Compare MSP360 Connect and Syncro 
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
Free 1 User
$129.00 Per Month
MSP360 Connect
Star Rating
(52)4.2 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 3 pricing plansSyncro
Star Rating
(464)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Syncro excels in providing a comprehensive toolset for IT management, allowing users to manage inventory, invoicing, and remote assistance all in one place. This all-in-one functionality is particularly praised by IT managers who find it invaluable for streamlining operations.
- Users say that MSP360 Connect stands out for its ease of use, especially when managing backups across different operating systems. Reviewers appreciate its fast and secure performance, making it a great choice for those with straightforward remote management needs.
- According to verified reviews, Syncro's ticketing portal is a significant asset for IT companies, helping to efficiently manage support requests. Users highlight how this feature, combined with its built-in remote desktop tool, enhances their overall service delivery.
- Reviewers mention that while MSP360 Connect offers impressive session recording and transfer capabilities, it may not provide the same level of comprehensive features as Syncro, which integrates various IT management tools into a single platform.
- G2 reviewers highlight that MSP360 Connect has a higher score for ease of setup and administration, making it a favorable option for users who prioritize a quick and intuitive onboarding experience. This is particularly beneficial for small businesses looking to implement remote management solutions without extensive training.
- Users express that while both products have strong support ratings, MSP360 Connect is noted for its exceptional partnership in business, with users feeling well-supported in their operations. In contrast, Syncro, while still providing good support, has slightly lower satisfaction in this area.
Pricing
Entry-Level Pricing
MSP360 Connect
Connect Free
Free
1 User
For personal use
- 5 devices in the address book
- Attended access only
- File transfer
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
MSP360 Connect
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.9
39
8.8
344
Ease of Use
8.9
39
8.8
351
Ease of Setup
9.3
21
8.7
310
Ease of Admin
9.1
20
8.9
258
Quality of Support
9.0
28
8.5
318
Has the product been a good partner in doing business?
9.5
16
9.1
253
Product Direction (% positive)
9.1
39
9.0
342
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
290
Not enough data
8.7
46
Not enough data
8.0
33
Monitoring and Management
Not enough data
8.8
284
Not enough data
8.5
278
Not enough data
8.2
273
Not enough data
8.1
282
Not enough data
8.8
40
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
44
Service Management
Not enough data
8.7
277
Not enough data
8.1
34
Not enough data
8.8
53
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
153
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
154
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
147
Not enough data
6.6
134
Administration
Not enough data
7.5
150
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
147
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Administration
Not enough data
8.4
205
Not enough data
8.4
201
Not enough data
7.2
183
Not enough data
8.9
209
Not enough data
8.2
198
Not enough data
8.1
202
Maintenance
Not enough data
8.9
215
Not enough data
7.6
176
Communication
Not enough data
8.0
193
Not enough data
5.1
164
Not enough data
5.0
165
Not enough data
6.2
171
Security
Not enough data
7.9
177
Not enough data
8.0
181
Device Support
Not enough data
6.6
181
Not enough data
7.8
188
Not enough data
7.7
192
Performance
Not enough data
7.8
203
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.6
86
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
8.4
189
Feature Not Available
8.6
198
Feature Not Available
8.5
199
9.1
16
7.0
173
9.1
19
7.3
164
9.2
24
9.2
197
8.3
22
8.5
190
Platform
Not enough data
8.0
189
Not enough data
Feature Not Available
Feature Not Available
8.0
188
8.7
26
Feature Not Available
Security
Feature Not Available
Feature Not Available
8.4
16
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
MSP360 Connect and Syncro are categorized as Remote Desktop
Unique Categories
MSP360 Connect is categorized as OT Secure Remote Access
Syncro is categorized as Remote Monitoring & Management (RMM), Remote Support, Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
MSP360 Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.4%
Education Management
6.1%
Consumer Electronics
4.1%
Construction
4.1%
Computer Software
4.1%
Other
63.3%
Information Technology and Services
54.4%
Computer & Network Security
24.8%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.2%
Discussions
standby connection
1 Comment
SN
You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature...Read more
MSP360 Connect has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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