Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Moxie, Track-It!, and TeamSupport

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.6
Ease of Use
Ease of Use
7.7
7.8
8.6
Ease of Setup
Ease of Setup
8.3
7.3
8.3
Ease of Admin
Ease of Admin
7.9
7.8
8.7
Quality of Support
Quality of Support
8.6
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
9.0
Meets Requirements
Moxie
7.5
Track-It!
7.7
TeamSupport
8.6
Ease of Use
Moxie
7.7
Track-It!
7.8
TeamSupport
8.6
Ease of Setup
Moxie
8.3
Track-It!
7.3
TeamSupport
8.3
Ease of Admin
Moxie
7.9
Track-It!
7.8
TeamSupport
8.7
Quality of Support
Moxie
8.6
Track-It!
7.7
TeamSupport
8.8
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Moxie
Not enough data available
Track-It!
7.1
TeamSupport
8.3
Searchable Articles
Moxie
Not enough data available
Track-It!
6.7
TeamSupport
8.3
Community Forums
Moxie
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Moxie
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Moxie
Not enough data available
Track-It!
7.6
TeamSupport
8.7
Forum to Reponse
Moxie
Not enough data available
Track-It!
6.9
TeamSupport
8.4
Tickets and Tagging
Moxie
Not enough data available
Track-It!
8.5
TeamSupport
8.8
Live Chat
Moxie
Not enough data available
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
11.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Computer Software
26.6%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Information Technology and Services
21.0%
 
Retail
7.1%
Higher Education
7.3%
Internet
5.6%
 
Internet
7.1%
Utilities
5.2%
Financial Services
4.4%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Hospitality
3.7%
 
Other
57.1%
Other
59.4%
Other
38.6%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Moxie
No videos provided
Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Moxie
No downloads provided
Track-It!
No downloads provided
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