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Compare MyGuide, Oracle Service Cloud (formerly RightNow), and Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Pricing

 
Professional Edition
$65
/ month per user
 
Standard Edition
$100
/ month per user
 
Enterprise Edition
$200
/ month per user
 
Premium Edition
$300
/ month per user
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Professional Edition
$65/ month per user
Standard Edition
$100/ month per user
Enterprise Edition
$200/ month per user
Premium Edition
$300/ month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.1
7.2
Ease of Use
Ease of Use
9.7
7.7
7.3
Ease of Setup
Ease of SetupNot enough data available
6.8
6.1
Ease of Admin
Ease of AdminNot enough data available
7.3
6.5
Quality of Support
Quality of Support
10.0
7.2
6.4
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.3
6.5
Product Direction (% positive)
Product Direction (% positive)
7.7
5.8
7.6
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.1
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.2
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.7
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.3
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.1
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.2
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.4
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.8
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
6.1%
11.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
32.9%
25.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.0%
62.9%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Small-Business
11.3%
Mid-Market
25.8%
Enterprise
62.9%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
16.9%
Information Technology and Services
23.0%
 
Internet
20.0%
Retail
14.4%
Computer Software
13.8%
 
Computer Software
20.0%
Computer Software
8.5%
Management Consulting
5.7%
 
Financial Services
5.9%
Insurance
4.6%
 
Pharmaceuticals
3.4%
Medical Devices
3.4%
 
Other
0.0%
Other
50.8%
Other
49.4%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Information Technology and Services
23.0%
Computer Software
13.8%
Management Consulting
5.7%
Insurance
4.6%
Medical Devices
3.4%
Other
49.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User in Animation

Fusion offers apps for every part of your business: finance, sales, product managers. There is a high level of design and it's very intuitive.

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Most Helpful Favorable Review
G2 User in Animation

Fusion offers apps for every part of your business: finance, sales, product managers. There is a high level of design and it's very intuitive.

Most Helpful Critical Review
G2 User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

Downloads

MyGuide
No downloads provided
Oracle Service Cloud (formerly RightNow)
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
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