.5/5 stars (2144 reviews)
- [EasyLlama](https://www.g2.com/products/easyllama/reviews) — 4.8/5 stars (399 reviews)
- [Vanta](https://www.g2.com/products/vanta/reviews) — 4.6/5 stars (2432 reviews)
- [TalentLMS](https://www.g2.com/products/talentlms/reviews) — 4.6/5 stars (797 reviews)
- [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1640 reviews)

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (554 reviews)

### Alternatives to Ethico

- [EQS Integrity Line](https://www.g2.com/products/eqs-integrity-line/reviews) — 4.5/5 stars (62 reviews)
- [TalentLMS](https://www.g2.com/products/talentlms/reviews) — 4.6/5 stars (797 reviews)
- [Workiva](https://www.g2.com/products/workiva-workiva/reviews) — 4.5/5 stars (2144 reviews)
- [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews)
- [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) — 4.6/5 stars (897 reviews)
- [EasyLlama](https://www.g2.com/products/easyllama/reviews) — 4.8/5 stars (399 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6343 reviews)
- [Personio](https://www.g2.com/products/personio/reviews) — 4.4/5 stars (829 reviews)
- [Docebo](https://www.g2.com/products/docebo/reviews) — 4.3/5 stars (740 reviews)
- [Continu](https://www.g2.com/products/continu/reviews) — 4.6/5 stars (717 reviews)

---
## Top Discussions

### NAVEX One

- Title: [Is Navex cloud based?](https://www.g2.com/discussions/is-navex-cloud-based) — 2 comments *(includes official response)*
  > **Top comment:** "NAVEX One offers a risk and compliance management system that allows businesses to consolidate their entire GRC program onto a scalable cloud-based platform."
- Title: [Is NAVEX Global legit?](https://www.g2.com/discussions/is-navex-global-legit) — 1 comment *(includes official response)*
  > **Top comment:** "Yes! NAVEX has pioneered a holistic approach to governance risk and compliance for over 20 years. Our integrated GRC platform development strategy reflects..."
- Title: [How does NAVEX Global work?](https://www.g2.com/discussions/how-does-navex-global-work) — 1 comment
  > **Top comment:** "The NAVEX One Governance, Risk and Compliance Information System (GRC-IS) unifies your risk and compliance program into one holistic solution. This provides..."
- Title: [Is Navex a SaaS?](https://www.g2.com/discussions/is-navex-a-saas) — 1 comment
  > **Top comment:** "Yes"
- Title: [Why is a code of conduct important?](https://www.g2.com/discussions/compliance-management-platform-db8226e0-5681-4641-828c-2614fa1c0a8c) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "A code of conduct is the most visible element of an ethics and compliance program. It is an opportunity to revitalize and reposition your ethics and..."

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Ethico

- Title: [What is ComplianceLine used for?](https://www.g2.com/discussions/what-is-complianceline-used-for) — 2 comments
  > **Top comment:** "Managing our confidential employee hotline."
- Title: [Do you have a step by step guide/instructions for web reporting](https://www.g2.com/discussions/37708-do-you-have-a-step-by-step-guide-instructions-for-web-reporting) — 1 comment, 2 upvotes
  > **Top comment:** "Hi there! Yes, our Support team can provide this to you if you'd like to email support@complianceline.com. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/navex-one-vs-agentforce-service-formerly-salesforce-service-cloud-vs-ethico)