Compare MyGuide, HubSpot Service Hub, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
 
Service Hub Professional
$400
/month
Team
$19
/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.9
8.7
Ease of Use
Ease of Use
9.7
9.1
8.6
Ease of Setup
Ease of SetupNot enough data available
8.2
8.2
Ease of Admin
Ease of AdminNot enough data available
8.2
8.3
Quality of Support
Quality of Support
10.0
8.7
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.6
Meets Requirements
MyGuide
10.0
HubSpot Service Hub
8.9
Zendesk Support
8.7
Ease of Use
MyGuide
9.7
HubSpot Service Hub
9.1
Zendesk Support
8.6
Ease of Setup
MyGuide
Not enough data available
HubSpot Service Hub
8.2
Zendesk Support
8.2
Ease of Admin
MyGuide
Not enough data available
HubSpot Service Hub
8.2
Zendesk Support
8.3
Quality of Support
MyGuide
10.0
HubSpot Service Hub
8.7
Zendesk Support
8.3
Ease of Doing Business With
MyGuide
Not enough data available
HubSpot Service Hub
8.9
Zendesk Support
8.4
Product Direction (% positive)
MyGuide
7.7
HubSpot Service Hub
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
HubSpot Service Hub
8.2
Zendesk Support
8.6
Searchable Articles
MyGuide
Not enough data available
HubSpot Service Hub
8.3
Zendesk Support
8.6
Community Forums
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Forum to Reponse
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Live Chat
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
65.4%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
30.8%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.8%
16.8%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
21.2%
Computer Software
17.5%
 
Internet
20.0%
Telecommunications
9.1%
Information Technology and Services
15.2%
 
Computer Software
20.0%
Mechanical or Industrial Engineering
6.1%
Internet
9.9%
 
Legal Services
6.1%
Marketing and Advertising
4.7%
 
Education Management
6.1%
Retail
3.5%
 
Other
0.0%
Other
51.5%
Other
49.2%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MyGuide
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
MyGuide
No downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
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