# MSP360 Connect vs Syncro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Syncro excels in user experience, with many praising its intuitive interface and quick access to remote connections. Users appreciate how the dashboard provides at-a-glance information, making it easier to manage assets and deploy software efficiently.
- **Users say** that MSP360 Connect stands out for its ease of use, particularly when managing backups across different operating systems. Reviewers highlight its valuable backup solutions and file imaging features, which enhance data security and simplify their tasks.
- **According to verified reviews** , Syncro's support is noted for being responsive and helpful, which contributes to a smoother user experience. Users have mentioned that they can quickly get assistance when needed, enhancing overall productivity.
- **Reviewers mention** that while MSP360 Connect offers a free entry-level price, which is appealing for small businesses, Syncro's pricing reflects its broader feature set and capabilities, making it a worthwhile investment for those needing comprehensive remote management tools.
- **G2 reviewers highlight** that both products perform well in terms of ease of setup, but MSP360 Connect is particularly praised for its quick implementation process. Users appreciate the intuitive onboarding wizard that helps them get started without hassle.
- **Users report** that while both products provide unattended access, MSP360 Connect has received higher ratings for session recording and transfer features, which are crucial for users needing to monitor and manage remote sessions effectively.



| | MSP360 Connect | Syncro | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 52 | 501 | 
| **Largest Market Segment** | Small-Business (75.5% of reviews) | Small-Business (89.8% of reviews) | 
| **Entry Level Price** | Free 1 User | $129.00 Per Month | 

---
## Top Pros & Cons

### MSP360 Connect

Pros:
- Affordable (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Audio Issues (1 reviews)
- Remote Access Issues (1 reviews)

### Syncro

Pros:
- Ease of Use (245 reviews)
- Features (159 reviews)

Cons:
- Missing Features (107 reviews)
- Improvement Needed (83 reviews)

---
## Ratings Comparison
| Rating | MSP360 Connect | Syncro | 
|---|---|---|
  | **Meets Requirements** | 8.9 (39 reviews) | 8.8 (348 reviews) | 
  | **Ease of Use** | 8.9 (39 reviews) | 8.8 (356 reviews) | 
  | **Ease of Setup** | 9.3 (21 reviews) | 8.7 (315 reviews) | 
  | **Ease of Admin** | 9.1 (20 reviews) | 8.9 (257 reviews) | 
  | **Quality of Support** | 9.0 (28 reviews) | 8.5 (322 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (16 reviews) | 9.1 (252 reviews) | 
  | **Product Direction (% positive)** | 9.1 (39 reviews) | 9.1 (347 reviews) | 

---
## Pricing

### MSP360 Connect

#### Entry-Level Pricing

Plan: Connect Free

Price: Free 1 User

Description: For personal use

Key Features:
- 5 devices in the address book
- Attended access only
- File transfer

[Browse all 3 editions](https://www.g2.com/products/msp360-connect/pricing)

#### Free Trial

Yes

### Syncro

#### Entry-Level Pricing

Plan: Core

Price: $129.00 Per Month

Description: Pricing per user / month

Key Features:
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine

[Browse all 2 editions](https://www.g2.com/products/syncro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Syncro** | 7.4/10 | 306 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Device Management** | Not enough data | 8.9 (290 reviews) | 
| **Asset Management** | Not enough data | 8.7 (49 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.0 (33 reviews) | 

#### Monitoring and Management

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (284 reviews) | 
| **Asset Tracking** | Not enough data | 8.5 (279 reviews) | 
| **Application Deployment** | Not enough data | 8.3 (274 reviews) | 
| **Patch Management** | Not enough data | 8.2 (282 reviews) | 
| **Asset Tracking** | Not enough data | 8.9 (41 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (45 reviews) | 

#### Service Management

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Remote Access** | Not enough data | 8.7 (279 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (34 reviews) | 
| **Ticketing** | Not enough data | 8.8 (56 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (28 reviews) | 
| **Adaptive Learning** | Not enough data | 5.4 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.1 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (26 reviews) | 
| **Decision Making** | Not enough data | 5.1 (26 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Syncro** | 6.5/10 | 175 |

#### Customer Management

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Customer Profiles** | Not enough data | 8.4 (157 reviews) | 
| **Sales** | Not enough data | 7.0 (147 reviews) | 
| **Marketing** | Not enough data | 6.2 (145 reviews) | 
| **Client Portal** | Not enough data | 7.4 (154 reviews) | 

#### Project Management

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Project Planning** | Not enough data | 6.1 (148 reviews) | 
| **Project Tracking** | Not enough data | 6.2 (149 reviews) | 
| **Resource Definition** | Not enough data | 6.5 (145 reviews) | 
| **Resource Management** | Not enough data | 6.6 (144 reviews) | 

#### Accounting

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 6.9 (145 reviews) | 
| **Invoice Management** | Not enough data | 7.7 (155 reviews) | 
| **Payments** | Not enough data | 7.2 (153 reviews) | 
| **Project Accounting** | Not enough data | 6.3 (139 reviews) | 
| **Budget Tracking** | Not enough data | 6.1 (137 reviews) | 

#### Portfolio Management

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.3 (137 reviews) | 
| **Portfolio Performance** | Not enough data | 6.2 (136 reviews) | 
| **Risk** | Not enough data | 6.3 (138 reviews) | 
| **Portfolio Mix** | Not enough data | 6.1 (134 reviews) | 

#### Analytics

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Forecasting** | Not enough data | 6.2 (133 reviews) | 
| **Reporting** | Not enough data | 7.3 (149 reviews) | 
| **KPIs** | Not enough data | 6.6 (134 reviews) | 

#### Administration

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.5 (152 reviews) | 
| **Workflow** | Not enough data | 7.3 (147 reviews) | 
| **Access Management** | Not enough data | 8.0 (147 reviews) | 

#### Platform

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **APIs** | Not enough data | 7.7 (143 reviews) | 
| **Internationalization** | Not enough data | 7.0 (132 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (149 reviews) | 
| **Mobile** | Not enough data | 6.8 (143 reviews) | 
| **Offline Access** | Not enough data | 5.0 (134 reviews) | 

#### Generative AI

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (52 reviews) | 
| **AI Text Summarization** | Not enough data | 5.1 (50 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | 4.9 (13 reviews) | 
| **Smart task suggestions** | Not enough data | 4.8 (14 reviews) | 
| **Automated workflows** | Not enough data | 5.8 (16 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (13 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Syncro** | 7.6/10 | 221 |

#### Administration

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.4 (203 reviews) | 
| **File Sharing** | Not enough data | 8.4 (199 reviews) | 
| **Session Recording** | Not enough data | 7.2 (181 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.0 (207 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.2 (196 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.1 (200 reviews) | 

#### Maintenance

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.9 (213 reviews) | 
| **Remote Printing** | Not enough data | 7.6 (174 reviews) | 

#### Communication 

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (191 reviews) | 
| **VoIP** | Not enough data | 5.1 (162 reviews) | 
| **Video Conference Call** | Not enough data | 5.0 (163 reviews) | 
| **Screen Annotations** | Not enough data | 6.2 (169 reviews) | 

#### Security

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.9 (175 reviews) | 
| **Compliance** | Not enough data | 8.0 (179 reviews) | 

#### Device Support

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 6.6 (179 reviews) | 
| **Multi-Platform Support** | Not enough data | 7.8 (186 reviews) | 
| **Cross-Platform** | Not enough data | 7.7 (190 reviews) | 

#### Performance

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (201 reviews) | 

### OT Secure Remote Access

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Administration

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Policy, User, and Role Management - Privileged Access Manager** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 

#### Functionality

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 
| **Network Segmentation** | Not enough data | Not enough data | 
| **Adaptive Access Control** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 

#### Reporting

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Audit Logs** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Security Frameworks** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Syncro** | 5.6/10 | 85 |

#### Generative AI

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.6 (85 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### System Control

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | 8.8/10 | 31 |
| **Syncro** | 8.2/10 | 210 |

#### Administration

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Usage Information** | Feature Not Available | 8.4 (189 reviews) | 
| **Integrations** | Feature Not Available | 8.6 (197 reviews) | 
| **Diagnostics** | Feature Not Available | 8.5 (198 reviews) | 
| **Session Recording** | 9.1 (16 reviews) | 7.0 (172 reviews) | 
| **Session Transfer** | 9.1 (19 reviews) | 7.3 (163 reviews) | 
| **Unattended Access** | 9.2 (24 reviews) | 9.2 (196 reviews) | 
| **File Sharing** | 8.3 (22 reviews) | 8.5 (189 reviews) | 

#### Platform

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.0 (188 reviews) | 
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Applications Management** | Feature Not Available | 8.0 (188 reviews) | 
| **Remote Device Control** | 8.7 (26 reviews) | Feature Not Available | 

#### Security

| Feature | MSP360 Connect | Syncro | 
|---|---|---|
| **Device Management** | 8.4 (16 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to MSP360 Connect (1):** [OT Secure Remote Access Software](https://www.g2.com/categories/ot-secure-remote-access)

**Unique to Syncro (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | MSP360 Connect | Syncro | 
|---|---|---|
| **Small-Business** | 75.5% | 89.8% | 
| **Mid-Market** | 14.3% | 9.1% | 
| **Enterprise** | 10.2% | 1.1% | 

### By Industry

#### MSP360 Connect

- **Information Technology and Services:** 18.4%
- **Education Management:** 6.1%
- **Consumer Electronics:** 4.1%
- **Construction:** 4.1%
- **Computer Software:** 4.1%
- **Hospital & Health Care:** 4.1%
- **Automotive:** 4.1%
- **Marketing and Advertising:** 4.1%
- **Non-Profit Organization Management:** 4.1%
- **Telecommunications:** 4.1%
- **Other:** 42.9%

#### Syncro

- **Information Technology and Services:** 53.6%
- **Computer & Network Security:** 25.3%
- **Computer Networking:** 3.4%
- **Consulting:** 1.6%
- **Computer Hardware:** 1.6%
- **Accounting:** 1.0%
- **Computer Software:** 1.0%
- **Telecommunications:** 0.8%
- **Primary/Secondary Education:** 0.8%
- **Construction:** 0.8%
- **Other:** 10.2%

---
## Alternatives

### Alternatives to MSP360 Connect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (639 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

### Alternatives to Syncro

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1039 reviews)

---
## Top Discussions

### MSP360 Connect

- Title: [standby connection](https://www.g2.com/discussions/32541-standby-connection) — 1 comment, 1 upvote
  > **Top comment:** "You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature..."

### Syncro

- Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments
  > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.  "
- Title: [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) — 1 comment
  > **Top comment:** "Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the..."
- Title: [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) — 1 comment
  > **Top comment:** "The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/msp360-connect-vs-syncro)