Compare MyGuide vs HubSpot Service Hub

See this
comparison of MyGuide vs. HubSpot Service Hub
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. HubSpot Service Hub rates 4.3/5 stars with 26 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
MyGuide
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.9
Ease of Use
Ease of Use
9.7
9.1
Ease of Setup
Ease of SetupNot enough data available
8.2
Ease of Admin
Ease of AdminNot enough data available
8.2
Quality of Support
Quality of Support
10.0
8.7
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
Meets Requirements
MyGuide
10.0
HubSpot Service Hub
8.9
Ease of Use
MyGuide
9.7
HubSpot Service Hub
9.1
Ease of Setup
MyGuide
Not enough data available
HubSpot Service Hub
8.2
Ease of Admin
MyGuide
Not enough data available
HubSpot Service Hub
8.2
Quality of Support
MyGuide
10.0
HubSpot Service Hub
8.7
Ease of Doing Business With
MyGuide
Not enough data available
HubSpot Service Hub
8.9
Product Direction (% positive)
MyGuide
7.7
HubSpot Service Hub
10.0

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
HubSpot Service Hub
8.2
Searchable Articles
MyGuide
Not enough data available
HubSpot Service Hub
8.3
Community Forums
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Forum to Reponse
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Tickets and Tagging
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available
Live Chat
MyGuide
Not enough data available
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
65.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
30.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.8%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
21.2%
 
Internet
20.0%
Telecommunications
9.1%
 
Computer Software
20.0%
Mechanical or Industrial Engineering
6.1%
 
Legal Services
6.1%
 
Education Management
6.1%
 
Other
0.0%
Other
51.5%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
MyGuide
No downloads provided
HubSpot Service Hub
No downloads provided
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