# N-able MSP Manager vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that N-able MSP Manager excels in accessibility, allowing users to manage their tasks from various devices, including personal and work PCs. This flexibility is complemented by its all-in-one approach to client account management, billing, and service tickets, which many find enhances their organizational efficiency.
- **Users say** that ServiceNow IT Service Management stands out for its robust automation capabilities, particularly in ticket routing. Reviewers appreciate how it integrates seamlessly with the CMDB, centralizing incident management and making it easier to monitor complex user requests.
- **According to verified reviews** , N-able MSP Manager offers a user-friendly experience with its automation features, which streamline daily tasks. However, some users have noted that it may not fully meet their specific workflow needs, indicating potential configuration challenges.
- **Reviewers mention** that ServiceNow IT Service Management provides extensive customization options and easy reporting, which are highly valued in enterprise environments. This flexibility allows teams to design dashboards tailored to their SLA and OLA standards, enhancing operational oversight.
- **G2 reviewers highlight** that while N-able MSP Manager has a solid integration with RMM tools, its overall user satisfaction is lower compared to ServiceNow. Users have expressed a desire for improvements in areas like ticket prioritization and knowledge base integration.
- **Users report** that ServiceNow IT Service Management not only unifies IT operations but also scales effectively with growing business needs. This scalability, combined with high-quality support and ease of administration, makes it a preferred choice for larger organizations.



| | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 3.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 34 | 1,904 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Enterprise (73.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### N-able MSP Manager

Pros:
- Ease of Use (2 reviews)
- Easy Access (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Inadequate Reporting (1 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 7.5 (29 reviews) | 8.9 (920 reviews) | 
  | **Ease of Use** | 8.0 (29 reviews) | 8.5 (1384 reviews) | 
  | **Ease of Setup** | 7.4 (24 reviews) | 8.2 (768 reviews) | 
  | **Ease of Admin** | 7.8 (22 reviews) | 8.6 (337 reviews) | 
  | **Quality of Support** | 7.5 (29 reviews) | 8.6 (1003 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (22 reviews) | 8.9 (332 reviews) | 
  | **Product Direction (% positive)** | 6.3 (28 reviews) | 8.9 (919 reviews) | 

---
## Pricing

### N-able MSP Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **N-able MSP Manager** | 6.8/10 | 14 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket creation user experience** | 7.0 (11 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 7.6 (11 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 7.0 (11 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 7.3 (10 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 6.3 (10 reviews) | Not enough data | 
| **Attachments/Screencasts** | 6.7 (11 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.4 (11 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 6.5 (10 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Customer Portal** | 7.3 (11 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 7.3 (11 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 5.4 (9 reviews) | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile User Support** | 5.8 (8 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 6.2 (10 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 7.3 (11 reviews) ✓ Verified | Not enough data | 
| **Integration** | 7.4 (9 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 6.5 (11 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.1 (11 reviews) ✓ Verified | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **N-able MSP Manager** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 676 |

#### Administration

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 9.2 (334 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.8 (258 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (324 reviews) ✓ Verified | 

#### Service Desk

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 9.4 (403 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (325 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.1 (374 reviews) ✓ Verified | 

#### Management

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (324 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (244 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.8 (242 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (221 reviews) | 

#### Functionality

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (416 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (229 reviews) | 
| **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.0 (347 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (140 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **N-able MSP Manager** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 311 |

#### Monitoring

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (240 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | 

#### Management Tools

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (252 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | 

#### Generative AI

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **N-able MSP Manager** | 7.5/10 | 15 |
| **ServiceNow IT Service Management** | 8.5/10 | 404 |

#### Incident Management

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 8.0 (14 reviews) | 9.0 (330 reviews) | 
| **Ticket Prioritization** | 7.9 (14 reviews) | 9.0 (325 reviews) | 
| **Ticket Notifications** | 8.5 (14 reviews) | 9.1 (331 reviews) | 
| **Knowledge Base** | 6.5 (13 reviews) | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.1 (11 reviews) | 8.8 (304 reviews) | 

#### Reporting

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | 7.3 (15 reviews) | 8.8 (327 reviews) | 
| **Time Tracking** | 7.7 (15 reviews) | 8.8 (290 reviews) | 
| **Surveys** | 7.4 (11 reviews) | 8.5 (179 reviews) | 

#### Access & Usability

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | 7.2 (12 reviews) | 8.0 (240 reviews) | 
| **Self Service** | 7.1 (15 reviews) | 8.8 (304 reviews) | 
| **Active Directory** | 8.1 (9 reviews) | 8.5 (263 reviews) | 
| **Multi-Channel Access** | 7.7 (11 reviews) | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to N-able MSP Manager (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)


---
## Reviewer Demographics

### By Company Size

| Segment | N-able MSP Manager | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 66.7% | 5.9% | 
| **Mid-Market** | 24.2% | 21.1% | 
| **Enterprise** | 9.1% | 73.0% | 

### By Industry

#### N-able MSP Manager

- **Information Technology and Services:** 42.4%
- **Computer & Network Security:** 24.2%
- **Financial Services:** 9.1%
- **Professional Training & Coaching:** 3.0%
- **Primary/Secondary Education:** 3.0%
- **Internet:** 3.0%
- **Higher Education:** 3.0%
- **Consumer Services:** 3.0%
- **Computer Software:** 3.0%
- **Computer Networking:** 3.0%
- **Other:** 3.0%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.4%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to N-able MSP Manager

- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7780 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
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- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
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### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
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- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
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- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
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- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)

---
## Top Discussions

### N-able MSP Manager

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/n-able-msp-manager-vs-servicenow-it-service-management)