# Best Remote Monitoring & Management (RMM) Software

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*

   Remote monitoring and management (RMM) software allows IT teams and managed service providers (MSPs) to remotely oversee, control, and maintain systems, networks, and devices from a centralized dashboard, enabling proactive issue detection, automated remediation, and efficient management of distributed IT infrastructures without requiring on-site access.

### Core Capabilities of RMM Software

To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:

- Monitor IT assets such as endpoints, servers, mobile devices, and applications
- Provide basic network visibility such as endpoint connectivity and uptime checks
- Discover and track IT-related issues through automated alerting and thresholds
- Provide secure remote access and control of endpoints for diagnostics, maintenance, and user support without physical presence
- Support the automation of recurring IT maintenance tasks such as deploying scripts, managing services, or executing batch operations across multiple endpoints
- Support patch management for OS and application updates
- Provide asset inventory and configuration management
- Generate real-time alerts and notifications
- Offer centralized dashboards and reporting tools

### Common Use Cases for RMM Software

Internal IT departments and MSPs use RMM software to maintain continuous system performance and address issues before they impact users. Common use cases include:

- Monitoring distributed endpoints and servers from a single dashboard to ensure uptime and performance
- Automating patch deployment and routine maintenance tasks across multiple devices without manual intervention
- Proactively detecting and remediating issues before they escalate into outages or service disruptions

### How RMM Software Differs from Other Tools

RMM tools work in the background monitoring systems and handling routine maintenance, while [help desk software](https://www.g2.com/categories/help-desk) and [service desk software](https://www.g2.com/categories/service-desk) manage user-facing communication and issue tracking. RMM platforms often integrate directly with these tools so that performance data, alerts, and asset details automatically feed into ticketing systems, creating a proactive, data-driven approach to IT service management when the two are paired together.

### Insights from G2 on RMM Software

Based on category trends on G2, remote endpoint access and automated patch management stand out as the most valued capabilities. These platforms deliver reductions in on-site support visits and improved mean time to resolution as primary outcomes of adoption.





## Category Overview

**Total Products under this Category:** 49


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 16,100+ Authentic Reviews
- 49+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Remote Monitoring & Management (RMM) Software At A Glance

- **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
- **Highest Performer:** [Syncro](https://www.g2.com/products/syncro/reviews)
- **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews)
- **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
- **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)


---

**Sponsored**

### Syncro

Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1717&secure%5Bdisplayable_resource_id%5D=1717&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1717&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=101553&secure%5Bresource_id%5D=1717&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-monitoring-management-rmm&secure%5Btoken%5D=60085a64c4d6024fe30cf36c44fcaf92bf6699e1c9426c3342c99eaf65ada44d&secure%5Burl%5D=https%3A%2F%2Fsyncrosecure.com%2Ffor-msps%2Frmm%2F%3Futm_medium%3Dpaid%26utm_source%3Dg2%26utm_campaign%3Dsyn_aw_g2%26campid%3Dsyn_a_g2%26utm_content%3Dtrial-comparison&secure%5Burl_type%5D=custom_url&secure%5Bvisitor_segment%5D=180)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
  NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 4,215

**User Satisfaction Scores:**

- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)
- **Device Management:** 9.4/10 (Category avg: 9.2/10)
- **Service Management:** 8.6/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** https://www.ninjaone.com/
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne (3,558 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 49% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1559 reviews)
- Features (980 reviews)
- Remote Access (955 reviews)
- Automation (909 reviews)
- Customer Support (813 reviews)

**Cons:**

- Missing Features (792 reviews)
- Limited Features (450 reviews)
- Improvement Needed (424 reviews)
- Needs Improvement (409 reviews)
- Feature Issues (346 reviews)

### 2. [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  Acronis delivers the world’s most complete cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution. Built specifically for Managed Service Providers (MSPs) and IT teams, Acronis simplifies operations with one agent, one console, and one license model. Automation, AI-driven insights, and multi-tenant management ensure that fewer technicians can manage more clients at lower cost. With predictable pricing and transparent billing, Acronis enables partners and IT teams to scale efficiently, comply with regulations, and deliver unmatched resilience. No other vendor delivers this level of integration, efficiency, and MSP alignment. Acronis Cyber Protect Cloud unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating costs. Acronis Cyber Protect Cloud is the single service provider solution that combines backup, anti-malware (including anti-virus, anti-ransomware, and anti-cryptojacking) and security and management capabilities such as vulnerability assessments, patch management, URL filtering and more. Now, service providers can eliminate complexity and make security a centerpiece of their offerings while increasing SLAs, decreasing churn, and generating more recurring revenue. Get upgraded security with integrated AI-based defenses that protect clients from modern threats, make smarter use of resources so your team can focus on clients, and earn new recurring revenue and higher margins that strengthen your business. Enriched with next-gen, full-stack anti-malware protection and comprehensive yet simple management tools, built on top of our industry-leading backup and data recovery solution, Acronis Cyber Protect Cloud simplifies onboarding, daily operations, and reporting, and combats advanced attacks with new use cases enabled by integration. Acronis Cyber Protect Cloud makes it easy to deliver the modern cyber protection your clients seek. Acronis is majority-owned by EQT.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 1,260

**User Satisfaction Scores:**

- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)
- **Device Management:** 10.0/10 (Category avg: 9.2/10)
- **Remote Monitoring:** 10.0/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Acronis](https://www.g2.com/sellers/acronis)
- **Company Website:** https://www.acronis.com/
- **Year Founded:** 2003
- **HQ Location:** Schaffhausen
- **Twitter:** @acronis (94,780 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13179/ (1,917 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, CEO
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 68% Small-Business, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (217 reviews)
- Backup Solutions (213 reviews)
- Backup Ease (169 reviews)
- Protection (159 reviews)
- Security (158 reviews)

**Cons:**

- Slow Performance (77 reviews)
- Expensive (65 reviews)
- Complexity (53 reviews)
- Poor Customer Support (50 reviews)
- Backup Issues (41 reviews)

### 3. [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)
  Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 746

**User Satisfaction Scores:**

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 9.2/10 (Category avg: 9.2/10)
- **Service Management:** 8.7/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.2/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** https://www.kaseya.com/
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp (17,431 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,512 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Technician
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 62% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (82 reviews)
- Automation (60 reviews)
- Features (51 reviews)
- Integrations (50 reviews)
- Remote Access (49 reviews)

**Cons:**

- Remote Access Issues (42 reviews)
- Slow Performance (25 reviews)
- Feature Issues (24 reviews)
- Missing Features (24 reviews)
- Needs Improvement (19 reviews)

### 4. [Atera](https://www.g2.com/products/atera/reviews)
  The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,087

**User Satisfaction Scores:**

- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)
- **Device Management:** 8.9/10 (Category avg: 9.2/10)
- **Service Management:** 8.7/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.1/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** https://www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud (1,672 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (405 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 59% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (595 reviews)
- Features (392 reviews)
- Automation (348 reviews)
- Efficiency (285 reviews)
- Remote Access (267 reviews)

**Cons:**

- Missing Features (269 reviews)
- Limited Features (199 reviews)
- Feature Issues (138 reviews)
- Improvement Needed (137 reviews)
- Needs Improvement (117 reviews)

### 5. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,764

**User Satisfaction Scores:**

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 9.4/10 (Category avg: 9.2/10)
- **Service Management:** 9.4/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,128 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

### 6. [Action1](https://www.g2.com/products/action1/reviews)
  Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 1,007

**User Satisfaction Scores:**

- **Ease of Admin:** 9.5/10 (Category avg: 8.9/10)
- **Device Management:** 9.1/10 (Category avg: 9.2/10)
- **Service Management:** 8.0/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Action1](https://www.g2.com/sellers/action1)
- **Company Website:** https://www.action1.com/?refid=G2_company_website
- **Year Founded:** 2018
- **HQ Location:** Houston, Texas
- **Twitter:** @Action1corp (590 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (109 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Manufacturing
  - **Company Size:** 55% Mid-Market, 36% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (375 reviews)
- Patch Management (330 reviews)
- Easy Setup (225 reviews)
- Software Deployment (212 reviews)
- Automation (205 reviews)

**Cons:**

- Missing Features (171 reviews)
- Remote Access Issues (111 reviews)
- Feature Limitations (84 reviews)
- Needs Improvement (72 reviews)
- Improvement Needed (71 reviews)

### 7. [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews)
  Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 525

**User Satisfaction Scores:**

- **Ease of Admin:** 7.9/10 (Category avg: 8.9/10)
- **Device Management:** 8.8/10 (Category avg: 9.2/10)
- **Service Management:** 8.1/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.0/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **Company Website:** https://www.n-able.com
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable (15,885 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,224 employees on LinkedIn®)
- **Ownership:** NYSE: NABL

**Reviewer Demographics:**
  - **Who Uses This:** Director, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 60% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (188 reviews)
- Automation (116 reviews)
- Features (112 reviews)
- Remote Access (89 reviews)
- Monitoring (80 reviews)

**Cons:**

- Missing Features (87 reviews)
- Feature Issues (65 reviews)
- Needs Improvement (61 reviews)
- Learning Curve (47 reviews)
- Not User-Friendly (47 reviews)

### 8. [Syncro](https://www.g2.com/products/syncro/reviews)
  Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 494

**User Satisfaction Scores:**

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 8.9/10 (Category avg: 9.2/10)
- **Service Management:** 8.6/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.8/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc)
- **Company Website:** https://syncrosecure.com
- **Year Founded:** 2017
- **HQ Location:** Fully remote, US
- **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (112 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 79% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (245 reviews)
- Features (166 reviews)
- Easy Setup (111 reviews)
- Integrations (109 reviews)
- Automation (107 reviews)

**Cons:**

- Missing Features (107 reviews)
- Improvement Needed (83 reviews)
- Feature Limitations (73 reviews)
- Feature Issues (63 reviews)
- Needs Improvement (60 reviews)

### 9. [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews)
  N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Key features include: • Manage all devices across Windows, Linux and Apple platforms • Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies • Automated Microsoft patch management to help ensure compliance and security at all times • Integrated Endpoint Detection and Response for layered security • Drag and drop automation for efficient service delivery • Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android) • Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams • Simple time tracking, including functionality for recurring tickets and appointments • Automated billing and invoicing that integrates with your existing accounting software • Best in class integrations, providing flexibility via APIs and open ecosystem N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 336

**User Satisfaction Scores:**

- **Ease of Admin:** 8.2/10 (Category avg: 8.9/10)
- **Device Management:** 8.5/10 (Category avg: 9.2/10)
- **Service Management:** 8.0/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **Company Website:** https://www.n-able.com
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable (15,885 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,224 employees on LinkedIn®)
- **Ownership:** NYSE: NABL

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 76% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (93 reviews)
- Remote Access (57 reviews)
- Automation (41 reviews)
- Monitoring (34 reviews)
- Features (33 reviews)

**Cons:**

- Feature Issues (26 reviews)
- Laggy Performance (24 reviews)
- Missing Features (22 reviews)
- Not User-Friendly (21 reviews)
- UX Improvement (19 reviews)

### 10. [Milvus TI](https://www.g2.com/products/milvus-ti/reviews)
  O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 132

**User Satisfaction Scores:**

- **Ease of Admin:** 9.3/10 (Category avg: 8.9/10)
- **Device Management:** 9.8/10 (Category avg: 9.2/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Milvus](https://www.g2.com/sellers/milvus)
- **HQ Location:** São Caetano do Sul, BR
- **LinkedIn® Page:** https://www.linkedin.com/company/milvusbr/ (71 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Analista de Suporte, Analista de TI
  - **Top Industries:** Information Technology and Services, Computer Networking
  - **Company Size:** 45% Small-Business, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Asset Management (2 reviews)
- Automation (2 reviews)
- Efficiency (2 reviews)
- Management Efficiency (2 reviews)
- Ticketing System (2 reviews)

**Cons:**

- Connection Issues (2 reviews)
- Performance Issues (2 reviews)
- Complexity (1 reviews)
- Latency Issues (1 reviews)
- Learning Curve (1 reviews)

### 11. [Pulseway](https://www.g2.com/products/pulseway/reviews)
  Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 118

**User Satisfaction Scores:**

- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)
- **Device Management:** 9.2/10 (Category avg: 9.2/10)
- **Service Management:** 8.8/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design)
- **Year Founded:** 2011
- **HQ Location:** Dublin, Ireland
- **Twitter:** @pulsewayapp (6,088 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1987200/ (47 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 52% Small-Business, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (14 reviews)
- Ease of Use (14 reviews)
- Features (13 reviews)
- Intuitive (9 reviews)
- Monitoring (9 reviews)

**Cons:**

- Feature Issues (6 reviews)
- Improvement Needed (6 reviews)
- Missing Features (6 reviews)
- Needs Improvement (6 reviews)
- Limited Features (4 reviews)

### 12. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)
  Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 310

**User Satisfaction Scores:**

- **Ease of Admin:** 7.9/10 (Category avg: 8.9/10)
- **Device Management:** 8.3/10 (Category avg: 9.2/10)
- **Service Management:** 7.9/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.6/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** https://www.kaseya.com/
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp (17,431 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,512 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Director
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 52% Small-Business, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (10 reviews)
- Automation (9 reviews)
- User Interface (9 reviews)
- Features (8 reviews)
- Intuitive (6 reviews)

**Cons:**

- Missing Features (5 reviews)
- Connectivity Issues (4 reviews)
- Remote Access Issues (4 reviews)
- Slow Performance (4 reviews)
- Connection Issues (3 reviews)

### 13. [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews)
  ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 63

**User Satisfaction Scores:**

- **Ease of Admin:** 7.9/10 (Category avg: 8.9/10)
- **Device Management:** 8.2/10 (Category avg: 9.2/10)
- **Service Management:** 8.1/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.5/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** https://www.connectwise.com/
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,439 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 68% Small-Business, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Remote Access (12 reviews)
- Automation (9 reviews)
- All-in-One Solution (8 reviews)
- User Interface (8 reviews)

**Cons:**

- Missing Features (7 reviews)
- Poor Customer Support (7 reviews)
- Feature Issues (5 reviews)
- Integration Issues (5 reviews)
- Expensive (4 reviews)

### 14. [SuperOps](https://www.g2.com/products/superops/reviews)
  SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software).


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 131

**User Satisfaction Scores:**

- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)
- **Device Management:** 8.9/10 (Category avg: 9.2/10)
- **Service Management:** 8.8/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc)
- **Company Website:** https://superops.com/
- **Year Founded:** 2020
- **HQ Location:** Claymont, US
- **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (202 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Director
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 87% Small-Business, 11% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (78 reviews)
- Customer Support (66 reviews)
- Features (47 reviews)
- User Interface (34 reviews)
- Intuitive (32 reviews)

**Cons:**

- Missing Features (45 reviews)
- Feature Issues (22 reviews)
- Integration Issues (16 reviews)
- Access Limitations (15 reviews)
- Lack of Integrations (14 reviews)

### 15. [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews)
  ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 131

**User Satisfaction Scores:**

- **Ease of Admin:** 7.1/10 (Category avg: 8.9/10)
- **Device Management:** 9.4/10 (Category avg: 9.2/10)
- **Service Management:** 8.8/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,439 employees on LinkedIn®)
- **Phone:** 800-671-6898

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 66% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Features (3 reviews)
- Asset Management (2 reviews)
- Automation (2 reviews)
- Alerts (1 reviews)
- Customer Support (1 reviews)

**Cons:**

- Needs Improvement (2 reviews)
- UX Improvement (2 reviews)
- Agent Reliability (1 reviews)
- Connection Issues (1 reviews)
- Device Management (1 reviews)

### 16. [Splashtop Autonomous Endpoint Management](https://www.g2.com/products/splashtop-autonomous-endpoint-management/reviews)
  Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop AEM enables IT to: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 63

**User Satisfaction Scores:**

- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)
- **Device Management:** 10.0/10 (Category avg: 9.2/10)
- **Remote Monitoring:** 8.3/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** https://www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop (5,222 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (341 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager
  - **Top Industries:** Information Technology and Services, Manufacturing
  - **Company Size:** 57% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Reliability (19 reviews)
- Remote Access (17 reviews)
- Security (14 reviews)
- Features (11 reviews)

**Cons:**

- Missing Features (12 reviews)
- Limited Features (6 reviews)
- Limitations (5 reviews)
- Needs Improvement (5 reviews)
- Remote Access Issues (4 reviews)

### 17. [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews)
  Ivanti Neurons for UEM unifies the management and security of every device across the enterprise—Windows, macOS, Linux, mobile, rugged, IoT, and VR/XR headsets—within a single platform. Powered by AI, it automates patching, compliance, onboarding, and remediation, eliminating manual effort while strengthening protection across the entire device estate. With Ivanti Neurons for UEM, organizations gain risk based patching, zero touch onboarding, self healing device capabilities, proactive digital experience optimization, and continuous compliance, all reinforced by automated AI insights that surface issues before they impact productivity. Ivanti Neurons for UEM delivers full visibility across your environment, eliminating blind spots and enabling IT and Security teams to shift from reactive firefighting to strategic action. Its native integrations streamline workflows, enhance cross team alignment, and help strengthen an organization’s overall security posture. The result: organizations reduce risk, scale IT efficiency, and deliver seamless, resilient, and secure digital experiences for every user.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 84

**User Satisfaction Scores:**

- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)
- **Device Management:** 8.6/10 (Category avg: 9.2/10)
- **Service Management:** 8.5/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.3/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti)
- **Company Website:** https://www.ivanti.com/
- **Year Founded:** 1985
- **HQ Location:** South Jordan, UT
- **Twitter:** @GoIvanti (6,772 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (2,968 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 38% Mid-Market, 32% Enterprise


#### Pros & Cons

**Pros:**

- Automation (2 reviews)
- Features (2 reviews)
- Access Ease (1 reviews)
- Centralized Management (1 reviews)
- Cross-platform Support (1 reviews)

**Cons:**

- Feature Issues (2 reviews)
- Poor UI (2 reviews)
- Slow Performance (2 reviews)
- Complexity (1 reviews)
- Difficult Learning (1 reviews)

### 18. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)
  Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 223

**User Satisfaction Scores:**

- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)
- **Device Management:** 9.3/10 (Category avg: 9.2/10)
- **Service Management:** 8.6/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** https://www.mitsogo.com/
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode (17,666 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (499 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Business Analyst, IT Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Features (21 reviews)
- Device Management (16 reviews)
- Customer Support (15 reviews)
- Policy Management (9 reviews)

**Cons:**

- Lacking Features (8 reviews)
- Expensive (7 reviews)
- Limited Features (7 reviews)
- Missing Features (7 reviews)
- Device Management (6 reviews)

### 19. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews)
  Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 216

**User Satisfaction Scores:**

- **Ease of Admin:** 8.5/10 (Category avg: 8.9/10)
- **Device Management:** 9.6/10 (Category avg: 9.2/10)
- **Service Management:** 9.6/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.8/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms)
- **Company Website:** https://pandorafms.com/
- **Year Founded:** 2004
- **HQ Location:** Madrid, Spain
- **Twitter:** @pandorafms (5,470 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (57 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Data Analyst
  - **Top Industries:** Information Technology and Services, Telecommunications
  - **Company Size:** 51% Mid-Market, 38% Small-Business


#### Pros & Cons

**Pros:**

- Monitoring (139 reviews)
- Ease of Use (114 reviews)
- Real-time Monitoring (96 reviews)
- Flexibility (64 reviews)
- Network Monitoring (61 reviews)

**Cons:**

- Learning Curve (45 reviews)
- Complex Setup (32 reviews)
- Learning Difficulty (30 reviews)
- Difficult Learning (28 reviews)
- Complex Configuration (27 reviews)

### 20. [Domotz](https://www.g2.com/products/domotz/reviews)
  Domotz is a network monitoring and management software platform used by MSPs and IT teams to gain visibility and operational control across distributed network environments. It enables organizations to monitor, manage, and troubleshoot network infrastructure across multiple sites or customer environments from a centralized interface. Founded in 2015 and headquartered in Draper, Utah, Domotz supports organizations worldwide that are responsible for maintaining reliable and secure network operations. The platform is used in a wide range of environments, including small and mid sized businesses, enterprise locations, and managed service provider deployments. Domotz provides automated device discovery and asset inventory, allowing teams to identify all devices connected to the network and maintain accurate records over time. It supports SNMP monitoring, alerting, and performance tracking to help teams detect availability issues, degradation, or misconfigurations before they impact users. Network topology visualization helps teams understand how devices are connected and identify potential points of failure. Additional capabilities include configuration backup and change tracking for supported devices, secure remote access without requiring VPNs, and tools for troubleshooting network issues remotely. Domotz can be used to monitor and manage routers, switches, firewalls, access points, servers, cameras, printers, and other IP enabled devices across heterogeneous vendor environments. Domotz is designed for operational use by technical teams. It can be deployed quickly, provides access to real network data, and supports ongoing monitoring and troubleshooting as networks evolve. The platform integrates with common MSP and IT tools to support workflows related to documentation, alerting, and service delivery. Pricing is based on a per device monthly model, currently priced at $1.50 per device per month. This pricing structure allows organizations to scale monitoring based on the number of devices managed while maintaining predictable costs. Users can start with Free Discovery to evaluate their environment using real network data before committing.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 100

**User Satisfaction Scores:**

- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)
- **Device Management:** 8.9/10 (Category avg: 9.2/10)
- **Service Management:** 9.1/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.2/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Domotz](https://www.g2.com/sellers/domotz)
- **Company Website:** https://www.domotz.com/
- **Year Founded:** 2015
- **HQ Location:** Draper, Utah
- **Twitter:** @domotz (2,427 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/domotz (76 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 72% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (25 reviews)
- Monitoring (19 reviews)
- Alert Notifications (16 reviews)
- Alerts (13 reviews)
- Customer Support (13 reviews)

**Cons:**

- Feature Issues (8 reviews)
- Alert Issues (5 reviews)
- Expensive (5 reviews)
- Missing Features (5 reviews)
- Integration Issues (4 reviews)

### 21. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews)
  Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have remote employees or endpoints scattered across the globe, Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 203

**User Satisfaction Scores:**

- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)
- **Device Management:** 8.7/10 (Category avg: 9.2/10)
- **Service Management:** 8.1/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.1/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,287 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Network Administrator
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 51% Small-Business, 38% Mid-Market


### 22. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews)
  LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and security of their IT environments more effectively, the platform offers proactive remote monitoring and management (RMM), remote access and support, asset management, service management, mobile device management (MDM), AI-driven automation and reporting, and so much more. These features all contribute to faster, more effective problem-solving and IT management. Additionally, Resolve is built on the industry's first zero-trust architecture, helping IT teams mitigate threats and securely manage devices. The platform extends capabilities even further through integrations with leading tools like Acronis, Microsoft Teams, Microsoft Intune, Logitech, Jira Service Desk, ConnectWise PSA, HaloPSA, and SentinelOne, to optimize IT resources and streamline workflows.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 446

**User Satisfaction Scores:**

- **Ease of Admin:** 8.8/10 (Category avg: 8.9/10)
- **Device Management:** 9.3/10 (Category avg: 9.2/10)
- **Service Management:** 9.2/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,287 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, IT Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Mid-Market, 37% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (54 reviews)
- Remote Control (29 reviews)
- Remote Access (26 reviews)
- Remote Support (25 reviews)
- Customer Support (23 reviews)

**Cons:**

- Remote Access Issues (14 reviews)
- Expensive (12 reviews)
- Slow Performance (12 reviews)
- Technical Issues (10 reviews)
- Connection Issues (9 reviews)

### 23. [Naverisk](https://www.g2.com/products/naverisk/reviews)
  Naverisk is a robust All-in-One IT services platform for MSPs and IT Pro’s. Naverisk combines RMM, Service Desk, PSA and 100% free Data Protection into a single powerful solution. Our excellent global 24x7 support also means you can get real time help when you need it.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 71

**User Satisfaction Scores:**

- **Ease of Admin:** 9.3/10 (Category avg: 8.9/10)
- **Device Management:** 9.5/10 (Category avg: 9.2/10)
- **Service Management:** 9.1/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.5/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Naverisk](https://www.g2.com/sellers/naverisk)
- **Year Founded:** 2010
- **HQ Location:** Auckland CBD, Auckland
- **Twitter:** @Naverisk (427 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1557974/ (21 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 90% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Reliability (3 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Client Management (1 reviews)
- Community Engagement (1 reviews)

**Cons:**

- Inefficient Ticketing System (1 reviews)
- Login Issues (1 reviews)
- Poor Design (1 reviews)
- Ticketing Issues (1 reviews)
- UX Improvement (1 reviews)

### 24. [MSP360 RMM](https://www.g2.com/products/msp360-rmm/reviews)
  MSP360 RMM is an all-in-one remote monitoring and management solution designed for IT teams and MSPs looking for centralized monitoring, automation, and cost-effective endpoint management. With Community Edition now available, MSP360 RMM offers a free, production-ready entry point alongside paid plans. With unlimited endpoints on paid tiers, centralized management, built-in remote access, proactive monitoring, and automated issue resolution, MSP360 RMM empowers IT professionals to streamline operations, reduce downtime, and manage endpoints effortlessly — all without long-term commitments.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Ease of Admin:** 8.6/10 (Category avg: 8.9/10)
- **Device Management:** 8.6/10 (Category avg: 9.2/10)
- **Service Management:** 7.8/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.3/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [MSP360](https://www.g2.com/sellers/msp360)
- **Company Website:** https://www.msp360.com
- **Year Founded:** 2011
- **HQ Location:** Pittsburgh, PA
- **Twitter:** @msp360 (2,793 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/298618/ (117 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 95% Small-Business, 5% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Reliability (1 reviews)


### 25. [Barracuda for MSPs](https://www.g2.com/products/barracuda-for-msps/reviews)
  Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **Ease of Admin:** 8.2/10 (Category avg: 8.9/10)
- **Device Management:** 10.0/10 (Category avg: 9.2/10)
- **Remote Monitoring:** 10.0/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Barracuda](https://www.g2.com/sellers/barracuda)
- **Year Founded:** 2002
- **HQ Location:** Campbell, CA
- **Twitter:** @Barracuda (15,235 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/barracuda-networks/ (2,229 employees on LinkedIn®)
- **Ownership:** Private

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 79% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Community Engagement (1 reviews)
- Community Support (1 reviews)
- Customer Satisfaction (1 reviews)
- Customer Support (1 reviews)




## Parent Category

[IT Management Software](https://www.g2.com/categories/it-management)



## Related Categories

- [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)
- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [Patch Management Software](https://www.g2.com/categories/patch-management)



---

## Buyer Guide

### What You Should Know About Remote Monitoring & Management (RMM) Software

### What is Remote Monitoring and Management (RMM) Software?

Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed _agents_ (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well.

Key Benefits of Remote Monitoring and Management Software

- Give awareness of and visibility over all business hardware from a distance
- Monitor and maintain devices remotely
- Highlight potential issues and troubleshoot before a problem occurs

### Why Use Remote Monitoring and Management (RMM) Software?

Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights.

### Who Uses Remote Monitoring and Management (RMM) Software?

RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution.

### Remote Monitoring and Management (RMM) Software Features

The following are common features among RMM solutions:

**Device compatibility —** By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices.

**Device detection —** If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically.

**Device management —** Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT.

**Monitoring —** RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred.

[**Ticket generation**](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) **—** When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot.

**Reporting and data visualization —** RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware.

**Solution integration —** To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more.

**Remote access —** RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present.

### What is the best RMM software for small businesses?

When IT support is limited but device sprawl is growing,[small businesses](https://www.g2.com/categories/remote-monitoring-management-rmm/small-business) rely on RMM tools that reduce manual workloads and keep systems running smoothly without breaking the budget. Platforms that emphasize simplicity, automation, and low operational overhead tend to win high marks on G2. Here are the best options:

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews): Offers a modern, intuitive interface with remote access, patching, and alerting features designed for lean IT teams, ranked as a category leader for small businesses.
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews): Provides powerful remote monitoring, policy-based automation, and secure endpoint control backed by Datto’s disaster recovery infrastructure, suited for MSPs and SMBs.
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) **:** Combines remote control and monitoring in one platform, with add-ons for asset tracking, patching, and backup. It is ideal for small teams managing hybrid environments.
- [Atera](https://www.g2.com/products/atera/reviews): Delivers an all-in-one RMM + PSA solution with unlimited device monitoring per technician, automation templates, and a transparent pricing model that’s highly SMB-friendly.

### What is the most recommended RMM platform for medium enterprises?

For [medium-sized enterprises](https://www.g2.com/categories/remote-monitoring-management-rmm/mid-market), the most recommended RMM platforms offer secure remote access, centralized monitoring, and efficient patch management, tailored to meet the demands of scaling infrastructure and hybrid work environments. Based on G2 reviews, these are standout choices:

As businesses scale beyond a few dozen endpoints, they require RMM platforms that can orchestrate complex environments without sacrificing visibility or control. These tools consistently earn praise from mid-sized companies, balancing flexibility and governance:

- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews): Delivers fast, secure remote access with robust session logging, device grouping, and technician management, ideal for IT teams needing responsive support across distributed endpoints.
- [ManageEngine RMM Central](https://www.g2.com/products/manageengine-servicedesk-plus/reviews): Provides all-in-one monitoring, asset tracking, patching, and automation in a scalable platform, with strong support for multi-site deployments and compliance.
- [Action1:](https://www.g2.com/products/action1/reviews) A cloud-native RMM designed for real-time patching, remote control, and software deployment, optimised for mid-market companies with remote or hybrid operations.
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews): Offers cross-platform device visibility and remote management capabilities that serve IT teams seeking tighter control over mobile and desktop endpoints.

#### Additional Remote Monitoring and Management (RMM) Software Features

**Endpoint security —** Some RMM solutions will include endpoint protection capabilities to improve security across all company devices. While not a universal feature, an RMM software including this feature would be particularly helpful for small and mid-size businesses who might not need a separate, more robust endpoint production product.

**Data backup —** Not as common a feature, some RMM software include the capability to back up and/or recover lost data in the event of device failure. This feature is specifically less common because of how much storage space would potentially be needed to back up a large number of devices. But, for specifically smaller companies, the storage space dilemma may not be as great an issue.

Other Features of Remote Monitoring & Management (RMM) Software: [Asset Tracking](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking), [ITIL Policy Compliance](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance), [Service Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management), [Workflow Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management)

### Trends Related to Remote Monitoring and Management Software

**Automation —** Automation plays very well with RMM capabilities and is a key feature to become mainstream going forward. By automating discovery, patching, and other upkeep tasks, RMM solutions can save users significant time to be used on other tasks.

**Compliance —** As more states, regions, and countries pass stronger privacy laws, companies will need to keep compliance at the forefront of their minds. Introducing compliance and governance capabilities to the standard RMM solution will greatly help businesses abide by these new laws as they are implemented and help them stay protected from potential privacy mishaps.

### Potential Issues with Remote Monitoring and Management (RMM) Software

**Compatibility —** Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints.

**Visibility loss —** Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution.

### Software and Services Related to Remote Monitoring and Management (RMM) Software

[**Endpoint protection software**](https://www.g2.com/categories/endpoint-protection) **—** Endpoint protection solutions help businesses secure their devices. Coupling one of these solutions with an RMM software helps more completely protect and secure business devices.

[**Unified endpoint management (UEM) software**](https://www.g2.com/categories/unified-endpoint-management-uem) **—** For smaller businesses that don’t have more extensive network or server infrastructure, UEM might be a solid alternative. These solutions are more focused on managing business devices like tablets, phones, laptops, and other internet-connected devices.