Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Moxie, Track-It!, ServiceNow, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.4
8.5
Ease of Use
Ease of Use
7.7
7.8
7.4
7.8
Ease of Setup
Ease of Setup
8.3
7.3
7.2
7.3
Ease of Admin
Ease of Admin
7.9
7.8
7.8
7.4
Quality of Support
Quality of Support
8.6
7.7
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.8
7.9
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.4
Jira Service Desk
8.5
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
Jira Service Desk
7.8
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.8
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
17.3%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
78.8%
43.6%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
Information Technology and Services
28.5%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
Computer Software
15.1%
 
Retail
7.1%
Higher Education
7.3%
Higher Education
7.5%
Internet
6.1%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.7%
Telecommunications
4.3%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
6.1%
Financial Services
4.3%
 
Other
57.1%
Other
59.4%
Other
44.5%
Other
41.7%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

 
Moxie
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

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