Compare MyGuide, TeamSupport, and Zendesk Support

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.7
Ease of Use
Ease of Use
9.7
8.7
8.6
Ease of Setup
Ease of SetupNot enough data available
8.3
8.2
Ease of Admin
Ease of AdminNot enough data available
8.7
8.3
Quality of Support
Quality of Support
10.0
8.8
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
7.6
Meets Requirements
MyGuide
10.0
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
MyGuide
9.7
TeamSupport
8.7
Zendesk Support
8.6
Ease of Setup
MyGuide
Not enough data available
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
MyGuide
Not enough data available
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
MyGuide
10.0
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
MyGuide
Not enough data available
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
MyGuide
7.7
TeamSupport
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
MyGuide
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
MyGuide
Not enough data available
TeamSupport
8.0
Zendesk Support
8.2
Interactive FAQs & Forums
MyGuide
Not enough data available
TeamSupport
8.4
Zendesk Support
8.3
Interaction
Web Portals
MyGuide
Not enough data available
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
MyGuide
Not enough data available
TeamSupport
8.5
Zendesk Support
8.5
Tickets and Tagging
MyGuide
Not enough data available
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
MyGuide
Not enough data available
TeamSupport
8.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
40.4%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
12.2%
16.9%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.8%
Computer Software
17.2%
 
Internet
20.0%
Information Technology and Services
21.0%
Information Technology and Services
14.6%
 
Computer Software
20.0%
Internet
4.8%
Internet
9.4%
 
Financial Services
4.4%
Marketing and Advertising
4.7%
 
Hospitality
3.9%
Retail
3.8%
 
Other
0.0%
Other
38.2%
Other
50.2%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
MyGuide
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

MyGuide
No downloads provided
Zendesk Support
No downloads provided
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