# MSP360 Connect vs Remote Utilities Comparison

| | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 52 | 18 | 
| **Largest Market Segment** | Small-Business (75.5% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | Free 1 User | Free 1 User | 

---
## Top Pros & Cons

### MSP360 Connect

Pros:
- Affordable (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Audio Issues (1 reviews)
- Remote Access Issues (1 reviews)

### Remote Utilities

Pros:
- Ease of Use (1 reviews)
- Easy Access (1 reviews)


---
## Ratings Comparison
| Rating | MSP360 Connect | Remote Utilities | 
|---|---|---|
  | **Meets Requirements** | 8.9 (39 reviews) | 8.6 (15 reviews) | 
  | **Ease of Use** | 8.9 (39 reviews) | 8.1 (15 reviews) | 
  | **Ease of Setup** | 9.3 (21 reviews) | 8.8 (7 reviews) | 
  | **Ease of Admin** | 9.1 (20 reviews) | Not enough data | 
  | **Quality of Support** | 9.0 (28 reviews) | 7.7 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (16 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.1 (39 reviews) | 8.2 (13 reviews) | 

---
## Pricing

### MSP360 Connect

#### Entry-Level Pricing

Plan: Connect Free

Price: Free 1 User

Description: For personal use

Key Features:
- 5 devices in the address book
- Attended access only
- File transfer

[Browse all 3 editions](https://www.g2.com/products/msp360-connect/pricing)

#### Free Trial

Yes

### Remote Utilities

#### Entry-Level Pricing

Plan: FREE

Price: Free 1 User

Key Features:
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization

[Browse all 4 editions](https://www.g2.com/products/remote-utilities/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Remote Utilities** | 8.6/10 | 7 |

#### Administration

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Screen Sharing** | Not enough data | 7.8 (6 reviews) | 
| **File Sharing** | Not enough data | 8.6 (6 reviews) | 
| **Session Recording** | Not enough data | 8.0 (5 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (6 reviews) | 
| **Multi - Session Handling** | Not enough data | Not enough data | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 

#### Maintenance

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | 9.7 (5 reviews) | 

#### Communication 

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Text Chat** | Not enough data | 8.3 (6 reviews) | 
| **VoIP** | Not enough data | Not enough data | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | Feature Not Available | 

#### Security

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | 9.3 (5 reviews) | 

#### Device Support

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | 8.1 (6 reviews) | 

#### Performance

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Reporting** | Not enough data | Feature Not Available | 

### OT Secure Remote Access

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **Remote Utilities** | N/A | N/A |

#### Administration

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Policy, User, and Role Management - Privileged Access Manager** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 

#### Functionality

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 
| **Network Segmentation** | Not enough data | Not enough data | 
| **Adaptive Access Control** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 

#### Reporting

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Audit Logs** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Security Frameworks** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | 8.8/10 | 31 |
| **Remote Utilities** | 8.1/10 | 9 |

#### Administration

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Usage Information** | Feature Not Available | 7.8 (9 reviews) | 
| **Session Recording** | 9.1 (16 reviews) | 8.3 (8 reviews) | 
| **Session Transfer** | 9.1 (19 reviews) | Feature Not Available | 
| **Unattended Access** | 9.2 (24 reviews) | 7.8 (9 reviews) | 
| **File Sharing** | 8.3 (22 reviews) | 8.5 (9 reviews) | 

#### Platform

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.5 (8 reviews) | 
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Remote Device Control** | 8.7 (26 reviews) | 7.8 (9 reviews) | 

#### Security

| Feature | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Remote Wipe** | Feature Not Available | 8.0 (9 reviews) | 
| **Device Management** | 8.4 (16 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to MSP360 Connect (1):** [OT Secure Remote Access Software](https://www.g2.com/categories/ot-secure-remote-access)

**Unique to Remote Utilities (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | MSP360 Connect | Remote Utilities | 
|---|---|---|
| **Small-Business** | 75.5% | 66.7% | 
| **Mid-Market** | 14.3% | 11.1% | 
| **Enterprise** | 10.2% | 22.2% | 

### By Industry

#### MSP360 Connect

- **Information Technology and Services:** 18.4%
- **Education Management:** 6.1%
- **Consumer Electronics:** 4.1%
- **Construction:** 4.1%
- **Computer Software:** 4.1%
- **Hospital & Health Care:** 4.1%
- **Automotive:** 4.1%
- **Marketing and Advertising:** 4.1%
- **Non-Profit Organization Management:** 4.1%
- **Telecommunications:** 4.1%
- **Other:** 42.9%

#### Remote Utilities

- **Information Technology and Services:** 16.7%
- **Computer Software:** 11.1%
- **Civic & Social Organization:** 11.1%
- **Telecommunications:** 5.6%
- **Restaurants:** 5.6%
- **Professional Training & Coaching:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Photography:** 5.6%
- **Industrial Automation:** 5.6%
- **Higher Education:** 5.6%
- **Other:** 22.2%

---
## Alternatives

### Alternatives to MSP360 Connect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3986 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (513 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (595 reviews)

### Alternatives to Remote Utilities

- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3986 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (513 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (595 reviews)

---
## Top Discussions

### MSP360 Connect

- Title: [standby connection](https://www.g2.com/discussions/32541-standby-connection) — 1 comment, 1 upvote
  > **Top comment:** "You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature..."

### Remote Utilities

- Title: [What is Remote Utilities host used for?](https://www.g2.com/discussions/what-is-remote-utilities-host-used-for) — 2 comments
  > **Top comment:** "It's a great tool for remote accessing other machines that are unattended. It also allows for file transfer. Very useful when working remotely or when..."
- Title: [How Remote Utilities work?](https://www.g2.com/discussions/how-remote-utilities-work) — 1 comment
  > **Top comment:** "Remote Utilities works by installing a Host module on a remote computer for unattended access or an Agent module for spontaneous support, enabling a user..."
- Title: [What is remote control Utilities?](https://www.g2.com/discussions/what-is-remote-control-utilities) — 1 comment
  > **Top comment:** "Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote..."
- Title: [What are the features of remote access?](https://www.g2.com/discussions/remote-utilities-what-are-the-features-of-remote-access) — 1 comment
  > **Top comment:** "The features of Remote Access in Remote Utilities include secure and seamless connection to remote desktops, file transfer, unattended and attended access..."
- Title: [How can I connect to multiple computers at same time?](https://www.g2.com/discussions/36664-how-can-i-connect-to-multiple-computers-at-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Hi Rafael, 

With Remote Utilities, you can connect to multiple computers simultaneously by opening multiple Full Control view tabs. Each tab represents a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/msp360-connect-vs-remote-utilities)