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Compare MyGuide, Solvvy, and Zendesk Support

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.8
8.7
Ease of Use
Ease of Use
9.7
9.3
8.6
Ease of Setup
Ease of SetupNot enough data available
8.9
8.2
Ease of Admin
Ease of AdminNot enough data available
9.2
8.3
Quality of Support
Quality of Support
10.0
9.4
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.6
Meets Requirements
MyGuide
10.0
Solvvy
8.8
Zendesk Support
8.7
Ease of Use
MyGuide
9.7
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
MyGuide
Not enough data available
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
MyGuide
Not enough data available
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
MyGuide
10.0
Solvvy
9.4
Zendesk Support
8.3
Ease of Doing Business With
MyGuide
Not enough data available
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
MyGuide
7.7
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
MyGuide
Not enough data available
Solvvy
9.7
Zendesk Support
8.6
Community Forums
MyGuide
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
MyGuide
Not enough data available
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
MyGuide
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
MyGuide
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MyGuide
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
Live Chat
MyGuide
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
15.8%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
0%
16.7%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
60.0%
Internet
31.3%
Computer Software
17.8%
 
Internet
20.0%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Computer Software
20.0%
Retail
15.6%
Internet
10.0%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
 
Computer Networking
6.3%
Retail
3.5%
 
Other
0.0%
Other
12.5%
Other
48.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Solvvy
Most Helpful Favorable Review
Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
MyGuide
No videos provided
Solvvy
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
MyGuide
No downloads provided
Zendesk Support
No downloads provided
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