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Compare N-able MSP Manager and SolarWinds Web Help Desk 
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At a Glance
Market Segments
Small-Business (68.8% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSolarWinds Web Help Desk
Star Rating
(57)3.9 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Web Help Desk excels in ticket assignment and prioritization, with a score of 8.8 and 8.7 respectively, making it easier for teams to manage workloads effectively. In contrast, N-able MSP Manager's ticket prioritization score is lower at 7.6, which may lead to less efficient handling of urgent issues.
- Reviewers mention that SolarWinds offers a robust asset management feature with a score of 9.0, allowing for better tracking and management of IT assets. N-able MSP Manager, while still functional, scores lower at 8.0, which may impact users' ability to maintain comprehensive oversight of their assets.
- G2 users highlight the superior incident management capabilities of SolarWinds, particularly in automating ticket routing with a score of 8.7, compared to N-able MSP Manager's score of 8.2. This automation can significantly reduce response times and improve service efficiency.
- Users on G2 report that SolarWinds Web Help Desk provides a more user-friendly ticket creation experience, scoring 6.5, while N-able MSP Manager lacks in this area, which could lead to frustration for users trying to submit tickets quickly.
- Reviewers mention that SolarWinds shines in its reporting capabilities, particularly in management reporting with a score of 9.0, which is crucial for tracking performance and making informed decisions. N-able MSP Manager's reporting features, while decent, do not match this level of detail and effectiveness.
- Users say that the mobile support for N-able MSP Manager is significantly better, scoring 7.2 compared to SolarWinds' 6.0. This could be a deciding factor for teams that require flexibility and access to the help desk on the go.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableSolarWinds Web Help Desk
No pricing availableFree Trial
N-able MSP Manager
Free Trial is available
SolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
7.4
28
8.5
52
Ease of Use
7.9
28
7.9
52
Ease of Setup
7.3
23
8.2
32
Ease of Admin
7.7
21
8.5
34
Quality of Support
7.4
28
8.0
42
Has the product been a good partner in doing business?
8.2
21
8.1
30
Product Direction (% positive)
6.1
27
6.2
49
Features by Category
Ticket and Case Management
7.0
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
6.3
10
Not enough data
6.7
11
Not enough data
7.4
11
|
Verified
Not enough data
6.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.3
11
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
5.4
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
6.2
10
|
Verified
Not enough data
7.0
10
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
6.5
11
|
Verified
Not enough data
7.1
11
|
Verified
Not enough data
Administration
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
10
|
Verified
Service Desk
Not enough data
9.3
10
|
Verified
Not enough data
9.3
9
|
Verified
Not enough data
9.0
10
|
Verified
Management
Not enough data
9.0
7
|
Verified
Not enough data
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Functionality
Not enough data
9.5
7
|
Verified
Not enough data
8.6
6
Not enough data
8.9
6
|
Verified
Not enough data
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
8
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.7
9
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
9
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
14
8.6
30
7.9
14
8.6
32
8.5
14
9.0
33
6.5
13
6.9
28
7.1
11
7.1
29
Reporting
7.3
15
7.3
30
7.7
15
7.4
27
7.4
11
6.8
23
Access & Usability
7.2
12
4.9
24
7.1
15
7.6
32
8.1
9
8.6
32
7.7
11
7.1
24
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and SolarWinds Web Help Desk are categorized as Service Desk
Unique Categories
N-able MSP Manager is categorized as Help Desk
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Incident Management
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Information Technology and Services
24.6%
Education Management
19.3%
Higher Education
7.0%
Hospital & Health Care
5.3%
Retail
3.5%
Other
40.4%
Alternatives
Discussions
N-able MSP Manager has no discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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