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Compare Moxie, Track-It!, and Zendesk Support

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.7
Ease of Use
Ease of Use
7.7
7.8
8.6
Ease of Setup
Ease of Setup
8.3
7.3
8.2
Ease of Admin
Ease of Admin
7.9
7.8
8.3
Quality of Support
Quality of Support
8.6
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.4
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.6
Meets Requirements
Moxie
7.5
Track-It!
7.7
Zendesk Support
8.7
Ease of Use
Moxie
7.7
Track-It!
7.8
Zendesk Support
8.6
Ease of Setup
Moxie
8.3
Track-It!
7.3
Zendesk Support
8.2
Ease of Admin
Moxie
7.9
Track-It!
7.8
Zendesk Support
8.3
Quality of Support
Moxie
8.6
Track-It!
7.7
Zendesk Support
8.3
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
Zendesk Support
8.4
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Moxie
Not enough data available
Track-It!
7.1
Zendesk Support
8.6
Searchable Articles
Moxie
Not enough data available
Track-It!
6.7
Zendesk Support
8.6
Community Forums
Moxie
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Moxie
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Moxie
Not enough data available
Track-It!
7.6
Zendesk Support
8.6
Forum to Reponse
Moxie
Not enough data available
Track-It!
6.9
Zendesk Support
8.5
Tickets and Tagging
Moxie
Not enough data available
Track-It!
8.5
Zendesk Support
8.9
Live Chat
Moxie
Not enough data available
Track-It!
6.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
16.7%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Computer Software
17.8%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Information Technology and Services
15.3%
 
Retail
7.1%
Higher Education
7.3%
Internet
10.0%
 
Internet
7.1%
Utilities
5.2%
Marketing and Advertising
4.7%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Retail
3.5%
 
Other
57.1%
Other
59.4%
Other
48.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Moxie
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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