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Compare N-able MSP Manager and osTicket 
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At a Glance
Market Segments
Small-Business (68.8% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, while N-able MSP Manager falls short at 6.5, indicating that osTicket provides a more intuitive interface for users when creating tickets.
- Reviewers mention that osTicket's response automation feature is highly rated at 8.4, which allows for efficient handling of tickets, whereas N-able MSP Manager's automation capabilities are rated lower at 6.7, suggesting a less effective approach to automating responses.
- G2 users highlight that osTicket's SLA management is rated at 8.0, providing robust tools for managing service level agreements, while N-able MSP Manager's SLA management is rated lower at 7.1, indicating potential limitations in this area.
- Users on G2 report that osTicket offers superior ticket collaboration features with a score of 8.3, facilitating better teamwork, compared to N-able MSP Manager's score of 7.3, which may hinder collaborative efforts.
- Reviewers say that osTicket's customer portal is rated at 8.1, providing a user-friendly interface for customers, while N-able MSP Manager's customer portal is rated significantly lower at 6.7, suggesting a less satisfactory experience for end-users.
- Users report that osTicket's user, role, and access management is rated highly at 8.8, allowing for better control and customization of user permissions, whereas N-able MSP Manager's score of 6.2 indicates a less flexible approach to user management.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableosTicket
No pricing availableFree Trial
N-able MSP Manager
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
7.4
28
8.8
41
Ease of Use
7.9
28
8.2
41
Ease of Setup
7.3
23
8.0
29
Ease of Admin
7.7
21
8.3
29
Quality of Support
7.4
28
6.9
27
Has the product been a good partner in doing business?
8.2
21
8.4
24
Product Direction (% positive)
6.1
27
8.8
39
Features by Category
Ticket and Case Management
7.0
11
|
Verified
8.6
32
|
Verified
7.6
11
|
Verified
8.7
32
|
Verified
7.0
11
|
Verified
8.0
31
|
Verified
7.3
10
|
Verified
8.4
29
|
Verified
6.3
10
8.0
24
6.7
11
7.7
30
7.4
11
|
Verified
8.3
31
|
Verified
6.5
10
|
Verified
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.3
11
|
Verified
8.1
24
|
Verified
7.3
11
|
Verified
9.0
27
5.4
9
5.3
10
|
Verified
Feature Not Available
5.3
10
Feature Not Available
4.0
7
Platform
5.8
8
|
Verified
5.4
16
6.2
10
|
Verified
7.1
23
|
Verified
7.0
10
|
Verified
8.8
25
|
Verified
7.4
9
|
Verified
6.8
13
|
Verified
6.5
11
|
Verified
7.2
26
|
Verified
7.1
11
|
Verified
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Not enough data
Reporting
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Not enough data
Access & Usability
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and osTicket are categorized as Help Desk
Unique Categories
N-able MSP Manager is categorized as Service Desk
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
N-able MSP Manager has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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