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Compare MyGuide, Oracle Service Cloud (formerly RightNow), and Salesforce CRM

Pricing

 
Sales Essentials Edition
$25
/user/month*
 
Professional Edition
$75
/user/month*
 
Enterprise Edition
$150
/user/month*
 
Unlimited Edition
$300
/user/month*
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce CRM
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.1
8.6
Ease of Use
Ease of Use
9.7
7.7
7.7
Ease of Setup
Ease of SetupNot enough data available
6.8
7.1
Ease of Admin
Ease of AdminNot enough data available
7.3
7.6
Quality of Support
Quality of Support
10.0
7.2
7.8
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.3
7.9
Product Direction (% positive)
Product Direction (% positive)
7.7
5.8
7.9
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce CRM
8.6
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce CRM
7.7
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
Salesforce CRM
7.1
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce CRM
7.6
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce CRM
7.8
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce CRM
7.9
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.8
Salesforce CRM
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
6.1%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
32.9%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.0%
29.5%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Salesforce CRM
Small-Business
25.3%
Mid-Market
45.2%
Enterprise
29.5%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
16.9%
Computer Software
16.8%
 
Internet
20.0%
Retail
14.4%
Information Technology and Services
10.8%
 
Computer Software
20.0%
Computer Software
8.5%
Internet
7.8%
 
Financial Services
5.9%
Marketing and Advertising
7.0%
 
Pharmaceuticals
3.4%
Financial Services
4.5%
 
Other
0.0%
Other
50.8%
Other
53.2%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Salesforce CRM
Computer Software
16.8%
Information Technology and Services
10.8%
Internet
7.8%
Marketing and Advertising
7.0%
Financial Services
4.5%
Other
53.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Intro to Salesforce for Small Business

MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Salesforce CRM

Intro to Salesforce for Small Business

Downloads

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