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At a Glance
Market Segments
Small-Business (68.8% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that N-able MSP Manager's ticket creation user experience is rated at 6.5, which is significantly lower than ServiceNow IT Service Management's impressive score of 9.8. Reviewers mention that the intuitive interface of ServiceNow makes it easier to create and manage tickets efficiently.
- Reviewers mention that ServiceNow excels in response automation with a score of 9.4, while N-able MSP Manager lags behind at 6.7. Users on G2 appreciate how ServiceNow automates repetitive tasks, allowing teams to focus on more critical issues.
- G2 users highlight that the SLA management feature in ServiceNow IT Service Management is rated at 8.3, compared to N-able MSP Manager's 7.1. Reviewers say that ServiceNow provides better tracking and reporting capabilities for service level agreements, ensuring compliance and accountability.
- Users say that the knowledge base integration with tickets in ServiceNow, rated at 8.7, is a standout feature, while N-able MSP Manager's score of 6.8 indicates room for improvement. Reviewers mention that this integration helps in resolving issues faster by providing relevant information at the right time.
- Reviewers mention that ServiceNow's reporting capabilities, with a score of 9.5, far surpass N-able MSP Manager's 5.8. Users report that the detailed dashboards and analytics in ServiceNow allow for better decision-making and performance tracking.
- Users on G2 report that the mobile support in ServiceNow, rated at 8.1, is more robust compared to N-able MSP Manager's lower score of 6.0. Reviewers say that the mobile app of ServiceNow provides a seamless experience for managing tickets on the go, which is crucial for modern IT teams.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
N-able MSP Manager
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
7.4
28
8.9
774
Ease of Use
7.9
28
8.5
993
Ease of Setup
7.3
23
8.1
553
Ease of Admin
7.7
21
8.6
299
Quality of Support
7.4
28
8.5
702
Has the product been a good partner in doing business?
8.2
21
8.8
295
Product Direction (% positive)
6.1
27
8.8
752
Features by Category
Ticket and Case Management
7.0
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
6.3
10
Not enough data
6.7
11
Not enough data
7.4
11
|
Verified
Not enough data
6.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.3
11
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
5.4
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
6.2
10
|
Verified
Not enough data
7.0
10
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
6.5
11
|
Verified
Not enough data
7.1
11
|
Verified
Not enough data
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
8.0
14
9.0
302
7.9
14
8.9
301
8.5
14
9.1
307
6.5
13
8.7
296
7.1
11
8.7
289
Reporting
7.3
15
8.7
300
7.7
15
8.7
278
7.4
11
8.4
172
Access & Usability
7.2
12
8.0
235
7.1
15
8.7
288
8.1
9
8.5
256
7.7
11
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
N-able MSP Manager and ServiceNow IT Service Management are categorized as Service Desk
Unique Categories
N-able MSP Manager is categorized as Help Desk
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Configuration Management
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
N-able MSP Manager has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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