Compare MyGuide vs TeamSupport

See this
comparison of MyGuide vs. TeamSupport
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. TeamSupport rates 4.3/5 stars with 547 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
Ease of Use
Ease of Use
9.7
8.7
Ease of Setup
Ease of SetupNot enough data available
8.3
Ease of Admin
Ease of AdminNot enough data available
8.7
Quality of Support
Quality of Support
10.0
8.8
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
Meets Requirements
MyGuide
10.0
TeamSupport
8.6
Ease of Use
MyGuide
9.7
TeamSupport
8.7
Ease of Setup
MyGuide
Not enough data available
TeamSupport
8.3
Ease of Admin
MyGuide
Not enough data available
TeamSupport
8.7
Quality of Support
MyGuide
10.0
TeamSupport
8.8
Ease of Doing Business With
MyGuide
Not enough data available
TeamSupport
9.2
Product Direction (% positive)
MyGuide
7.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
TeamSupport
8.3
Searchable Articles
MyGuide
Not enough data available
TeamSupport
8.3
Community Forums
MyGuide
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
MyGuide
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
MyGuide
Not enough data available
TeamSupport
8.7
Forum to Reponse
MyGuide
Not enough data available
TeamSupport
8.5
Tickets and Tagging
MyGuide
Not enough data available
TeamSupport
8.8
Live Chat
MyGuide
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
12.2%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.8%
 
Internet
20.0%
Information Technology and Services
21.0%
 
Computer Software
20.0%
Internet
4.8%
 
Financial Services
4.4%
 
Hospitality
3.9%
 
Other
0.0%
Other
38.2%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

MyGuide
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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