# MSP360 RMM, Syncro vs Datto RMM Comparison

| | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 24 | 501 | 759 | 
| **Largest Market Segment** | Small-Business (91.7% of reviews) | Small-Business (89.8% of reviews) | Small-Business (62.6% of reviews) | 
| **Entry Level Price** | Free 1 Admin With One-Time Purchase | $129.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### MSP360 RMM

Pros:
- Customer Support (1 reviews)
- Reliability (1 reviews)


### Syncro

Pros:
- Ease of Use (245 reviews)
- Features (159 reviews)

Cons:
- Missing Features (107 reviews)
- Improvement Needed (83 reviews)

### Datto RMM

Pros:
- Ease of Use (85 reviews)
- Automation (58 reviews)

Cons:
- Remote Access Issues (36 reviews)
- Slow Performance (24 reviews)

---
## Ratings Comparison
| Rating | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
  | **Meets Requirements** | 8.2 (20 reviews) | 8.8 (348 reviews) | 8.9 (661 reviews) | 
  | **Ease of Use** | 8.2 (20 reviews) | 8.8 (356 reviews) | 8.8 (722 reviews) | 
  | **Ease of Setup** | 8.9 (20 reviews) | 8.7 (315 reviews) | 8.7 (631 reviews) | 
  | **Ease of Admin** | 8.6 (14 reviews) | 8.9 (257 reviews) | 8.9 (502 reviews) | 
  | **Quality of Support** | 9.1 (19 reviews) | 8.5 (322 reviews) | 8.4 (598 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (15 reviews) | 9.1 (252 reviews) | 9.0 (475 reviews) | 
  | **Product Direction (% positive)** | 8.8 (19 reviews) | 9.1 (347 reviews) | 9.1 (655 reviews) | 

---
## Pricing

### MSP360 RMM

#### Entry-Level Pricing

Plan: Community Edition

Price: Free 1 Admin With One-Time Purchase

Description: Free RMM Software for MSPs

Key Features:
- 50 endpoints
- Centralized management
- Computer health monitoring

[Browse all 2 editions](https://www.g2.com/products/msp360-rmm/pricing)

#### Free Trial

Yes

### Syncro

#### Entry-Level Pricing

Plan: Core

Price: $129.00 Per Month

Description: Pricing per user / month

Key Features:
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine

[Browse all 2 editions](https://www.g2.com/products/syncro/pricing)

#### Free Trial

Yes

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **MSP360 RMM** | 8.2/10 | 18 |
| **Syncro** | 7.4/10 | 306 |
| **Datto RMM** | 7.9/10 | 582 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Device Management** | 9.0 (17 reviews) | 8.9 (290 reviews) | 9.2 (561 reviews) | 
| **Asset Management** | Not enough data | 8.7 (49 reviews) | 8.8 (39 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.0 (33 reviews) | 7.9 (30 reviews) | 

#### Monitoring and Management

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Remote Monitoring** | 8.8 (18 reviews) | 8.9 (284 reviews) | 9.2 (560 reviews) | 
| **Asset Tracking** | Feature Not Available | 8.5 (279 reviews) | 8.5 (533 reviews) | 
| **Application Deployment** | 7.1 (12 reviews) | 8.3 (274 reviews) | 8.5 (539 reviews) | 
| **Patch Management** | 8.4 (16 reviews) | 8.2 (282 reviews) | 8.6 (554 reviews) | 
| **Asset Tracking** | Not enough data | 8.9 (41 reviews) | 8.5 (30 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (45 reviews) | 8.7 (38 reviews) | 

#### Service Management

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Remote Access** | 7.8 (16 reviews) | 8.7 (279 reviews) | 8.8 (555 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (34 reviews) | 8.7 (40 reviews) | 
| **Ticketing** | Not enough data | 8.8 (56 reviews) | 7.3 (33 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (27 reviews) | 7.3 (30 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (26 reviews) | 6.9 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (28 reviews) | 7.8 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 5.4 (27 reviews) | 7.0 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.1 (26 reviews) | 6.7 (25 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (26 reviews) | 6.7 (25 reviews) | 
| **Decision Making** | Not enough data | 5.1 (26 reviews) | 6.7 (26 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **MSP360 RMM** | N/A | N/A |
| **Syncro** | 6.5/10 | 175 |
| **Datto RMM** | N/A | N/A |

#### Customer Management

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Customer Profiles** | Not enough data | 8.4 (157 reviews) | Not enough data | 
| **Sales** | Not enough data | 7.0 (147 reviews) | Not enough data | 
| **Marketing** | Not enough data | 6.2 (145 reviews) | Not enough data | 
| **Client Portal** | Not enough data | 7.4 (154 reviews) | Not enough data | 

#### Project Management

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Project Planning** | Not enough data | 6.1 (148 reviews) | Not enough data | 
| **Project Tracking** | Not enough data | 6.2 (149 reviews) | Not enough data | 
| **Resource Definition** | Not enough data | 6.5 (145 reviews) | Not enough data | 
| **Resource Management** | Not enough data | 6.6 (144 reviews) | Not enough data | 

#### Accounting

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Revenue Recognition** | Not enough data | 6.9 (145 reviews) | Not enough data | 
| **Invoice Management** | Not enough data | 7.7 (155 reviews) | Not enough data | 
| **Payments** | Not enough data | 7.2 (153 reviews) | Not enough data | 
| **Project Accounting** | Not enough data | 6.3 (139 reviews) | Not enough data | 
| **Budget Tracking** | Not enough data | 6.1 (137 reviews) | Not enough data | 

#### Portfolio Management

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Portfolio Definition** | Not enough data | 6.3 (137 reviews) | Not enough data | 
| **Portfolio Performance** | Not enough data | 6.2 (136 reviews) | Not enough data | 
| **Risk** | Not enough data | 6.3 (138 reviews) | Not enough data | 
| **Portfolio Mix** | Not enough data | 6.1 (134 reviews) | Not enough data | 

#### Analytics

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Forecasting** | Not enough data | 6.2 (133 reviews) | Not enough data | 
| **Reporting** | Not enough data | 7.3 (149 reviews) | Not enough data | 
| **KPIs** | Not enough data | 6.6 (134 reviews) | Not enough data | 

#### Administration

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Standard Integrations** | Not enough data | 7.5 (152 reviews) | Not enough data | 
| **Workflow** | Not enough data | 7.3 (147 reviews) | Not enough data | 
| **Access Management** | Not enough data | 8.0 (147 reviews) | Not enough data | 

#### Platform

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **APIs** | Not enough data | 7.7 (143 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 7.0 (132 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.9 (149 reviews) | Not enough data | 
| **Mobile** | Not enough data | 6.8 (143 reviews) | Not enough data | 
| **Offline Access** | Not enough data | 5.0 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (52 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 5.1 (50 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | 4.9 (13 reviews) | Not enough data | 
| **Smart task suggestions** | Not enough data | 4.8 (14 reviews) | Not enough data | 
| **Automated workflows** | Not enough data | 5.8 (16 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.1 (13 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **MSP360 RMM** | N/A | N/A |
| **Syncro** | 7.6/10 | 221 |
| **Datto RMM** | 7.7/10 | 484 |

#### Administration

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 8.4 (203 reviews) | 8.7 (474 reviews) | 
| **File Sharing** | Not enough data | 8.4 (199 reviews) | 8.3 (476 reviews) | 
| **Session Recording** | Not enough data | 7.2 (181 reviews) | 7.2 (455 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.0 (207 reviews) | 8.5 (467 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.2 (196 reviews) | 8.5 (461 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.1 (200 reviews) | 8.6 (469 reviews) | 

#### Maintenance

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | 8.9 (213 reviews) | 9.1 (473 reviews) | 
| **Remote Printing** | Not enough data | 7.6 (174 reviews) | 7.1 (444 reviews) | 

#### Communication 

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Text Chat** | Not enough data | 8.0 (191 reviews) | 8.0 (460 reviews) | 
| **VoIP** | Not enough data | 5.1 (162 reviews) | 6.0 (431 reviews) | 
| **Video Conference Call** | Not enough data | 5.0 (163 reviews) | 5.9 (428 reviews) | 
| **Screen Annotations** | Not enough data | 6.2 (169 reviews) | 6.6 (431 reviews) | 

#### Security

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Data Encryption** | Not enough data | 7.9 (175 reviews) | 7.8 (439 reviews) | 
| **Compliance** | Not enough data | 8.0 (179 reviews) | 8.1 (447 reviews) | 

#### Device Support

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | 6.6 (179 reviews) | 6.1 (437 reviews) | 
| **Multi-Platform Support** | Not enough data | 7.8 (186 reviews) | 7.6 (447 reviews) | 
| **Cross-Platform** | Not enough data | 7.7 (190 reviews) | 7.7 (447 reviews) | 

#### Performance

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Reporting** | Not enough data | 7.9 (201 reviews) | 8.2 (458 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **MSP360 RMM** | N/A | N/A |
| **Syncro** | 5.6/10 | 85 |
| **Datto RMM** | 7.0/10 | 265 |

#### Generative AI

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 5.6 (85 reviews) | 7.0 (264 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **MSP360 RMM** | N/A | N/A |
| **Syncro** | N/A | N/A |
| **Datto RMM** | N/A | N/A |

#### System Control

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **MSP360 RMM** | N/A | N/A |
| **Syncro** | 8.2/10 | 210 |
| **Datto RMM** | N/A | N/A |

#### Administration

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Usage Information** | Not enough data | 8.4 (189 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.6 (197 reviews) | Not enough data | 
| **Diagnostics** | Not enough data | 8.5 (198 reviews) | Not enough data | 
| **Session Recording** | Not enough data | 7.0 (172 reviews) | Not enough data | 
| **Session Transfer** | Not enough data | 7.3 (163 reviews) | Not enough data | 
| **Unattended Access** | Not enough data | 9.2 (196 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 8.5 (189 reviews) | Not enough data | 

#### Platform

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.0 (188 reviews) | Not enough data | 
| **Mobile Device Access** | Not enough data | Feature Not Available | Not enough data | 
| **Applications Management** | Not enough data | 8.0 (188 reviews) | Not enough data | 
| **Remote Device Control** | Not enough data | Feature Not Available | Not enough data | 

#### Security

| Feature | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | Not enough data | 
| **Device Management** | Not enough data | Feature Not Available | Not enough data | 
| **Device Enrollment** | Not enough data | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)


**Unique to Syncro (4):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to Datto RMM (3):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | MSP360 RMM | Syncro | Datto RMM | 
|---|---|---|---|
| **Small-Business** | 91.7% | 89.8% | 62.6% | 
| **Mid-Market** | 8.3% | 9.1% | 33.6% | 
| **Enterprise** | 0% | 1.1% | 3.9% | 

### By Industry

#### MSP360 RMM

- **Information Technology and Services:** 50.0%
- **Computer & Network Security:** 29.2%
- **Pharmaceuticals:** 4.2%
- **Medical Practice:** 4.2%
- **Electrical/Electronic Manufacturing:** 4.2%
- **Construction:** 4.2%
- **Computer Hardware:** 4.2%

#### Syncro

- **Information Technology and Services:** 53.6%
- **Computer & Network Security:** 25.3%
- **Computer Networking:** 3.4%
- **Consulting:** 1.6%
- **Computer Hardware:** 1.6%
- **Accounting:** 1.0%
- **Computer Software:** 1.0%
- **Telecommunications:** 0.8%
- **Primary/Secondary Education:** 0.8%
- **Construction:** 0.8%
- **Other:** 10.2%

#### Datto RMM

- **Information Technology and Services:** 45.2%
- **Computer & Network Security:** 23.3%
- **Computer Networking:** 2.2%
- **Manufacturing:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Financial Services:** 1.8%
- **Consulting:** 1.6%
- **Accounting:** 1.5%
- **Construction:** 1.5%
- **Computer Software:** 1.2%
- **Other:** 17.7%

---
## Alternatives

### Alternatives to MSP360 RMM

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1348 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (230 reviews)

### Alternatives to Syncro

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (266 reviews)

---
## Top Discussions

### MSP360 RMM

No discussions available for this product.

### Syncro

- Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments
  > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.  "
- Title: [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) — 1 comment
  > **Top comment:** "Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the..."
- Title: [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) — 1 comment
  > **Top comment:** "The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like..."

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/msp360-rmm-vs-syncro-vs-datto-rmm)