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Compare MyGuide vs Helpshift
See this
comparison of MyGuide vs. Helpshift
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Helpshift rates 4.3/5 stars with 169 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
Ease of Use
Ease of Use
9.7
8.8
Ease of Setup
Ease of SetupNot enough data available
8.8
Ease of Admin
Ease of AdminNot enough data available
8.5
Quality of Support
Quality of Support
10.0
8.5
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.7
Product Direction (% positive)
Product Direction (% positive)
7.7
8.2
Meets Requirements
MyGuide
10.0
Helpshift
8.6
Ease of Use
MyGuide
9.7
Helpshift
8.8
Ease of Setup
MyGuide
Not enough data available
Helpshift
8.8
Ease of Admin
MyGuide
Not enough data available
Helpshift
8.5
Quality of Support
MyGuide
10.0
Helpshift
8.5
Ease of Doing Business With
MyGuide
Not enough data available
Helpshift
8.7
Product Direction (% positive)
MyGuide
7.7
Helpshift
8.2

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Helpshift
8.9
Searchable Articles
MyGuide
Not enough data available
Helpshift
8.6
Community Forums
MyGuide
Not enough data available
Helpshift
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Helpshift
8.3
Interaction
Web Portals
MyGuide
Not enough data available
Helpshift
8.5
Forum to Reponse
MyGuide
Not enough data available
Helpshift
8.8
Tickets and Tagging
MyGuide
Not enough data available
Helpshift
9.0
Live Chat
MyGuide
Not enough data available
Helpshift
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
16.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
65.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
18.3%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Helpshift
Small-Business
16.6%
Mid-Market
65.1%
Enterprise
18.3%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Games
13.1%
 
Internet
20.0%
Consumer Services
9.8%
 
Computer Software
20.0%
Financial Services
8.2%
 
Entertainment
8.2%
 
Consumer Goods
7.7%
 
Other
0.0%
Other
53.0%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Helpshift
Computer Games
13.1%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
53.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 User in Internet

The search function for finding old tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

 
MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Helpshift
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Screenshots

 
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