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Compare MyGuide, Vision Helpdesk, and Freshdesk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
9.3
8.5
Ease of Use
Ease of Use
9.7
9.0
8.8
Ease of Setup
Ease of SetupNot enough data available
8.8
8.6
Ease of Admin
Ease of AdminNot enough data available
9.2
8.7
Quality of Support
Quality of Support
10.0
9.6
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
9.5
8.6
Meets Requirements
MyGuide
10.0
Vision Helpdesk
9.3
Freshdesk
8.5
Ease of Use
MyGuide
9.7
Vision Helpdesk
9.0
Freshdesk
8.8
Ease of Setup
MyGuide
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.6
Ease of Admin
MyGuide
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
MyGuide
10.0
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
MyGuide
Not enough data available
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
MyGuide
7.7
Vision Helpdesk
9.5
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Searchable Articles
MyGuide
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.6
Community Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.5
Interaction
Web Portals
MyGuide
Not enough data available
Vision Helpdesk
8.9
Freshdesk
7.2
Forum to Reponse
MyGuide
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
Tickets and Tagging
MyGuide
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.8
Live Chat
MyGuide
Not enough data available
Vision Helpdesk
7.3
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.7%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
8.5%
10.9%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.9%
Information Technology and Services
20.4%
 
Internet
20.0%
Internet
13.8%
Computer Software
13.9%
 
Computer Software
20.0%
Information Technology and Services
12.1%
Internet
5.9%
 
Individual & Family Services
5.2%
Education Management
3.7%
 
Education Management
5.2%
E-Learning
3.4%
 
Other
0.0%
Other
37.9%
Other
52.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
MyGuide
No videos provided
Vision Helpdesk
No videos provided
Freshdesk

Downloads

MyGuide
No downloads provided
Vision Helpdesk
No downloads provided
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