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Compare MyGuide, Oracle Service Cloud (formerly RightNow), Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), and SugarCRM

Pricing

 
Customer Engagement Plan
$115
/month per user
Sugar Professional
$40
user/month
 
Dynamics 365 Plan
$210
/month per user
Sugar Enterprise
$65
user/month
 
Unified Operations Plan
$190
/month per user
Sugar Ultimate
$150
user/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable
SugarCRM
Sugar Professional
$40user/month
Sugar Enterprise
$65user/month
Sugar Ultimate
$150user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.1
7.9
7.6
Ease of Use
Ease of Use
9.7
7.7
7.3
7.2
Ease of Setup
Ease of SetupNot enough data available
6.8
6.9
6.9
Ease of Admin
Ease of AdminNot enough data available
7.3
7.4
7.5
Quality of Support
Quality of Support
10.0
7.2
7.3
7.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.3
7.6
7.5
Product Direction (% positive)
Product Direction (% positive)
7.7
5.8
6.0
6.3
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
SugarCRM
7.6
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
SugarCRM
7.2
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
SugarCRM
6.9
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
SugarCRM
7.5
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
SugarCRM
7.3
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
SugarCRM
7.5
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0
SugarCRM
6.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
6.1%
30.8%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
32.9%
39.7%
51.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.0%
29.4%
14.8%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
39.7%
Enterprise
29.4%
SugarCRM
Small-Business
33.3%
Mid-Market
51.9%
Enterprise
14.8%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
16.9%
Information Technology and Services
11.2%
Information Technology and Services
15.3%
 
Internet
20.0%
Retail
14.4%
Computer Software
6.6%
Computer Software
13.4%
 
Computer Software
20.0%
Computer Software
8.5%
Retail
5.0%
Financial Services
6.3%
 
Financial Services
5.9%
Financial Services
4.1%
Marketing and Advertising
5.6%
 
Pharmaceuticals
3.4%
Marketing and Advertising
4.0%
Internet
3.0%
 
Other
0.0%
Other
50.8%
Other
69.1%
Other
56.5%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%
SugarCRM
Information Technology and Services
15.3%
Computer Software
13.4%
Financial Services
6.3%
Marketing and Advertising
5.6%
Internet
3.0%
Other
56.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

SugarCRM
Most Helpful Favorable Review
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided
SugarCRM

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Downloads

MyGuide
No downloads provided
Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
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