Compare MyGuide, Teamwork Desk, Zendesk Support, and Zoho Desk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
FREE
$0
/agent/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.8
8.7
8.7
Ease of Use
Ease of Use
9.7
8.5
8.6
8.5
Ease of Setup
Ease of SetupNot enough data available
8.6
8.2
8.1
Ease of Admin
Ease of AdminNot enough data available
8.9
8.3
8.4
Quality of Support
Quality of Support
10.0
8.7
8.3
8.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
8.9
7.6
8.7
Meets Requirements
MyGuide
10.0
Teamwork Desk
8.8
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
MyGuide
9.7
Teamwork Desk
8.5
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
MyGuide
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
MyGuide
10.0
Teamwork Desk
8.7
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
MyGuide
7.7
Teamwork Desk
8.9
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
80.6%
38.3%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
16.7%
44.9%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
2.8%
16.8%
5.6%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
22.9%
Computer Software
17.5%
Information Technology and Services
23.4%
 
Internet
20.0%
Information Technology and Services
18.8%
Information Technology and Services
15.2%
Computer Software
10.5%
 
Computer Software
20.0%
Computer Software
10.4%
Internet
9.9%
Telecommunications
3.9%
 
Internet
8.3%
Marketing and Advertising
4.7%
Internet
3.9%
 
Logistics and Supply Chain
6.3%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
0.0%
Other
33.3%
Other
49.2%
Other
54.5%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

G2 User in Information Technology and Services

Good division between the projects and responsibpe people

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
MyGuide
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Teamwork Desk
Most Helpful Favorable Review
G2 User in Information Technology and Services

Good division between the projects and responsibpe people

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
MyGuide
No videos provided
Teamwork Desk
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
MyGuide
No downloads provided
Teamwork Desk
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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