Compare MyGuide, Vision Helpdesk, and Zoho Desk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
9.3
8.7
Ease of Use
Ease of Use
9.7
9.0
8.5
Ease of Setup
Ease of SetupNot enough data available
8.8
8.1
Ease of Admin
Ease of AdminNot enough data available
9.2
8.4
Quality of Support
Quality of Support
10.0
9.6
8.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
9.5
8.7
Meets Requirements
MyGuide
10.0
Vision Helpdesk
9.3
Zoho Desk
8.7
Ease of Use
MyGuide
9.7
Vision Helpdesk
9.0
Zoho Desk
8.5
Ease of Setup
MyGuide
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.1
Ease of Admin
MyGuide
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.4
Quality of Support
MyGuide
10.0
Vision Helpdesk
9.6
Zoho Desk
8.2
Ease of Doing Business With
MyGuide
Not enough data available
Vision Helpdesk
9.6
Zoho Desk
8.5
Product Direction (% positive)
MyGuide
7.7
Vision Helpdesk
9.5
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Vision Helpdesk
9.4
Zoho Desk
8.7
Searchable Articles
MyGuide
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.7
Community Forums
MyGuide
Not enough data available
Vision Helpdesk
8.5
Zoho Desk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.6
Interaction
Web Portals
MyGuide
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.6
Forum to Reponse
MyGuide
Not enough data available
Vision Helpdesk
9.4
Zoho Desk
8.5
Tickets and Tagging
MyGuide
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.8
Live Chat
MyGuide
Not enough data available
Vision Helpdesk
7.9
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
59.2%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
30.6%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
10.2%
5.6%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.0%
Information Technology and Services
23.5%
 
Internet
20.0%
Internet
13.3%
Computer Software
10.4%
 
Computer Software
20.0%
Information Technology and Services
13.3%
Telecommunications
3.9%
 
Individual & Family Services
5.0%
Internet
3.9%
 
Education Management
5.0%
Marketing and Advertising
3.8%
 
Other
0.0%
Other
38.3%
Other
54.5%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
MyGuide
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
MyGuide
No videos provided
Vision Helpdesk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
MyGuide
No downloads provided
Vision Helpdesk
No downloads provided
Zoho Desk
No downloads provided
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