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Compare MyGuide vs Vision Helpdesk
See this
comparison of MyGuide vs. Vision Helpdesk
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Vision Helpdesk rates 4.7/5 stars with 47 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
9.3
Ease of Use
Ease of Use
9.7
9.0
Ease of Setup
Ease of SetupNot enough data available
8.8
Ease of Admin
Ease of AdminNot enough data available
9.2
Quality of Support
Quality of Support
10.0
9.6
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
Product Direction (% positive)
Product Direction (% positive)
7.7
9.5
Meets Requirements
MyGuide
10.0
Vision Helpdesk
9.3
Ease of Use
MyGuide
9.7
Vision Helpdesk
9.0
Ease of Setup
MyGuide
Not enough data available
Vision Helpdesk
8.8
Ease of Admin
MyGuide
Not enough data available
Vision Helpdesk
9.2
Quality of Support
MyGuide
10.0
Vision Helpdesk
9.6
Ease of Doing Business With
MyGuide
Not enough data available
Vision Helpdesk
9.6
Product Direction (% positive)
MyGuide
7.7
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Vision Helpdesk
9.2
Searchable Articles
MyGuide
Not enough data available
Vision Helpdesk
8.9
Community Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
MyGuide
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
MyGuide
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
MyGuide
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
MyGuide
Not enough data available
Vision Helpdesk
8.9
Live Chat
MyGuide
Not enough data available
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
8.5%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.9%
 
Internet
20.0%
Internet
13.8%
 
Computer Software
20.0%
Information Technology and Services
12.1%
 
Individual & Family Services
5.2%
 
Education Management
5.2%
 
Other
0.0%
Other
37.9%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

G2 User

Everything was a bit slow and buggy at times.

 
MyGuide
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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