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Compare MyGuide, Oracle Service Cloud (formerly RightNow), and Oracle CRM On Demand

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Oracle CRM On Demand
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.1
7.1
Ease of Use
Ease of Use
9.7
7.7
6.6
Ease of Setup
Ease of SetupNot enough data available
6.8
6.3
Ease of Admin
Ease of AdminNot enough data available
7.3
6.7
Quality of Support
Quality of Support
10.0
7.2
6.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.3
6.7
Product Direction (% positive)
Product Direction (% positive)
7.7
5.8
3.7
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.1
Oracle CRM On Demand
7.1
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.7
Oracle CRM On Demand
6.6
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
Oracle CRM On Demand
6.3
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Oracle CRM On Demand
6.7
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.2
Oracle CRM On Demand
6.3
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Oracle CRM On Demand
6.7
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.8
Oracle CRM On Demand
3.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
6.1%
4.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
32.9%
37.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.0%
58.1%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Oracle CRM On Demand
Small-Business
4.7%
Mid-Market
37.2%
Enterprise
58.1%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
16.9%
Information Technology and Services
12.0%
 
Internet
20.0%
Retail
14.4%
Computer Software
12.0%
 
Computer Software
20.0%
Computer Software
8.5%
Management Consulting
6.0%
 
Financial Services
5.9%
Higher Education
6.0%
 
Pharmaceuticals
3.4%
Computer & Network Security
6.0%
 
Other
0.0%
Other
50.8%
Other
58.0%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Oracle CRM On Demand
Information Technology and Services
12.0%
Computer Software
12.0%
Management Consulting
6.0%
Higher Education
6.0%
Computer & Network Security
6.0%
Other
58.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
MyGuide
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle CRM On Demand
No videos provided

Downloads

 No downloads providedNo downloads provided
MyGuide
No downloads provided
Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand
No downloads provided
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