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Compare MyGuide, Vision Helpdesk, and LiveAgent

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
All-inclusive
$39/month
User Seat
 
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
 
Satellite Desk
$24
per staff per mo billed annually
Ticket
$9/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
9.3
8.8
Ease of Use
Ease of Use
9.7
9.0
9.0
Ease of Setup
Ease of SetupNot enough data available
8.8
8.7
Ease of Admin
Ease of AdminNot enough data available
9.2
8.9
Quality of Support
Quality of Support
10.0
9.6
9.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
9.5
9.0
Meets Requirements
MyGuide
10.0
Vision Helpdesk
9.3
LiveAgent
8.8
Ease of Use
MyGuide
9.7
Vision Helpdesk
9.0
LiveAgent
9.0
Ease of Setup
MyGuide
Not enough data available
Vision Helpdesk
8.8
LiveAgent
8.7
Ease of Admin
MyGuide
Not enough data available
Vision Helpdesk
9.2
LiveAgent
8.9
Quality of Support
MyGuide
10.0
Vision Helpdesk
9.6
LiveAgent
9.1
Ease of Doing Business With
MyGuide
Not enough data available
Vision Helpdesk
9.6
LiveAgent
9.1
Product Direction (% positive)
MyGuide
7.7
Vision Helpdesk
9.5
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Searchable Articles
MyGuide
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.0
Community Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
LiveAgent
8.9
Interaction
Web Portals
MyGuide
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.1
Forum to Reponse
MyGuide
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Tickets and Tagging
MyGuide
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.3
Live Chat
MyGuide
Not enough data available
Vision Helpdesk
7.3
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.7%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.8%
24.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
8.5%
13.1%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%

Reviewers' Industry

 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
 
Internet
20.0%
Internet
13.8%
Computer Software
7.4%
 
Computer Software
20.0%
Information Technology and Services
12.1%
Internet
5.6%
 
Individual & Family Services
5.2%
Retail
4.5%
 
Education Management
5.2%
Marketing and Advertising
4.2%
 
Other
0.0%
Other
37.9%
Other
65.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 User

Everything was a bit slow and buggy at times.

G2 User

Haven't used it enough to identify what I actively dislike.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

MyGuide
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
MyGuide
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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