Compare MyGuide, Teamwork Desk, Zendesk Support, and TeamSupport

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.8
8.7
8.6
Ease of Use
Ease of Use
9.7
8.5
8.6
8.7
Ease of Setup
Ease of SetupNot enough data available
8.6
8.2
8.3
Ease of Admin
Ease of AdminNot enough data available
8.9
8.3
8.7
Quality of Support
Quality of Support
10.0
8.7
8.3
8.8
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.7
8.9
7.6
9.0
Meets Requirements
MyGuide
10.0
Teamwork Desk
8.8
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
MyGuide
9.7
Teamwork Desk
8.5
Zendesk Support
8.6
TeamSupport
8.7
Ease of Setup
MyGuide
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
MyGuide
10.0
Teamwork Desk
8.7
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
MyGuide
7.7
Teamwork Desk
8.9
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.3
TeamSupport
8.0
Interactive FAQs & Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.3
TeamSupport
8.3
Interaction
Web Portals
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
TeamSupport
8.9
Live Chat
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
80.6%
38.2%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
16.7%
45.0%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
2.8%
16.8%
12.4%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
TeamSupport
Small-Business
40.6%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
22.9%
Computer Software
17.5%
Computer Software
26.7%
 
Internet
20.0%
Information Technology and Services
18.8%
Information Technology and Services
15.2%
Information Technology and Services
21.2%
 
Computer Software
20.0%
Computer Software
10.4%
Internet
9.9%
Internet
5.4%
 
Internet
8.3%
Marketing and Advertising
4.7%
Financial Services
4.2%
 
Logistics and Supply Chain
6.3%
Retail
3.5%
Hospitality
3.7%
 
Other
0.0%
Other
33.3%
Other
49.2%
Other
38.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.2%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

Teamwork Desk
Most Helpful Favorable Review
G2 User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

MyGuide
No videos provided
Teamwork Desk
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
MyGuide
No downloads provided
Teamwork Desk
No downloads provided
Zendesk Support
No downloads provided
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