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At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
Free 1 User
$129.00 Per Month
MSP360 Connect
Star Rating
(52)4.2 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 3 pricing plansSyncro
Star Rating
(388)4.5 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MSP360 Connect excels in "Unattended Remote Access" with a score of 9.2, highlighting its reliability for remote support, while Syncro's score of 9.1 is also strong but slightly lower, indicating that MSP360 may offer a more seamless experience in this area.
- Reviewers mention that MSP360 Connect's "Session Recording" feature is rated at 9.1, which is significantly higher than Syncro's 6.9. This suggests that users find MSP360's session recording capabilities more robust and useful for training and compliance purposes.
- G2 users indicate that MSP360 Connect has a superior "Ease of Setup" score of 9.3 compared to Syncro's 8.8, suggesting that new users may find MSP360 Connect easier to implement and start using effectively.
- Users on G2 highlight that while both products offer "File Sharing," MSP360 Connect scores 8.3, slightly lower than Syncro's 8.4. However, reviewers note that the overall user experience with file sharing in Syncro feels more integrated with their workflows.
- Reviewers mention that MSP360 Connect's "Quality of Support" is rated at 9.0, which is higher than Syncro's 8.4. This indicates that users may have a more positive experience with customer support when using MSP360 Connect.
- Users say that both products have strong "Device Management" capabilities, with MSP360 Connect scoring 8.4 and Syncro at 8.3. However, reviewers note that MSP360 Connect's features are perceived as more user-friendly, making it easier to manage devices effectively.
Pricing
Entry-Level Pricing
MSP360 Connect
Connect Free
Free
1 User
For personal use
- 5 devices in the address book
- Attended access only
- File transfer
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
MSP360 Connect
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.9
39
8.8
331
Ease of Use
8.9
39
8.8
338
Ease of Setup
9.3
21
8.7
299
Ease of Admin
9.1
20
8.9
252
Quality of Support
9.0
28
8.5
307
Has the product been a good partner in doing business?
9.5
16
9.1
247
Product Direction (% positive)
9.1
39
9.0
329
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.8
283
Not enough data
8.6
44
Not enough data
7.9
31
Monitoring and Management
Not enough data
8.8
277
Not enough data
8.5
273
Not enough data
8.2
268
Not enough data
8.1
275
Not enough data
8.7
37
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
41
Service Management
Not enough data
8.6
270
Not enough data
8.1
31
Not enough data
8.9
48
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.8
26
Not enough data
5.5
25
Not enough data
6.0
26
Not enough data
5.6
26
Not enough data
5.3
25
Not enough data
5.2
25
Not enough data
5.3
25
Customer Management
Not enough data
8.4
153
Not enough data
7.0
144
Not enough data
6.3
142
Not enough data
7.4
149
Project Management
Not enough data
6.2
144
Not enough data
6.2
145
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
142
Not enough data
7.7
147
Not enough data
7.3
148
Not enough data
6.4
136
Not enough data
6.1
134
Portfolio Management
Not enough data
6.3
134
Not enough data
6.2
133
Not enough data
6.3
134
Not enough data
6.1
131
Analytics
Not enough data
6.2
130
Not enough data
7.3
143
Not enough data
6.6
131
Administration
Not enough data
7.5
146
Not enough data
7.3
144
Not enough data
7.9
143
Platform
Not enough data
7.7
140
Not enough data
6.9
128
Not enough data
9.0
143
Not enough data
6.7
140
Not enough data
4.9
131
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Administration
Not enough data
8.4
200
Not enough data
8.4
198
Not enough data
7.2
180
Not enough data
8.9
205
Not enough data
8.2
194
Not enough data
8.1
199
Maintenance
Not enough data
8.9
211
Not enough data
7.6
173
Communication
Not enough data
8.0
191
Not enough data
5.2
162
Not enough data
5.1
163
Not enough data
6.2
169
Security
Not enough data
7.9
174
Not enough data
8.0
178
Device Support
Not enough data
6.5
179
Not enough data
7.7
185
Not enough data
7.7
189
Performance
Not enough data
7.8
200
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.7
85
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
8.4
186
Feature Not Available
8.6
193
Feature Not Available
8.4
194
9.1
16
7.0
170
9.1
19
7.3
161
9.2
24
9.2
192
8.3
22
8.5
186
Platform
Not enough data
7.9
185
Not enough data
Feature Not Available
Feature Not Available
8.0
183
8.7
26
Feature Not Available
Security
Feature Not Available
Feature Not Available
8.4
16
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
MSP360 Connect and Syncro are categorized as Remote Desktop
Unique Categories
MSP360 Connect is categorized as OT Secure Remote Access
Syncro is categorized as Remote Monitoring & Management (RMM), Remote Support, Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
MSP360 Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.4%
Education Management
6.1%
Telecommunications
4.1%
Non-Profit Organization Management
4.1%
Marketing and Advertising
4.1%
Other
63.3%
Information Technology and Services
54.5%
Computer & Network Security
24.3%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
standby connection
1 Comment
SN
You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature...Read more
MSP360 Connect has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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