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Compare MyGuide, Vision Helpdesk, and Zendesk Support

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
9.3
8.7
Ease of Use
Ease of Use
9.7
9.0
8.6
Ease of Setup
Ease of SetupNot enough data available
8.8
8.2
Ease of Admin
Ease of AdminNot enough data available
9.2
8.3
Quality of Support
Quality of Support
10.0
9.6
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
9.5
7.6
Meets Requirements
MyGuide
10.0
Vision Helpdesk
9.3
Zendesk Support
8.7
Ease of Use
MyGuide
9.7
Vision Helpdesk
9.0
Zendesk Support
8.6
Ease of Setup
MyGuide
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
MyGuide
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
MyGuide
10.0
Vision Helpdesk
9.6
Zendesk Support
8.3
Ease of Doing Business With
MyGuide
Not enough data available
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
MyGuide
7.7
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
MyGuide
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
MyGuide
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
MyGuide
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
MyGuide
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
MyGuide
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.7%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.8%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
8.5%
16.7%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
 
Internet
20.0%
Internet
13.8%
Information Technology and Services
15.2%
 
Computer Software
20.0%
Information Technology and Services
12.1%
Internet
10.0%
 
Individual & Family Services
5.2%
Marketing and Advertising
4.8%
 
Education Management
5.2%
Retail
3.4%
 
Other
0.0%
Other
37.9%
Other
48.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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