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At a Glance
Market Segments
Small-Business (81.2% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
Free
No pricing available
MSP360 Backup
Star Rating
(525)4.5 out of 5
Market Segments
Small-Business (81.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansNinjaOne
Star Rating
(3,211)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MSP360 Backup excels in File Server Backup with a score of 9.5, while NinjaOne received a lower score of 8.8 in the same category, indicating that MSP360 may be a better choice for businesses prioritizing file server protection.
- Reviewers mention that NinjaOne shines in Ease of Use with a score of 9.2 compared to MSP360 Backup's score of 8.7, suggesting that users find NinjaOne's interface more intuitive and user-friendly.
- G2 users highlight that NinjaOne offers superior Quality of Support with a score of 9.3, while MSP360 Backup scored 8.5, indicating that users may experience better customer service and support with NinjaOne.
- Users on G2 report that MSP360 Backup provides robust Incremental Backup capabilities with a score of 9.0, whereas NinjaOne scored 8.7, suggesting that MSP360 may be more effective for users needing efficient backup solutions.
- Reviewers mention that NinjaOne has a strong performance in Remote Backup with a score of 9.0, while MSP360 Backup scored slightly higher at 9.4, indicating that both products are reliable, but MSP360 may have a slight edge in this area.
- Users say that MSP360 Backup offers excellent Online Restore features with a score of 9.3, compared to NinjaOne's score of 8.6, which may be crucial for businesses that require quick recovery options.
Pricing
Entry-Level Pricing
MSP360 Backup
MSP360 Free Backup
Free
- Windows, macOS, Linux backup
- File-level backup
NinjaOne
No pricing availableFree Trial
MSP360 Backup
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
9.2
447
9.1
3,038
Ease of Use
8.7
448
9.1
3,072
Ease of Setup
8.9
333
9.2
2,871
Ease of Admin
8.9
320
9.2
2,747
Quality of Support
8.6
338
9.2
2,917
Has the product been a good partner in doing business?
8.9
283
9.5
2,683
Product Direction (% positive)
8.7
428
9.7
3,022
Features by Category
Administration
Not enough data
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Service Desk
Not enough data
8.0
665
Not enough data
7.8
654
Not enough data
7.7
631
Management
Not enough data
8.3
617
Not enough data
9.0
623
Not enough data
8.7
601
Not enough data
8.8
598
Not enough data
8.4
581
Functionality
Not enough data
7.5
604
Not enough data
8.5
611
Not enough data
8.8
631
Not enough data
8.9
630
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Compatibility
9.5
139
8.8
310
9.2
105
8.0
286
8.8
96
8.3
287
8.8
83
8.2
276
Management
9.0
121
Feature Not Available
9.0
120
8.3
287
9.1
136
8.6
290
9.5
129
8.8
304
8.9
120
9.2
304
Compliance
9.2
125
8.7
283
9.2
124
8.4
276
8.7
98
Feature Not Available
Agentic AI - Server Backup
9.7
5
7.2
63
9.7
5
7.2
63
9.7
5
7.6
64
9.7
5
7.3
64
9.7
5
7.3
64
Not enough data
7.4
64
Functionality
8.6
80
Feature Not Available
9.4
100
8.7
338
9.4
103
9.0
353
9.0
89
8.5
342
7.3
32
Feature Not Available
Compatibility
9.4
92
8.8
347
9.3
94
8.6
337
9.0
97
8.3
328
Management
Feature Not Available
8.2
327
9.0
94
8.8
329
9.2
96
8.7
330
Agentic AI - Online Backup
8.9
6
7.5
74
8.3
6
7.3
73
8.6
6
7.3
72
8.3
6
7.3
72
8.1
6
7.3
72
8.1
6
7.2
72
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1951
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Monitoring and Management
Not enough data
9.3
1938
|
Verified
Not enough data
8.4
1832
Not enough data
8.6
1887
|
Verified
Not enough data
8.9
1935
|
Verified
Not enough data
8.2
451
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
441
Service Management
Not enough data
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Scope
Not enough data
8.7
411
Not enough data
8.8
419
Security
Not enough data
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Management
Not enough data
8.8
406
Not enough data
8.6
403
Not enough data
8.6
395
Not enough data
8.7
399
Not enough data
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
168
Not enough data
7.0
167
Not enough data
7.2
167
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
167
Functionality
Not enough data
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
608
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Management
Not enough data
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
241
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Monitoring
Not enough data
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Asset Inventory
Not enough data
8.9
1125
Not enough data
8.8
1116
Not enough data
7.7
1023
Not enough data
Feature Not Available
Not enough data
8.1
1050
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Management
Not enough data
9.1
1079
Not enough data
8.7
1028
Not enough data
8.0
994
Not enough data
8.1
1019
Administration
Not enough data
9.2
1552
Not enough data
8.7
1511
Not enough data
7.8
1414
Not enough data
9.1
1549
Not enough data
8.9
1475
Not enough data
8.8
1509
Maintenance
Not enough data
9.1
1539
Not enough data
7.7
1330
Communication
Not enough data
7.9
1377
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1303
Security
Not enough data
8.3
1344
Not enough data
8.4
1373
Device Support
Not enough data
7.6
1339
Not enough data
8.4
1408
Not enough data
8.4
1395
Performance
Not enough data
8.2
1463
Functionality
9.5
16
8.8
321
7.5
16
7.9
293
7.8
16
8.0
297
9.0
16
8.5
309
Performance
9.1
16
8.8
316
9.5
16
8.5
303
8.9
16
Feature Not Available
9.2
16
8.6
306
Agentic AI - PC Backup
Not enough data
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Operations - IT Documentation
Not enough data
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
64
Not enough data
7.2
64
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.5
74
Not enough data
8.1
72
Not enough data
7.7
67
Not enough data
8.8
74
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
431
Operating System
Not enough data
9.1
475
Not enough data
8.0
467
Not enough data
8.2
454
Management
Not enough data
8.5
459
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Security
Not enough data
8.5
444
Not enough data
8.5
441
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
704
Platform
Not enough data
7.8
691
Not enough data
9.0
714
Not enough data
8.2
675
Not enough data
8.4
707
Not enough data
8.2
690
Security
Not enough data
8.6
705
Not enough data
9.1
719
Not enough data
7.6
665
Not enough data
8.6
688
Not enough data
8.1
668
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Categories
Categories
Shared Categories
MSP360 Backup and NinjaOne are categorized as PC Backup, Online Backup, and Server Backup
Unique Categories
MSP360 Backup has no unique categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
MSP360 Backup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.5%
Computer Software
8.9%
Computer & Network Security
8.7%
Computer Networking
2.8%
Retail
2.0%
Other
50.2%
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Alternatives
Discussions
Which storage providers does CloudBerry Backup support?
2 Comments
CS
Pretty much anybody. They are compatible with any S3-compatible provider, but they specifically support over a dozen.Read more
Does CloudBerry Backup provide backup storage space?
2 Comments
RG
No, you need a S3 compatible storage for that.Read more
What do I need to start using CloudBerry Backup?
2 Comments
Official Response from MSP360 Backup
You need a CloudBerry Backup license and an account with one of the supported cloud storage providers. Most let you sign up in just a couple of minutes.
For...Read more
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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