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Compare Narvar and ZigZag 
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At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Mid-Market (37.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Narvar
Star Rating
(131)4.2 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NarvarZigZag
Star Rating
(16)4.6 out of 5
Market Segments
Mid-Market (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZigZagSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Narvar excels in shipping tracking with a score of 9.2, while ZigZag falls behind at 8.4. Reviewers mention that Narvar's real-time updates and notifications enhance the customer experience significantly.
- Reviewers mention that ZigZag shines in ease of setup, scoring an impressive 9.5 compared to Narvar's 7.5. Users on G2 appreciate how quickly they can get ZigZag up and running without extensive training.
- G2 users highlight that Narvar's order tracking feature scores 8.8, which is a strong point, but users report that ZigZag's overall order management capabilities, including e-commerce integrations, are more robust with a score of 7.6.
- Users say that Narvar's quality of support is rated at 8.6, which is comparable to ZigZag's 8.5. However, reviewers mention that Narvar's support team is particularly responsive during peak times, which is a crucial factor for many businesses.
- Reviewers mention that while both products have similar e-commerce integration scores of 9.2, Narvar's seamless integration with various platforms is frequently praised, making it a preferred choice for users looking for versatility.
- Users report that Narvar's product direction is rated at 8.5, which is lower than ZigZag's 9.2. Reviewers on G2 express confidence in ZigZag's commitment to continuous improvement and innovation, making it a more appealing option for future growth.
Pricing
Entry-Level Pricing
Narvar
No pricing availableZigZag
No pricing availableFree Trial
Narvar
No trial information availableZigZag
No trial information availableRatings
Meets Requirements
8.5
105
8.9
16
Ease of Use
8.2
105
8.7
15
Ease of Setup
7.7
85
9.5
16
Ease of Admin
8.0
59
9.2
8
Quality of Support
8.4
102
8.5
16
Has the product been a good partner in doing business?
8.6
60
9.4
8
Product Direction (% positive)
8.3
100
9.2
15
Features by Category
Labels
6.8
39
Not enough data
7.3
40
Not enough data
6.8
38
Not enough data
Order management
8.6
51
Not enough data
8.1
42
Not enough data
Feature Not Available
Not enough data
8.4
46
Not enough data
Carrier and rate management
Feature Not Available
Not enough data
7.9
39
Not enough data
Feature Not Available
Not enough data
Inventory management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reports
7.6
42
Not enough data
Feature Not Available
Not enough data
7.1
37
Not enough data
Integrations
8.7
62
9.2
15
7.7
49
8.5
14
7.5
51
7.8
13
7.7
49
8.3
15
Tracking
8.9
59
8.4
15
7.8
53
7.7
13
Transactions
7.6
50
7.6
13
Feature Not Available
Feature Not Available
7.8
55
7.2
13
7.3
50
7.6
13
Shipping Insurance
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Package Tracking
6.2
29
Not enough data
7.1
31
Not enough data
6.4
29
Not enough data
Categories
Categories
Shared Categories
Narvar and ZigZag are categorized as Returns Management
Unique Categories
ZigZag has no unique categories
Reviews
Reviewers' Company Size
Narvar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZigZag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
31.6%
Retail
30.7%
Consumer Goods
8.8%
Pharmaceuticals
2.6%
Marketing and Advertising
2.6%
Other
23.7%
Retail
56.3%
Apparel & Fashion
25.0%
Logistics and Supply Chain
6.3%
Import and Export
6.3%
Financial Services
6.3%
Other
0.0%
Discussions
Is Narvar a SaaS?
2 Comments
Official Response from Narvar
Yes, Narvar is a SaaS company. It provides a cloud-based platform that enables retailers to enhance their post-purchase customer experiences. Narvar’s...Read more
Who is Narvar tracking?
1 Comment
Official Response from Narvar
Narvar tracks shipments and customer interactions for over 1,500 brands and retailers, supporting more than 1,000 carriers and touching over 2 billion...Read more
Who does Narvar ship with?
1 Comment
Official Response from Narvar
Narvar isn't a shipping provider. However, Narvar does support over 1,000 carriers worldwide, enabling seamless shipment tracking and post-purchase...Read more
ZigZag has no discussions with answers
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