Compare MyGuide, TeamSupport, and LiveAgent

Pricing

 
Support Desk
$50
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Enterprise
$65
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
 
Private Cloud
Custom
Contact Us for Pricing
Ticket
$15/month
User Seat
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.8
Ease of Use
Ease of Use
9.7
8.7
9.0
Ease of Setup
Ease of SetupNot enough data available
8.3
8.7
Ease of Admin
Ease of AdminNot enough data available
8.7
8.9
Quality of Support
Quality of Support
10.0
8.8
9.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
9.0
Meets Requirements
MyGuide
10.0
TeamSupport
8.6
LiveAgent
8.8
Ease of Use
MyGuide
9.7
TeamSupport
8.7
LiveAgent
9.0
Ease of Setup
MyGuide
Not enough data available
TeamSupport
8.3
LiveAgent
8.7
Ease of Admin
MyGuide
Not enough data available
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
MyGuide
10.0
TeamSupport
8.8
LiveAgent
9.1
Ease of Doing Business With
MyGuide
Not enough data available
TeamSupport
9.2
LiveAgent
9.1
Product Direction (% positive)
MyGuide
7.7
TeamSupport
9.0
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
TeamSupport
8.3
LiveAgent
9.1
Searchable Articles
MyGuide
Not enough data available
TeamSupport
8.3
LiveAgent
9.0
Community Forums
MyGuide
Not enough data available
TeamSupport
8.0
LiveAgent
8.9
Interactive FAQs & Forums
MyGuide
Not enough data available
TeamSupport
8.4
LiveAgent
8.9
Interaction
Web Portals
MyGuide
Not enough data available
TeamSupport
8.7
LiveAgent
9.0
Forum to Reponse
MyGuide
Not enough data available
TeamSupport
8.5
LiveAgent
9.1
Tickets and Tagging
MyGuide
Not enough data available
TeamSupport
8.8
LiveAgent
9.2
Live Chat
MyGuide
Not enough data available
TeamSupport
8.4
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
40.4%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.4%
24.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
12.2%
13.4%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
LiveAgent
Small-Business
61.8%
Mid-Market
24.9%
Enterprise
13.4%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.8%
Information Technology and Services
12.8%
 
Internet
20.0%
Information Technology and Services
21.0%
Computer Software
7.2%
 
Computer Software
20.0%
Internet
4.8%
Internet
5.8%
 
Financial Services
4.4%
Retail
4.9%
 
Hospitality
3.9%
Marketing and Advertising
3.9%
 
Other
0.0%
Other
38.2%
Other
65.5%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 User

Chat is awful, searching in a KB database isn't good.

G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User

Chat is awful, searching in a KB database isn't good.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

MyGuide
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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