Compare Natero vs Totango

See this
comparison of Natero vs. Totango
based on data from user reviews. Natero rates 4.2/5 stars with 51 reviews. Totango rates 4.2/5 stars with 156 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Natero
Free Trial Unavailable
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.3
Ease of Use
Ease of Use
7.3
8.4
Ease of Setup
Ease of Setup
6.7
7.0
Ease of Admin
Ease of Admin
8.5
7.6
Quality of Support
Quality of Support
9.0
8.1
Ease of Doing Business With
Ease of Doing Business With
9.6
8.3
Product Direction (% positive)
Product Direction (% positive)
8.8
8.3
Meets Requirements
Natero
8.1
Totango
8.3
Ease of Use
Natero
7.3
Totango
8.4
Ease of Setup
Natero
6.7
Totango
7.0
Ease of Admin
Natero
8.5
Totango
7.6
Quality of Support
Natero
9.0
Totango
8.1
Ease of Doing Business With
Natero
9.6
Totango
8.3
Product Direction (% positive)
Natero
8.8
Totango
8.3

Features

Customer Information
Customer Health Scores
Natero
8.5
Totango
8.0
Customer Monitoring
Natero
8.7
Totango
8.6
Customer Profiles
Natero
7.7
Totango
8.3
Playbooks
Natero
7.5
Totango
7.2
Customer Segments
Natero
8.3
Totango
8.7
Product Engagement
Natero
8.5
Totango
8.3
Surveys
Natero
7.8
Totango
6.4
Predictions
Churn Risk
Natero
7.4
Totango
7.5
Upsell Opportunities
Natero
7.0
Totango
7.2
Custom Triggers
Natero
8.4
Totango
8.3
Machine Learning
Natero
6.9
Totango
6.5
Platform
Reporting & Dashboards
Natero
8.3
Totango
7.7
API & Integrations
Natero
8.3
Totango
7.8
Data Import & Export Tools
Natero
8.1
Totango
8.0
Workflow Capability
Natero
8.2
Totango
7.8
Notifications
Natero
7.8
Totango
7.8
Customization
Natero
8.1
Totango
7.7
Scalability
Natero
8.4
Totango
8.2
Data Security
Natero
8.5
Totango
8.6
Performance & Reliability
Natero
8.3
Totango
8.1
User, Role, and Access Management
Natero
8.5
Totango
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.1%
16.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
49.0%
60.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.9%
22.9%
Natero
Small-Business
47.1%
Mid-Market
49.0%
Enterprise
3.9%
Totango
Small-Business
16.6%
Mid-Market
60.5%
Enterprise
22.9%

Reviewers' Industry

 
Computer Software
54.9%
Computer Software
34.4%
 
Information Technology and Services
11.8%
Information Technology and Services
22.3%
 
Marketing and Advertising
9.8%
Internet
16.6%
 
Internet
7.8%
Marketing and Advertising
3.8%
 
E-Learning
3.9%
Real Estate
1.9%
 
Other
11.8%
Other
21.0%
Natero
Computer Software
54.9%
Information Technology and Services
11.8%
Marketing and Advertising
9.8%
Internet
7.8%
E-Learning
3.9%
Other
11.8%
Totango
Computer Software
34.4%
Information Technology and Services
22.3%
Internet
16.6%
Marketing and Advertising
3.8%
Real Estate
1.9%
Other
21.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Brenan K.
Administrator in Computer Software

I like the premise and configuration options around predictive modeling. This tool has enabled us to completely change the way that we manage accounts and scale the number of accounts disproportionately to the number of customer success managers.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
Robert D.
User in E-Learning

Some of these may be a result of us not understanding the setup (which is itself an issue) but: What can and cannot be edited on the account page seems somewhat random. Some fields show as editable but aren't actually editable. Setting up recurring...

Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
Natero
Most Helpful Favorable Review
Brenan K.
Administrator in Computer Software

I like the premise and configuration options around predictive modeling. This tool has enabled us to completely change the way that we manage accounts and scale the number of accounts disproportionately to the number of customer success managers.

Most Helpful Critical Review
Robert D.
User in E-Learning

Some of these may be a result of us not understanding the setup (which is itself an issue) but: What can and cannot be edited on the account page seems somewhat random. Some fields show as editable but aren't actually editable. Setting up recurring...

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 No videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's customer success platform you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Natero
No videos provided
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's customer success platform you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Downloads

 No downloads provided
Natero
No downloads provided
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