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Compare Natero and Totango

See this
side-by-side comparison of Natero vs. Totango
based on preference data from user reviews. Natero rates 4.1/5 stars with 50 reviews. By contrast, Totango rates 4.3/5 stars with 340 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Natero
Natero
(50)
4.1 out of 5
Natero
Totango
Totango
(340)
4.3 out of 5
Totango
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Star Rating
Market Segments
Natero
Natero
Mid-Market (50.0% of reviews)
Totango
Totango
Mid-Market (55.9% of reviews)
Entry Level Price
Natero
Natero
No pricing information available
Totango
Totango
Free Forever Free

Natero vs Totango

When assessing the two solutions, reviewers found Totango easier to use and set up. However, Natero is easier to administer. Reviewers also preferred doing business with Natero overall.

  • Reviewers felt that Totango meets the needs of their business better than Natero.
  • When comparing quality of ongoing product support, reviewers felt that Natero is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Natero over Totango.
Categories
Shared Categories
Natero
Natero
Totango
Totango
Natero and Totango are categorized as Customer Success
Pricing
Natero
Natero Pricing
Free Trial Unavailable
Totango
Totango Pricing
Community (beta)
FreeForever Free
Enterprise
Free Trial30 Days
Free Trial
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Ratings
Meets Requirements
Natero
Natero
8.0
Responses: 47
Totango
Totango
8.4
Responses: 296
Ease of Use
Natero
Natero
7.2
Responses: 47
Totango
Totango
8.4
Responses: 299
Ease of Setup
Natero
Natero
6.7
Responses: 22
Totango
Totango
7.2
Responses: 138
Ease of Admin
Natero
Natero
8.5
Responses: 22
Totango
Totango
7.8
Responses: 132
Quality of Support
Natero
Natero
9.1
Responses: 46
Totango
Totango
8.3
Responses: 273
Ease of Doing Business With
Natero
Natero
9.6
Responses: 22
Totango
Totango
8.6
Responses: 135
Product Direction (% positive)
Natero
Natero
8.7
Responses: 46
Totango
Totango
8.5
Responses: 292
Features
Customer Information
Customer Health Scores
Natero
Natero
8.5
Responses: 40
Verified Feature
Totango
Totango
7.8
Responses: 242
Verified Feature
Customer Monitoring
Natero
Natero
8.7
Responses: 42
Verified Feature
Totango
Totango
8.5
Responses: 237
Verified Feature
Customer Profiles
Natero
Natero
7.6
Responses: 41
Verified Feature
Totango
Totango
8.2
Responses: 219
Verified Feature
Playbooks
Natero
Natero
7.6
Responses: 31
Verified Feature
Totango
Totango
7.5
Responses: 162
Verified Feature
Customer Segments
Natero
Natero
8.3
Responses: 30
Verified Feature
Totango
Totango
8.7
Responses: 235
Verified Feature
Product Engagement
Natero
Natero
8.3
Responses: 33
Verified Feature
Totango
Totango
8.2
Responses: 219
Verified Feature
Surveys
Natero
Natero
8.3
Responses: 11
Verified Feature
Totango
Totango
6.9
Responses: 121
Verified Feature
Predictions
Churn Risk
Natero
Natero
7.3
Responses: 32
Verified Feature
Totango
Totango
7.7
Responses: 195
Verified Feature
Upsell Opportunities
Natero
Natero
7.0
Responses: 22
Verified Feature
Totango
Totango
7.4
Responses: 180
Verified Feature
Custom Triggers
Natero
Natero
8.4
Responses: 33
Verified Feature
Totango
Totango
8.2
Responses: 208
Verified Feature
Machine Learning
Natero
Natero
6.9
Responses: 15
Verified Feature
Totango
Totango
6.9
Responses: 109
Verified Feature
Platform
Reporting & Dashboards
Natero
Natero
8.3
Responses: 41
Verified Feature
Totango
Totango
7.9
Responses: 238
Verified Feature
API & Integrations
Natero
Natero
8.3
Responses: 40
Verified Feature
Totango
Totango
7.8
Responses: 206
Verified Feature
Data Import & Export Tools
Natero
Natero
8.1
Responses: 35
Verified Feature
Totango
Totango
8.0
Responses: 214
Verified Feature
Workflow Capability
Natero
Natero
8.2
Responses: 39
Verified Feature
Totango
Totango
8.1
Responses: 217
Verified Feature
Notifications
Natero
Natero
7.8
Responses: 39
Verified Feature
Totango
Totango
7.9
Responses: 229
Verified Feature
Customization
Natero
Natero
8.0
Responses: 41
Verified Feature
Totango
Totango
7.8
Responses: 215
Verified Feature
Scalability
Natero
Natero
8.5
Responses: 40
Verified Feature
Totango
Totango
8.3
Responses: 215
Verified Feature
Data Security
Natero
Natero
8.5
Responses: 32
Verified Feature
Totango
Totango
8.6
Responses: 176
Verified Feature
Performance & Reliability
Natero
Natero
8.4
Responses: 40
Verified Feature
Totango
Totango
8.1
Responses: 233
Verified Feature
User, Role, and Access Management
Natero
Natero
8.5
Responses: 40
Verified Feature
Totango
Totango
8.3
Responses: 210
Verified Feature
Reviewers' Company Size
Reviewers of both Natero and Totango were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Natero
Natero
46.0%
Totango
Totango
18.5%
Mid-Market
(51-1000 emp.)
Natero
Natero
50.0%
Totango
Totango
55.9%
Enterprise
(> 1000 emp.)
Natero
Natero
4.0%
Totango
Totango
25.5%
Reviewers' Industry
Natero
Natero Industry
Computer Software
56.0%
Information Technology and Services
12.0%
Marketing and Advertising
10.0%
Internet
8.0%
E-Learning
4.0%
Other
10.0%
Totango
Totango Industry
Computer Software
38.6%
Information Technology and Services
21.3%
Internet
9.1%
Marketing and Advertising
3.3%
Telecommunications
2.4%
Other
25.2%
Reviews
Most Helpful Favorable Review
Natero
G
Administrator in Computer Software

The ability to track all of my account's engagement via health scores and to see this information nicely in graphs. Echo has been very helpful in getting my staff trained.

Totango
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Natero
GI
User in Internet

The complicated customizations. Natero is still very new and building out the platform constantly. With that said, it is extremely difficult to match and insure each bit of necessary information makes it into the platform in a way that is useful to the team.

Totango
GM
Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Discussions
Natero
Natero Discussions
Monty the Mongoose crying
Natero has no discussions with answers
Totango
Totango Discussions
How much does Totango cost?
1 comment
Offical Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
What is the timeline for integration?
1 comment
G2
We aim to get you on-boarded within few weeks. Read more
How do you leverage Totango to get an updated NPS?
1 comment
Jaime R.
JR
Hi Jaime. The short answer is that you want to ask feedback questions around every SuccessBLOC. Can we move the conversation here -...Read more
Screenshots
Videos
Natero
Natero Videos
No videos provided
Totango
Totango Videos
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Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. Our tools can help you operationalize your customer-first culture, turn customers into advocates and realize explosive growth for your business.

Downloads
Natero
Natero Downloads
No downloads provided
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