# Natterbox vs Vonage Contact Center (formerly NewVoiceMedia) Comparison

| | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 135 | 104 | 
| **Largest Market Segment** | Mid-Market (58.8% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | Starting at $82.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Natterbox

Pros:
- Helpful (6 reviews)
- Customer Support (5 reviews)

Cons:
- Call Limitations (3 reviews)
- AI Limitations (2 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 8.7 (117 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 9.0 (118 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 8.6 (97 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 8.8 (86 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 9.1 (114 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (85 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.3 (109 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Natterbox

#### Entry-Level Pricing

Plan: PRO

Price: Starting at $82.00 1 User Per Month

Description: Fully-featured voice solution for small to midsize contact centers and sales teams.

Key Features:
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups

[Browse all 4 editions](https://www.g2.com/products/natterbox/pricing)

#### Free Trial

No

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | 8.6/10 | 15 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Call Analytics

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | 9.7 (12 reviews) | Not enough data | 
| **Machine Learning** | 7.1 (7 reviews) | Not enough data | 
| **Call Analysis** | 9.1 (13 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (6 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Scoring** | 7.7 (11 reviews) | Not enough data | 
| **Speech-to-Text** | 8.5 (13 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | 8.5/10 | 28 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Quality Assurance

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Evaluation** | 8.9 (19 reviews) | Not enough data | 
| **Calibration** | 8.4 (18 reviews) | Not enough data | 
| **Reports** | 9.1 (25 reviews) | Not enough data | 

#### Engagement

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Feedback** | 9.0 (16 reviews) | Not enough data | 
| **Dashboards** | 9.2 (22 reviews) | Not enough data | 
| **Training** | 9.1 (21 reviews) | Not enough data | 

#### Performance

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Integrations** | 9.1 (23 reviews) | Not enough data | 
| **Compliance** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 6.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 6.7 (10 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | 7.9/10 | 83 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | 8.7 (67 reviews) | 9.1 (33 reviews) ✓ Verified | 
| **Social** | 7.1 (43 reviews) | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | 6.7 (39 reviews) | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | 6.4 (39 reviews) | 8.1 (22 reviews) | 
| **Email** | 7.0 (37 reviews) | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 7.2 (26 reviews) | Not enough data | 

#### Functions

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | 8.4 (60 reviews) | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | 8.3 (57 reviews) | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.0 (47 reviews) | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | 7.9 (42 reviews) | Feature Not Available | 
| **IVR** | 8.5 (56 reviews) | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.3 (55 reviews) | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | 8.2 (43 reviews) | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | 8.5 (53 reviews) | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (64 reviews) | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.5 (67 reviews) | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | 8.9 (56 reviews) | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.8 (46 reviews) | 8.4 (25 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (7 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (7 reviews) | 
| **Queue Management** | Not enough data | 8.3 (7 reviews) | 
| **Call Routing** | Not enough data | 8.3 (7 reviews) | 
| **Call Back** | Not enough data | 7.4 (7 reviews) | 
| **IVR** | Not enough data | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.6 (7 reviews) | 
| **Performance Evaluation** | Not enough data | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.0 (7 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | 7.8/10 | 38 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Phone Calls** | 9.3 (37 reviews) | Not enough data | 
| **Video Calls** | 5.8 (13 reviews) | Not enough data | 
| **Instant Messaging** | 6.3 (21 reviews) | Not enough data | 
| **Screen Sharing** | 7.4 (14 reviews) | Not enough data | 
| **Conference Calls** | 7.9 (21 reviews) | Not enough data | 
| **Desk-to-Desk Calls** | 8.6 (26 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Software Pairing** | 8.1 (24 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (23 reviews) | Not enough data | 
| **Individual Download** | 7.3 (16 reviews) | Not enough data | 

#### Advanced Features

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Hold Music** | 8.2 (26 reviews) | Not enough data | 
| **Automated Attendants** | 7.6 (19 reviews) | Not enough data | 
| **VOiP Number** | 8.7 (26 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | 8.4/10 | 54 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | 9.5 (50 reviews) | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | 7.9 (42 reviews) | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | 9.2 (45 reviews) | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | 9.3 (50 reviews) | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Feature Not Available | Not enough data | 

#### Contacts

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | 8.5 (40 reviews) | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | 7.8 (37 reviews) | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | 8.3 (34 reviews) | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | 8.9 (43 reviews) | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | 8.6 (46 reviews) | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | 8.3 (44 reviews) | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | 7.6 (36 reviews) | 8.2 (27 reviews) | 
| **Sorts Prospects** | 7.4 (34 reviews) | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | 7.8/10 | 21 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Coaching Materials** | Feature Not Available | Not enough data | 
| **Playbook Creation** | Feature Not Available | Not enough data | 
| **Video Record** | Feature Not Available | Not enough data | 

#### Feedback

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Review** | Feature Not Available | Not enough data | 
| **Scorecard** | 8.1 (15 reviews) | Not enough data | 
| **Coaching Card** | 7.4 (14 reviews) | Not enough data | 
| **Leaderboard** | 7.7 (14 reviews) | Not enough data | 
| **Real-Time Updates** | Feature Not Available | Not enough data | 
| **Notifications** | 7.7 (17 reviews) | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 8.1 (8 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Natterbox** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Natterbox (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Natterbox | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 31.3% | 27.0% | 
| **Mid-Market** | 58.8% | 52.0% | 
| **Enterprise** | 9.9% | 21.0% | 

### By Industry

#### Natterbox

- **Financial Services:** 14.5%
- **Manufacturing:** 6.9%
- **Staffing and Recruiting:** 6.9%
- **Leisure, Travel & Tourism:** 6.1%
- **Computer Software:** 6.1%
- **Information Technology and Services:** 5.3%
- **Non-Profit Organization Management:** 3.8%
- **Retail:** 3.1%
- **Real Estate:** 2.3%
- **Legal Services:** 1.5%
- **Other:** 43.5%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Natterbox

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1636 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2562 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13894 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2562 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (92 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1636 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1849 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)

---
## Top Discussions

### Natterbox

- Title: [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) — 1 comment
  > **Top comment:** "Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform "
- Title: [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) — 1 comment, 1 upvote
  > **Top comment:** "Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT..."
- Title: [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mak if you are recruiting for us please reach to us directly to discuss."

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/natterbox-vs-vonage-contact-center-formerly-newvoicemedia)