Compare MyGuide, Teamwork Desk, Zendesk Support, and Zoho Desk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
FREE
$0
/agent/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.8
8.7
8.7
Ease of Use
Ease of Use
9.7
8.5
8.6
8.5
Ease of Setup
Ease of SetupNot enough data available
8.6
8.2
8.1
Ease of Admin
Ease of AdminNot enough data available
8.9
8.3
8.3
Quality of Support
Quality of Support
10.0
8.7
8.3
8.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
8.9
7.6
8.7
Meets Requirements
MyGuide
10.0
Teamwork Desk
8.8
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
MyGuide
9.7
Teamwork Desk
8.5
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
MyGuide
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
Zoho Desk
8.3
Quality of Support
MyGuide
10.0
Teamwork Desk
8.7
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
MyGuide
7.7
Teamwork Desk
8.9
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.5
Interaction
Web Portals
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
80.6%
38.2%
70.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
16.7%
44.9%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
2.8%
16.9%
6.1%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%
Zoho Desk
Small-Business
70.0%
Mid-Market
23.9%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
22.2%
Computer Software
17.2%
Information Technology and Services
22.9%
 
Internet
20.0%
Information Technology and Services
16.7%
Information Technology and Services
14.6%
Computer Software
10.0%
 
Computer Software
20.0%
Internet
11.1%
Internet
9.4%
Telecommunications
4.1%
 
Logistics and Supply Chain
8.3%
Marketing and Advertising
4.7%
Internet
3.8%
 
Computer Software
8.3%
Retail
3.8%
Marketing and Advertising
3.6%
 
Other
0.0%
Other
33.3%
Other
50.2%
Other
55.6%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%
Zoho Desk
Information Technology and Services
22.9%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 User in Marketing and Advertising

The ability to be a belt o track multiple web projects at any given time.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Teamwork Desk
Most Helpful Favorable Review
G2 User in Marketing and Advertising

The ability to be a belt o track multiple web projects at any given time.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
MyGuide
No videos provided
Teamwork Desk
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
MyGuide
No downloads provided
Teamwork Desk
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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