Compare Natero, Totango, and Gainsight

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Natero
Free Trial Unavailable
Totango
Free Trial Unavailable
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.4
8.5
Ease of Use
Ease of Use
7.2
8.5
7.8
Ease of Setup
Ease of Setup
6.7
7.2
6.2
Ease of Admin
Ease of Admin
8.5
7.8
6.9
Quality of Support
Quality of Support
9.1
8.2
8.7
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
8.9
Product Direction (% positive)
Product Direction (% positive)
8.8
8.6
8.9
Meets Requirements
Natero
8.1
Totango
8.4
Gainsight
8.5
Ease of Use
Natero
7.2
Totango
8.5
Gainsight
7.8
Ease of Setup
Natero
6.7
Totango
7.2
Gainsight
6.2
Ease of Admin
Natero
8.5
Totango
7.8
Gainsight
6.9
Quality of Support
Natero
9.1
Totango
8.2
Gainsight
8.7
Ease of Doing Business With
Natero
9.6
Totango
8.5
Gainsight
8.9
Product Direction (% positive)
Natero
8.8
Totango
8.6
Gainsight
8.9

Features

Customer Information
Customer Health Scores
Natero
8.5
Totango
8.0
Gainsight
8.5
Customer Monitoring
Natero
8.7
Totango
8.6
Gainsight
8.4
Customer Profiles
Natero
7.6
Totango
8.3
Gainsight
8.2
Playbooks
Natero
7.7
Totango
7.5
Gainsight
8.3
Customer Segments
Natero
8.3
Totango
8.8
Gainsight
8.1
Product Engagement
Natero
8.3
Totango
8.3
Gainsight
7.9
Surveys
Natero
8.3
Totango
6.6
Gainsight
8.0
Predictions
Churn Risk
Natero
7.3
Totango
7.6
Gainsight
7.8
Upsell Opportunities
Natero
7.0
Totango
7.3
Gainsight
7.4
Custom Triggers
Natero
8.4
Totango
8.4
Gainsight
8.3
Machine Learning
Natero
6.9
Totango
6.7
Gainsight
7.1
Platform
Reporting & Dashboards
Natero
8.3
Totango
7.8
Gainsight
8.1
API & Integrations
Natero
8.3
Totango
7.8
Gainsight
7.9
Data Import & Export Tools
Natero
8.1
Totango
8.1
Gainsight
7.7
Workflow Capability
Natero
8.2
Totango
8.0
Gainsight
8.1
Notifications
Natero
7.8
Totango
8.0
Gainsight
8.1
Customization
Natero
8.1
Totango
7.8
Gainsight
8.0
Scalability
Natero
8.4
Totango
8.3
Gainsight
8.5
Data Security
Natero
8.5
Totango
8.6
Gainsight
8.7
Performance & Reliability
Natero
8.3
Totango
8.2
Gainsight
8.2
User, Role, and Access Management
Natero
8.5
Totango
8.3
Gainsight
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.1%
14.4%
5.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
49.0%
58.8%
65.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.9%
26.7%
29.0%
Natero
Small-Business
47.1%
Mid-Market
49.0%
Enterprise
3.9%
Totango
Small-Business
14.4%
Mid-Market
58.8%
Enterprise
26.7%
Gainsight
Small-Business
5.5%
Mid-Market
65.5%
Enterprise
29.0%

Reviewers' Industry

 
Computer Software
54.9%
Computer Software
34.8%
Computer Software
41.1%
 
Information Technology and Services
11.8%
Information Technology and Services
21.9%
Information Technology and Services
17.7%
 
Marketing and Advertising
9.8%
Internet
13.9%
Internet
8.7%
 
Internet
7.8%
Marketing and Advertising
3.2%
Marketing and Advertising
6.0%
 
E-Learning
3.9%
Public Safety
2.1%
Financial Services
3.2%
 
Other
11.8%
Other
24.1%
Other
23.2%
Natero
Computer Software
54.9%
Information Technology and Services
11.8%
Marketing and Advertising
9.8%
Internet
7.8%
E-Learning
3.9%
Other
11.8%
Totango
Computer Software
34.8%
Information Technology and Services
21.9%
Internet
13.9%
Marketing and Advertising
3.2%
Public Safety
2.1%
Other
24.1%
Gainsight
Computer Software
41.1%
Information Technology and Services
17.7%
Internet
8.7%
Marketing and Advertising
6.0%
Financial Services
3.2%
Other
23.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Chris M.
Executive Sponsor

Natero allows you to custom configure health scores in order to factor key variables in the most appropriate way for your business. In addition to the Health scores, Natero gives us the ability to predict the complexity of customer projects based on the...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
Robert D.
User in E-Learning

Some of these may be a result of us not understanding the setup (which is itself an issue) but: What can and cannot be edited on the account page seems somewhat random. Some fields show as editable but aren't actually editable. Setting up recurring...

Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Administrator

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
Natero
Most Helpful Favorable Review
Chris M.
Executive Sponsor

Natero allows you to custom configure health scores in order to factor key variables in the most appropriate way for your business. In addition to the Health scores, Natero gives us the ability to predict the complexity of customer projects based on the...

Most Helpful Critical Review
Robert D.
User in E-Learning

Some of these may be a result of us not understanding the setup (which is itself an issue) but: What can and cannot be edited on the account page seems somewhat random. Some fields show as editable but aren't actually editable. Setting up recurring...

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Administrator

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

 No videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's customer success platform you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Natero
No videos provided
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's customer success platform you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Gainsight
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