Reduce your software costs by 18% overnight

Compare Moxie and Userlane

See this
side-by-side comparison of Moxie vs. Userlane
based on preference data from user reviews. Moxie rates 3.7/5 stars with 25 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Moxie
Moxie
(25)
3.7 out of 5
Moxie
Userlane
Userlane
(13)
4.9 out of 5
Userlane
Star Rating
Userlane
Userlane
Market Segments
Moxie
Moxie
Mid-Market (50.0% of reviews)
Userlane
Userlane
Small-Business (41.7% of reviews)
Entry Level Price
Moxie
Moxie
No pricing information available
Userlane
Userlane
No pricing information available

Moxie vs Userlane

When assessing the two solutions, reviewers found Userlane easier to use, set up, and administer. Reviewers also preferred doing business with Userlane overall.

  • Reviewers felt that Userlane meets the needs of their business better than Moxie.
  • When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlane over Moxie.
Categories
Shared Categories
Moxie
Moxie
Userlane
Userlane
Moxie and Userlane are categorized as Customer Self-Service
Unique Categories
Moxie
Moxie is categorized as Contact Center Knowledge Base, Help Desk, and Live Chat
Userlane
Userlane is categorized as Customer Success and Digital Adoption Platform
Pricing
Moxie
Moxie Pricing
Free Trial Unavailable
Userlane
Userlane Pricing
Free Trial
Ask a Question

Have questions for Moxie and Userlane?

Start a private conversation.
Ratings
Meets Requirements
Moxie
Moxie
7.8
Responses: 22
Userlane
Userlane
9.2
Responses: 10
Ease of Use
Moxie
Moxie
8.0
Responses: 22
Userlane
Userlane
9.4
Responses: 11
Ease of Setup
Moxie
Moxie
8.5
Responses: 8
Userlane
Userlane
9.2
Responses: 10
Ease of Admin
Moxie
Moxie
8.1
Responses: 8
Userlane
Userlane
9.3
Responses: 10
Quality of Support
Moxie
Moxie
8.7
Responses: 17
Userlane
Userlane
9.7
Responses: 10
Ease of Doing Business With
Moxie
Moxie
9.0
Responses: 7
Userlane
Userlane
9.8
Responses: 10
Product Direction (% positive)
Moxie
Moxie
5.8
Responses: 22
Userlane
Userlane
10.0
Responses: 10
Features
Knowledge Share
Knowledge Base
Moxie
Moxie
8.3
Responses: 5
Userlane
Userlane
Not enough data available
Searchable Articles
Moxie
Moxie
Not enough data available
Userlane
Userlane
Not enough data available
Community Forums
Moxie
Moxie
Feature Not Available
Userlane
Userlane
Feature Not Available
Interactive FAQs & Forums
Moxie
Moxie
Feature Not Available
Userlane
Userlane
Feature Not Available
Interaction
Web Portals
Moxie
Moxie
8.0
Responses: 5
Userlane
Userlane
Feature Not Available
Forum to Reponse
Moxie
Moxie
8.3
Responses: 5
Userlane
Userlane
Feature Not Available
Tickets and Tagging
Moxie
Moxie
Feature Not Available
Userlane
Userlane
Not enough data available
Live Chat
Moxie
Moxie
9.0
Responses: 5
Userlane
Userlane
Feature Not Available
Reviewers' Company Size
Reviewers of Moxie were most often representing companies in the Mid-Market segment, while reviewers for Userlane were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Moxie
Moxie
8.3%
Userlane
Userlane
41.7%
Mid-Market
(51-1000 emp.)
Moxie
Moxie
50.0%
Userlane
Userlane
33.3%
Enterprise
(> 1000 emp.)
Moxie
Moxie
41.7%
Userlane
Userlane
25.0%
Reviewers' Industry
Moxie
Moxie Industry
Insurance
8.3%
Financial Services
8.3%
Education Management
8.3%
Banking
8.3%
Retail
4.2%
Other
62.5%
Userlane
Userlane Industry
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
Moxie
G
Consultant in Banking

Well we use it for search tools for our guide each day for our job.

Userlane
G
Executive Sponsor in Computer Software

It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

Most Helpful Critical Review
Moxie
Kyle L.
Administrator in Marketing and Advertising

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Discussions
Moxie
Moxie Discussions
Monty the Mongoose crying
Moxie has no discussions with answers
Userlane
Userlane Discussions
Monty the Mongoose crying
Userlane has no discussions with answers
Screenshots
Ask Moxie a QuestionContact MoxieAsk Userlane a QuestionContact Userlane
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community