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Compare MyGuide, Helpshift, and Zendesk Support

Pricing

 
Professional
$95
Per User / Per Month
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
Team
$19
/month
 
Platinum
$160
Per User / Per Month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.7
Ease of Use
Ease of Use
9.7
8.8
8.6
Ease of Setup
Ease of SetupNot enough data available
8.8
8.2
Ease of Admin
Ease of AdminNot enough data available
8.5
8.3
Quality of Support
Quality of Support
10.0
8.5
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
8.2
7.6
Meets Requirements
MyGuide
10.0
Helpshift
8.6
Zendesk Support
8.7
Ease of Use
MyGuide
9.7
Helpshift
8.8
Zendesk Support
8.6
Ease of Setup
MyGuide
Not enough data available
Helpshift
8.8
Zendesk Support
8.2
Ease of Admin
MyGuide
Not enough data available
Helpshift
8.5
Zendesk Support
8.3
Quality of Support
MyGuide
10.0
Helpshift
8.5
Zendesk Support
8.3
Ease of Doing Business With
MyGuide
Not enough data available
Helpshift
8.7
Zendesk Support
8.4
Product Direction (% positive)
MyGuide
7.7
Helpshift
8.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Helpshift
8.9
Zendesk Support
8.6
Searchable Articles
MyGuide
Not enough data available
Helpshift
8.6
Zendesk Support
8.6
Community Forums
MyGuide
Not enough data available
Helpshift
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
MyGuide
Not enough data available
Helpshift
8.3
Zendesk Support
8.2
Interaction
Web Portals
MyGuide
Not enough data available
Helpshift
8.6
Zendesk Support
8.6
Forum to Reponse
MyGuide
Not enough data available
Helpshift
8.8
Zendesk Support
8.5
Tickets and Tagging
MyGuide
Not enough data available
Helpshift
9.0
Zendesk Support
8.9
Live Chat
MyGuide
Not enough data available
Helpshift
9.0
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
16.5%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
65.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
18.2%
16.7%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Games
13.0%
Computer Software
17.8%
 
Internet
20.0%
Consumer Services
9.8%
Information Technology and Services
15.3%
 
Computer Software
20.0%
Financial Services
8.2%
Internet
10.1%
 
Entertainment
8.2%
Marketing and Advertising
4.7%
 
Consumer Goods
7.6%
Retail
3.3%
 
Other
0.0%
Other
53.3%
Other
48.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 User in Internet

The search function for finding old tickets

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Helpshift
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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