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Compare MyGuide vs Oracle Service Cloud (formerly RightNow)
See this
comparison of MyGuide vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 85 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.1
Ease of Use
Ease of Use
9.7
7.7
Ease of Setup
Ease of SetupNot enough data available
6.8
Ease of Admin
Ease of AdminNot enough data available
7.3
Quality of Support
Quality of Support
10.0
7.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.3
Product Direction (% positive)
Product Direction (% positive)
7.7
5.8
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.8

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
6.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
32.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
16.9%
 
Internet
20.0%
Retail
14.4%
 
Computer Software
20.0%
Computer Software
8.5%
 
Financial Services
5.9%
 
Pharmaceuticals
3.4%
 
Other
0.0%
Other
50.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

MyGuide
No downloads provided
Oracle Service Cloud (formerly RightNow)
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