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Compare MyGuide, Helpshift, and Salesforce Service Cloud

Pricing

 
Professional
$95
Per User / Per Month
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Enterprise
$135
Per User / Per Month
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Platinum
$160
Per User / Per Month
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.5
Ease of Use
Ease of Use
9.7
8.8
8.0
Ease of Setup
Ease of SetupNot enough data available
8.8
7.5
Ease of Admin
Ease of AdminNot enough data available
8.5
8.0
Quality of Support
Quality of Support
10.0
8.5
8.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
8.2
7.8
Meets Requirements
MyGuide
10.0
Helpshift
8.6
Salesforce Service Cloud
8.5
Ease of Use
MyGuide
9.7
Helpshift
8.8
Salesforce Service Cloud
8.0
Ease of Setup
MyGuide
Not enough data available
Helpshift
8.8
Salesforce Service Cloud
7.5
Ease of Admin
MyGuide
Not enough data available
Helpshift
8.5
Salesforce Service Cloud
8.0
Quality of Support
MyGuide
10.0
Helpshift
8.5
Salesforce Service Cloud
8.1
Ease of Doing Business With
MyGuide
Not enough data available
Helpshift
8.7
Salesforce Service Cloud
8.4
Product Direction (% positive)
MyGuide
7.7
Helpshift
8.2
Salesforce Service Cloud
7.8

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Helpshift
8.9
Salesforce Service Cloud
8.5
Searchable Articles
MyGuide
Not enough data available
Helpshift
8.6
Salesforce Service Cloud
8.2
Community Forums
MyGuide
Not enough data available
Helpshift
8.4
Salesforce Service Cloud
8.3
Interactive FAQs & Forums
MyGuide
Not enough data available
Helpshift
8.3
Salesforce Service Cloud
8.0
Interaction
Web Portals
MyGuide
Not enough data available
Helpshift
8.6
Salesforce Service Cloud
8.4
Forum to Reponse
MyGuide
Not enough data available
Helpshift
8.8
Salesforce Service Cloud
8.4
Tickets and Tagging
MyGuide
Not enough data available
Helpshift
9.0
Salesforce Service Cloud
8.5
Live Chat
MyGuide
Not enough data available
Helpshift
9.0
Salesforce Service Cloud
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
16.5%
24.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
65.3%
41.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
18.2%
34.2%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Salesforce Service Cloud
Small-Business
24.8%
Mid-Market
41.0%
Enterprise
34.2%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Games
13.0%
Information Technology and Services
14.7%
 
Internet
20.0%
Consumer Services
9.8%
Computer Software
14.2%
 
Computer Software
20.0%
Financial Services
8.2%
Internet
8.1%
 
Entertainment
8.2%
Hospital & Health Care
3.6%
 
Consumer Goods
7.6%
Financial Services
3.4%
 
Other
0.0%
Other
53.3%
Other
55.9%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 User in Internet

The search function for finding old tickets

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Helpshift
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Screenshots

 
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Videos

 No videos providedNo videos provided

Happy customers. Let’s make them happier with Service Cloud.

MyGuide
No videos provided
Helpshift
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

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