Compare MyGuide, TeamSupport, and Freshdesk

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.5
Ease of Use
Ease of Use
9.7
8.7
8.8
Ease of Setup
Ease of SetupNot enough data available
8.3
8.6
Ease of Admin
Ease of AdminNot enough data available
8.7
8.7
Quality of Support
Quality of Support
10.0
8.8
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
8.7
Meets Requirements
MyGuide
10.0
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
MyGuide
9.7
TeamSupport
8.7
Freshdesk
8.8
Ease of Setup
MyGuide
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Ease of Admin
MyGuide
Not enough data available
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
MyGuide
10.0
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
MyGuide
Not enough data available
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
MyGuide
7.7
TeamSupport
9.0
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
TeamSupport
8.3
Freshdesk
8.7
Searchable Articles
MyGuide
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
MyGuide
Not enough data available
TeamSupport
8.0
Freshdesk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Interaction
Web Portals
MyGuide
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
MyGuide
Not enough data available
TeamSupport
8.5
Freshdesk
8.5
Tickets and Tagging
MyGuide
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Live Chat
MyGuide
Not enough data available
TeamSupport
8.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
40.4%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.4%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
12.2%
11.2%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
Freshdesk
Small-Business
52.5%
Mid-Market
36.3%
Enterprise
11.2%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.8%
Information Technology and Services
19.7%
 
Internet
20.0%
Information Technology and Services
21.0%
Computer Software
13.4%
 
Computer Software
20.0%
Internet
4.8%
Internet
5.6%
 
Financial Services
4.4%
Education Management
3.9%
 
Hospitality
3.9%
Marketing and Advertising
3.2%
 
Other
0.0%
Other
38.2%
Other
54.3%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

User

The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
User

The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

MyGuide
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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