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Compare MyGuide, KnowledgeOwl, and Guru

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$380
/Month
 
Additional Users
$20
month
Team
$2400
/month
 
Additional Knowledge Bases
$30
month
Corporate
$7,250
/month
 
Enterprise
Contact Us
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Guru
Essential
$380/Month
Team
$2400/month
Corporate
$7,250/month
Enterprise
Contact Us
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
9.0
8.9
Ease of Use
Ease of Use
9.7
9.0
8.8
Ease of Setup
Ease of SetupNot enough data available
8.9
8.6
Ease of Admin
Ease of AdminNot enough data available
8.9
8.7
Quality of Support
Quality of Support
10.0
9.6
9.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
9.4
Product Direction (% positive)
Product Direction (% positive)
7.7
9.3
8.7
Meets Requirements
MyGuide
10.0
KnowledgeOwl
9.0
Guru
8.9
Ease of Use
MyGuide
9.7
KnowledgeOwl
9.0
Guru
8.8
Ease of Setup
MyGuide
Not enough data available
KnowledgeOwl
8.9
Guru
8.6
Ease of Admin
MyGuide
Not enough data available
KnowledgeOwl
8.9
Guru
8.7
Quality of Support
MyGuide
10.0
KnowledgeOwl
9.6
Guru
9.2
Ease of Doing Business With
MyGuide
Not enough data available
KnowledgeOwl
9.6
Guru
9.4
Product Direction (% positive)
MyGuide
7.7
KnowledgeOwl
9.3
Guru
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
30.4%
20.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
43.5%
62.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
26.1%
17.2%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Guru
Small-Business
20.3%
Mid-Market
62.5%
Enterprise
17.2%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
22.2%
Internet
26.0%
 
Internet
20.0%
Internet
8.3%
Computer Software
25.8%
 
Computer Software
20.0%
Information Technology and Services
8.3%
Information Technology and Services
8.2%
 
Education Management
8.3%
Marketing and Advertising
6.4%
 
Non-Profit Organization Management
6.9%
Consumer Services
3.3%
 
Other
0.0%
Other
45.8%
Other
30.4%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Guru
Internet
26.0%
Computer Software
25.8%
Information Technology and Services
8.2%
Marketing and Advertising
6.4%
Consumer Services
3.3%
Other
30.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

Kevin D.
Administrator

Guru makes it easy to create knowledge base content right where you spend a lot of your time -- in your web browser! Also makes it so easy to search and find content to allow you to quickly answer questions on the fly, whether answering an internal...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User in Computer Software

There is a little bit of groundwork that you need to hammer out to get started

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

KnowledgeOwl
Most Helpful Favorable Review
G2 User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Guru
Most Helpful Favorable Review
Kevin D.
Administrator

Guru makes it easy to create knowledge base content right where you spend a lot of your time -- in your web browser! Also makes it so easy to search and find content to allow you to quickly answer questions on the fly, whether answering an internal...

Most Helpful Critical Review
G2 User in Computer Software

There is a little bit of groundwork that you need to hammer out to get started

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