Compare MSP360 RMM and Syncro
At a Glance
Market Segments
Small-Business (94.7% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
Free 1 Admin With One-Time Purchase
$129.00 Per Month
MSP360 RMM
Star Rating
(19)4.3 out of 5
Market Segments
Small-Business (94.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Admin With One-Time Purchase
Free Trial is available
Browse all 2 pricing plans
Syncro
Star Rating
(499)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Syncro excels in providing a comprehensive toolset for IT management, with users highlighting its ability to manage inventory, invoicing, and remote assistance all in one platform. This all-in-one functionality is particularly praised by IT managers who find it invaluable for their operations.
- Users say that while Syncro offers a robust feature set, MSP360 RMM shines in customer support, with feedback noting that their support team is responsive, knowledgeable, and friendly. This level of support can be crucial for businesses that require immediate assistance.
- Reviewers mention that Syncro has a higher overall satisfaction score, reflecting its effectiveness in meeting user needs. Users appreciate features like the built-in ticketing portal and remote desktop tools, which streamline daily operations for IT companies.
- According to verified reviews, MSP360 RMM is noted for its clean and straightforward interface, making it easy for users to navigate and find specific endpoints or resources. This simplicity can be a significant advantage for teams looking for efficiency in their day-to-day tasks.
- G2 reviewers highlight that Syncro's implementation process is generally smooth, with many users praising its intuitive onboarding experience. In contrast, some users of MSP360 RMM have found the setup to be complex due to the numerous options available, which may require a steeper learning curve.
- Users report that while both products cater primarily to small businesses, Syncro's higher G2 score indicates a stronger overall user satisfaction, particularly in areas like remote monitoring and application deployment, which are critical for effective IT management.
Pricing
Entry-Level Pricing
MSP360 RMM
Community Edition
Free
1 Admin With One-Time Purchase
Free RMM Software for MSPs
- 50 endpoints
- Centralized management
- Computer health monitoring
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
MSP360 RMM
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.1
15
8.8
347
Ease of Use
7.8
15
8.8
355
Ease of Setup
8.8
15
8.7
314
Ease of Admin
8.6
14
8.9
257
Quality of Support
9.2
14
8.5
321
Has the product been a good partner in doing business?
9.2
15
9.1
252
Product Direction (% positive)
8.3
14
9.1
346
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
8.6
12
8.9
290
Not enough data
8.7
48
Not enough data
8.0
33
Monitoring and Management
8.3
13
8.9
283
Feature Not Available
8.5
279
7.3
11
8.3
274
8.1
12
8.2
282
Not enough data
8.9
41
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
45
Service Management
7.1
12
8.7
278
Not enough data
8.1
34
Not enough data
8.8
56
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
154
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
155
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
149
Not enough data
6.6
134
Administration
Not enough data
7.5
151
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
148
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Administration
Not enough data
8.4
203
Not enough data
8.4
199
Not enough data
7.2
181
Not enough data
9.0
207
Not enough data
8.2
196
Not enough data
8.1
200
Maintenance
Not enough data
8.9
213
Not enough data
7.6
174
Communication
Not enough data
8.0
191
Not enough data
5.1
162
Not enough data
5.0
163
Not enough data
6.2
169
Security
Not enough data
7.9
175
Not enough data
8.0
179
Device Support
Not enough data
6.6
179
Not enough data
7.8
186
Not enough data
7.7
190
Performance
Not enough data
7.9
201
Generative AI
Not enough data
5.6
85
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
189
Not enough data
8.6
197
Not enough data
8.5
198
Not enough data
7.0
172
Not enough data
7.3
163
Not enough data
9.2
196
Not enough data
8.5
189
Platform
Not enough data
8.0
188
Not enough data
Feature Not Available
Not enough data
8.0
188
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
MSP360 RMM and Syncro are categorized as Remote Monitoring & Management (RMM)
Unique Categories
MSP360 RMM has no unique categories
Syncro is categorized as Remote Support, Remote Desktop, Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
MSP360 RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.6%
Computer & Network Security
26.3%
Medical Practice
5.3%
Electrical/Electronic Manufacturing
5.3%
Construction
5.3%
Other
5.3%
Information Technology and Services
53.8%
Computer & Network Security
25.3%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
MSP360 RMM has no discussions with answers
What is Synchro software used for?
3 Comments
SS
It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to. Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
