Compare MyGuide, Teamwork Desk, Zendesk Support, and Help Scout

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
Plus
$27
user/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
Basic
$8
user/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
Standard
$15
user/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.8
8.7
8.5
Ease of Use
Ease of Use
9.7
8.5
8.6
9.2
Ease of Setup
Ease of SetupNot enough data available
8.6
8.2
8.8
Ease of Admin
Ease of AdminNot enough data available
8.9
8.3
8.8
Quality of Support
Quality of Support
10.0
8.7
8.3
8.8
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
7.7
8.9
7.6
7.9
Meets Requirements
MyGuide
10.0
Teamwork Desk
8.8
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
MyGuide
9.7
Teamwork Desk
8.5
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
MyGuide
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
MyGuide
10.0
Teamwork Desk
8.7
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
MyGuide
7.7
Teamwork Desk
8.9
Zendesk Support
7.6
Help Scout
7.9

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
Help Scout
8.8
Searchable Articles
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Help Scout
8.0
Community Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Help Scout
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Help Scout
8.9
Forum to Reponse
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Help Scout
8.3
Tickets and Tagging
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Help Scout
8.8
Live Chat
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
80.6%
38.2%
54.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
16.7%
44.9%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
2.8%
16.9%
6.0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
22.2%
Computer Software
17.2%
Computer Software
20.0%
 
Internet
20.0%
Information Technology and Services
16.7%
Information Technology and Services
14.6%
Internet
16.8%
 
Computer Software
20.0%
Internet
11.1%
Internet
9.4%
Information Technology and Services
8.4%
 
Logistics and Supply Chain
8.3%
Marketing and Advertising
4.7%
Real Estate
5.8%
 
Computer Software
8.3%
Retail
3.8%
Marketing and Advertising
5.2%
 
Other
0.0%
Other
33.3%
Other
50.3%
Other
43.9%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.3%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Agency in Marketing and Advertising

Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

Administrator in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

Teamwork Desk
Most Helpful Favorable Review
Agency in Marketing and Advertising

Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved.

Most Helpful Critical Review
Administrator in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

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