Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare MyGuide, Helpshift, and Freshdesk

Pricing

 
Professional
$95
Per User / Per Month
Sprout
Free
for UNLIMITED agents
 
Enterprise
$135
Per User / Per Month
Blossom
$19
/ agent / month billed annually
 
Platinum
$160
Per User / Per Month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.5
Ease of Use
Ease of Use
9.7
8.8
8.8
Ease of Setup
Ease of SetupNot enough data available
8.8
8.6
Ease of Admin
Ease of AdminNot enough data available
8.5
8.7
Quality of Support
Quality of Support
10.0
8.5
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.7
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
8.2
8.6
Meets Requirements
MyGuide
10.0
Helpshift
8.6
Freshdesk
8.5
Ease of Use
MyGuide
9.7
Helpshift
8.8
Freshdesk
8.8
Ease of Setup
MyGuide
Not enough data available
Helpshift
8.8
Freshdesk
8.6
Ease of Admin
MyGuide
Not enough data available
Helpshift
8.5
Freshdesk
8.7
Quality of Support
MyGuide
10.0
Helpshift
8.5
Freshdesk
8.9
Ease of Doing Business With
MyGuide
Not enough data available
Helpshift
8.7
Freshdesk
8.8
Product Direction (% positive)
MyGuide
7.7
Helpshift
8.2
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Helpshift
8.9
Freshdesk
8.8
Searchable Articles
MyGuide
Not enough data available
Helpshift
8.6
Freshdesk
8.6
Community Forums
MyGuide
Not enough data available
Helpshift
8.4
Freshdesk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Helpshift
8.3
Freshdesk
8.5
Interaction
Web Portals
MyGuide
Not enough data available
Helpshift
8.6
Freshdesk
7.2
Forum to Reponse
MyGuide
Not enough data available
Helpshift
8.8
Freshdesk
8.5
Tickets and Tagging
MyGuide
Not enough data available
Helpshift
9.0
Freshdesk
8.8
Live Chat
MyGuide
Not enough data available
Helpshift
9.0
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
16.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
65.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
18.2%
10.9%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Games
13.0%
Information Technology and Services
20.4%
 
Internet
20.0%
Consumer Services
9.8%
Computer Software
13.9%
 
Computer Software
20.0%
Financial Services
8.2%
Internet
5.9%
 
Entertainment
8.2%
Education Management
3.7%
 
Consumer Goods
7.6%
E-Learning
3.4%
 
Other
0.0%
Other
53.3%
Other
52.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Helpshift
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided
MyGuide
No videos provided
Helpshift
No videos provided
Freshdesk
Ask MyGuide a QuestionContact MyGuideAsk Helpshift a QuestionContact HelpshiftAsk Freshdesk a QuestionContact Freshdesk