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Compare MyGuide, Oracle Service Cloud (formerly RightNow), and SugarCRM

Pricing

 
Sugar Professional
$40
user/month
 
Sugar Enterprise
$65
user/month
 
Sugar Ultimate
$150
user/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
SugarCRM
Sugar Professional
$40user/month
Sugar Enterprise
$65user/month
Sugar Ultimate
$150user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.1
7.6
Ease of Use
Ease of Use
9.7
7.7
7.2
Ease of Setup
Ease of SetupNot enough data available
6.8
6.9
Ease of Admin
Ease of AdminNot enough data available
7.3
7.5
Quality of Support
Quality of Support
10.0
7.2
7.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.3
7.5
Product Direction (% positive)
Product Direction (% positive)
7.7
5.8
6.3
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.1
SugarCRM
7.6
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.7
SugarCRM
7.2
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
SugarCRM
6.9
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
SugarCRM
7.5
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.2
SugarCRM
7.3
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
SugarCRM
7.5
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.8
SugarCRM
6.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
6.1%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
32.9%
51.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.0%
14.8%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
SugarCRM
Small-Business
33.3%
Mid-Market
51.9%
Enterprise
14.8%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
16.9%
Information Technology and Services
15.3%
 
Internet
20.0%
Retail
14.4%
Computer Software
13.4%
 
Computer Software
20.0%
Computer Software
8.5%
Financial Services
6.3%
 
Financial Services
5.9%
Marketing and Advertising
5.6%
 
Pharmaceuticals
3.4%
Internet
3.0%
 
Other
0.0%
Other
50.8%
Other
56.5%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
SugarCRM
Information Technology and Services
15.3%
Computer Software
13.4%
Financial Services
6.3%
Marketing and Advertising
5.6%
Internet
3.0%
Other
56.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

SugarCRM
Most Helpful Favorable Review
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Screenshots

 
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Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

SugarCRM

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

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