Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Moxie, Track-It!, ServiceNow, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.4
8.5
Ease of Use
Ease of Use
7.7
7.8
7.4
7.8
Ease of Setup
Ease of Setup
8.3
7.3
7.2
7.3
Ease of Admin
Ease of Admin
7.9
7.8
7.8
7.4
Quality of Support
Quality of Support
8.6
7.7
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.8
7.8
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.4
Jira Service Desk
8.5
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
Jira Service Desk
7.8
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.8
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
17.2%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
79.0%
43.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.2%
Enterprise
79.0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
Information Technology and Services
28.4%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
Computer Software
15.2%
 
Retail
7.1%
Higher Education
7.3%
Higher Education
7.5%
Internet
6.1%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.7%
Telecommunications
4.4%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
6.1%
Financial Services
4.4%
 
Other
57.1%
Other
59.4%
Other
44.4%
Other
41.6%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.4%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Insurance

the interface is pretty straightforward for the most part

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

 
Moxie
Most Helpful Favorable Review
G2 User in Insurance

the interface is pretty straightforward for the most part

Most Helpful Critical Review
Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Screenshots

 
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